My Experience with 2011 MacBook Pro

MacBook Pro 2011 Red Vertical Lines, Image Distortion, Screen Blurring, Freeze, Shift

MacBook Pro 2011 Red Vertical Lines, Image Distortion, Screen Blurring, Freeze, Shift

I bought my Macbook Pro 15″ on July, 2011 in Hong Kong. In earlier 2013, I started to have screen glitches ( Image Distortion, screen blurring, freeze and shift) and I can’t boot the computer sometimes.

The problem escalated and I was not able to boot my computer normally at all at Sep 6, 2013. I can only boot the computer in Safe Mode and when I do get in, there are red vertical lines all over my screen!

In Shenzhen

I went to Apple Store Holiday Plaza in Shenzhen China at Sep 9. After some testing, the Apple “Genius” has determined that I need to replace the Logic Board of my MBP, and since my computer is out of warranty, it would cost me CNY4109.82 before tax to replace the Logic Board! This is totally UNACCEPTABLE and it is apparently not my responsibility but a SERIOUS quality control problem of Apple Computer! This is not the quality I expected from Apple and I’m very disappointing. You cannot expect a customer to buy a computer and use for only 25 months before it stops working at all!

Later I called Apple again trying to find a solution. They told me there’s nothing they can do and the guy said if I find it too expensive to replace the logic board I can just go find some other people to try to fix it instead of going to Apple Store. And if I think this is a quality problem of Apple products I should complain to the local consumer protection commission or just talk/report to the media!!! That made me wonder if Apple even wanted to solve a problem, or just trying to get rid of the angry customers.

Apple should start an investigation and do a recall on all these flawed models! I will not stop complaining through all possible channels until I get a reasonable explanation and solution from Apple!

Since going to an Apple store didn’t help much, I started to google and see if I can find any similar cases. As I expected, the results regarding this issue are enormous, and this has already became a hot topic in Apple Support Communities. And the problems all point to one component: The GPU (Graphics Processing Unit, which is integrated on Logic Board) of Early 2011 MacBook Pro!!! So this is not a single case here, it involves huge amount of users across the world!

Below are some hot topics on Apple Support Communities regarding this malfunction:

2011 MacBook Pro and Discrete Graphics Card
https://discussions.apple.com/thread/4766577?start=0&tstart=0

problems with amd gpu on early 2011 macbook pro
https://discussions.apple.com/thread/4637833?start=0&tstart=0

MacBook Pro 2011 17″ hard freeze (more than 100 pages!)
https://discussions.apple.com/thread/2768351?start=0&tstart=0

If you have encountered the similar problem, you can join those discussions to tell your stories, we were hoping that this can draw some attention from Apple and that they would recall the flawed models instead of making all consumers to afford this unreasonable amount to replace the Logic Board. As of today, Apple still hasn’t commented or responded to this issue.

In Hong Kong

Later I spent 3 days collecting all information regarding this issue on Apple Support Communities. I wanted to try my luck again in Hong Kong (I bought my MacBook Pro there, I hoped that I can get more support there.)

I booked an appointment to get my computer checked by “Apple Genius” at Apple Store in Festival Walk, Hong Kong on Sep 13. The “Genius” asked me the serial number of my MBP. I provided with them the information and stated that I was not able to boot my computer and enter the system. After some tests, this “Genius” told me that in order to fix this issue, I need to replace my Logic Board, and the replacement would cost 4489 HKD before tax since my MBP is out of warranty. So I ask: Why would it malfunction after just 2 years of normal usage? Is this a quality issue of your product? The “Genius” said that the life span of these hardware are impossible to forecast, it could also fail due to improper usage. And all kinds of excuses like this. I ask him if he could tell me how frequent this kind of issues happens; and under normal usage, does Apple products just breakdown after only 2-3 years? I can understand if it has been used for 8-10 years and maybe the hardware will start to age. But a major malfunction after just 2 years is absolutely unacceptable! Especially since their products are very expensive and Apple claims that they value quality very much. The “Genius” responded to me that he didn’t know how many similar cases have happened and he wasn’t sure if they are caused by the same problem. The only way to fix this issue is for me to pay and replace the Logic Board. Also he was not able to answer my question regarding the product quality.

So I continue to ask him if they can guarantee that the same problem will not occur again if I pay to replace the Logic Board? The “Genius” answered that the replaced parts will have a warranty of 90 days, and if there are any problems during that period of time, I can come to Apple to get it fixed. So I asked him if the product would work after 90 days or not will totally depend on my luck? Because no one can know exactly when this flawed hardware will stop working again! He said that I will need to pay again for any problems after 90 days of warranty. Since I’ve already have doubts about the quality of Apple products, it will be hard for me to accept the possibility to pay for the same flaw fix for more than once. I wouldn’t give up and ask him that Apple values its quality, doesn’t it? Then “Genius” said yes, and if I have any suggestions I can post feedback on Apple website, and I will be reached by professionals from Apple. But obviously I have tried all possible channels to complain, but no one was willing to help me to resolve this issue. I asked if he can provide any contact of their complaints department or quality control department, but the answer is still no, again. I asked him to provide the phone number of their US head office, the answer is, of course, no. I was disappointed and asked him if this is how Apple treats your customers? Just to ignore them? The “Genius” cannot give me an answer and went to get his manager to deal with me.

After a while, he returned with a young manager. The “Genius” routinely introduced the issues I had with my MBP to his manager. Mostly just repeated what he had told me earlier, did his best to avoid any topics regarding the hardware malfunction and the concerns I have about their warranty policy. I said that I’m aware of Apple’s warranty policy, but my major doubts are about the hardware quality, and I needed some explanation about it. Why the Logic Board lasted only 2 years, can you tell me which part exactly is broken? “The problem might be on the GPU” Said the “Genius”. That’s exactly what I was hoping to hear (he didn’t mentioned this until I pushed them this far.) So I replied, “You all knew exactly what’s going on here and you intentionally kept this from the customers, right?” Right this moment, the “Genius” has left.

The manager started to explain that they cannot answer and didn’t conceal if there are problems regarding the hardware quality. The malfunction could be related to how users operate the machine. He even told me that his Apple computer from 2009 was still working fine, and all that sort of jibber jabber that’s full of uncertainty. At this point, I see no reason to beat around the bush anymore, so I ask him, “Did you or did you not have a universal quality issue with GPU on 2011 MacBook Pro? Did Apple start to pay attention to this malfunction? Are you still investigating or you are avoiding the problem? When will you start to recall these flawed models?” I showed him all the materials I found online regarding the issue. The manager seemed surprised that I came prepared. He briefly browsed the paper and thanked me for collecting this information. I stressed that my problem was not a single case here; it’s already a universal problem. Haven’t apple noticed this? A mass amount of 2011 MBP users are starting to have this problem, and it’s all over the world! How do you explain that?

The manager clearly didn’t plan to answer my question. He said that customers need to pay for any fix beyond the warranty. I asked him what about the quality? How can it stop working after just 2 year? What if it stops working again after I paid to fix it? The manager said that this won’t happen, if it has any problem, I can fix it for free during the 90-day warranty. Then I showed him the case I found that a user changed 3 Logic Boards continuously and the same issue still occurs! I said I have lost my confidence in Apple products. The manager failed to explain this situation and said if I have any problem I can leave feedback on Apple website. I kept asking if he could give me the phone number of their US head office or quality department, he refused.

Then I asked my last question to the manager, is this the final place to resolve my problems and concerns? There will be NO further follow-ups even if my problems are not solved, right? He answered, NO, there will be no other channel. I said I came here today to find a solution of my problem, you were not able to give me a reasonable answer, but I would not stop here. I would complain to the consumer committee, and fight for my right in my own way.

I went to Hong Kong Consumer Council and filed a complaint against Apple in Sep 16, 2013.

 

What I’ve Learned from This Experience

I have lost confidence in Apple after all these experiences. Their arrogant attitude towards the customers is unbearable and it has really disappointed me. No wonder it’s all over the media that Apple does not respect the rights of consumers. I wouldn’t believe this if I hadn’t experienced this in person! So apparently this has affected users from all walks of life!

Below I’d like to share some of my observations with you.

1. Why does Apple recommend you to buy Apple Care even when you are still in warranty?

My two cents: Apple products normally have only 1-year warranty in most countries, while most digital products can last at least 2-3 years before defects start to occur. So extend the warranty would lessen the feelings that there are natural flaws in Apple products. Users don’t complain that much as long as it gets fixed for free.

2. Does it really benefit the customers for Apple to replace the whole product for a new one for free while you are still in warranty?

My two cents: It makes you feel awesome when Apple replaces your in-warranty malfunctioned product with a new one, doesn’t it? But on second thought, ordinary users wouldn’t know if they are getting a product with all new hardware or repaired components. You wouldn’t know the details of your malfunctioned product, you wouldn’t know if there were universal defects. They just give you a new one. This smart strategy won them compliments from many ordinary customers. But once you are out of warranty, better be prepared for a hefty amount of repair fees. Most users won’t know whether they broke the product or there are quality issues.

3. Once you are out of warranty, will you get any guarantee for the repair fee you pay?

My two cent: The customers will need to pay for all repair fees once the products are out of warranty. All repairs will have a 90-day warranty. After 90 days, whatever happens, even the same issue occurs, you will have to pay for it again. Apple will NEVER admit that there are quality issues of their products. This logic about their quality is apparently unreasonable. I’ve learned that there’s a user who paid Apple to replace the Logic Board of his MacBook Pro. He ended up replace the Logic Board for 3 times. And the same defect appeared again after 119 days of his last replacement and Apple refused to fix it for free.

4. Trade-in your old iPhone for a new one?

My two cents: Is it really just a benefit for the Apple users? Is it just to boost the sales or there are other hidden reasons? From my perspective, it could just be a strategy of Apple to replace the old products with the new ones before the defects start to annoy millions of users. You can trade-in for a new iPhone, how good does that sound? But meanwhile, Apple can just recycle their problematic products and make a load of cash from them instead of losing big money to do a recall. Sneaky, right?

5. Are there really “Geniuses” to help you at Genius Bar?

My two cents: If a user has questions in using the Apple products, I trust all of them can get some help from the “Genius.” The user experience activity in Genius Bar does bring trust and guidance to the users. And makes you grow fond of their products. But if you happen to have malfunctioned hardware problems, unfortunately, you might not get very detailed answers from them. The “Genius” will only do some testing and give you a quote for the repair. No matter if it’s acceptable to you or not. They will NOT communicate with you and analyze the detailed issues of your hardware. They will NOT specify which part exactly is not working. They will NOT fix your hardware but just do a full replacement. At this point, the so-called “Genius” just appears to me as a tester. Nothing genius about them.

Without the leadership of Steve Jobs, people already start to question Apple’s innovative ability and their product quality. Nowadays, Apple is just a spoiled kid, with a culture as arrogant as hegemony.

Apple should remember that your fans can put you in heaven, they can also drag you to hell.
When the day comes, no one can save you.

 

If any of you have purchased 2011 MacBook Pro and experienced the same malfunction with the GPU. Please reply with the following format. Let’s get heard by Apple!

Apple ID (If you can provide):
MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]:
Serial Number (If you can provide):
Case Number (If you can provide):
Country or Region:
Details:

Information Organized by: Dreamson

 

我的MacBook Pro 2011體驗之旅

我於2011年7月在香港購買了15寸Macbook Pro電腦。2013年初,該台電腦螢幕開始出現故障,包括:螢幕花屏、死機及錯位。並且電腦有時無法啟動進入系統。

該故障在2013年9月6日進一步加劇,我徹底無法正常啟動電腦並進入操作系統。該電腦僅能在安全模式下啟動,並且進入安全模式下的系統後,螢幕中出現數條垂直紅色寬條紋

在深圳

我於2013年9月9日攜帶該台電腦前往深圳益田假日廣場的Apple Store進行故障檢查。經過檢查Apple工作人員告知維修需要更換主機板(Logic Board),費用為稅前4109.82元人民幣。這樣的處理結果顯然無法令人接受,該類故障是Apple品質管制出現的嚴重問題,讓使用者來承擔全部責任顯然是不合理的。這絕非是我對花高價購買的蘋果電腦所期待的品質,這樣的情況令我感到非常失望。你不能指望一位用戶高價購買的電腦在使用短短的25個月後就出現如此嚴重的故障並完全無法使用了

此後我致電蘋果公司客戶服務熱線,再次諮詢解決方案,得到的回復是:除了按他們的報價付費維修沒有任何其他解決辦法,如果我認為他們的維修價格不合理,可以自行維修。如果我認為該產品有品質問題,我可以去消費者委員會進行檢測和投訴,也可以通過媒體進行投訴!這樣的服務態度讓我感覺到蘋果公司根本不想站在消費者的立場來為我們解決問題!

蘋果公司應該立即展開品質調查,並召回該批次所有有瑕疵的機型!在未得到蘋果公司合理的解釋及解決辦法之前我會通過所有可能的渠道進行投訴!

在中國深圳蘋果店未能解決該問題和致電蘋果客服投訴無果情況下,我開始嘗試用GOOGLE搜尋,看是否有發生同類問題案例用戶。不料,搜尋出來結果很驚人,在蘋果官網討論區都成熱點話題,原來這是MacBook Pro Early 2011年批次顯卡缺陷問題導致!!!這可不是單幾個用戶發生的問題而是涉及到全球各地用戶,於是馬上加入反映情況和討論相關解決辦法。

以下是蘋果官網討論區較代表性並熱點的話題連結:

2011 MacBook Pro and Discrete Graphics Card
https://discussions.apple.com/thread/4766577?start=0&tstart=0

problems with amd gpu on early 2011 macbook pro
https://discussions.apple.com/thread/4637833?start=0&tstart=0

MacBook Pro 2011 17″ hard freeze (已有100多頁!)
https://discussions.apple.com/thread/2768351?start=0&tstart=0

如果你也遇到同樣問題,可以上去反映情況並加入討論,讓更多用戶反饋到蘋果官網並聲援蘋果公司將問題批次產品召回,而不是讓消費者承受不合理更換硬件費用。顯然,目前蘋果公司還未對該問題作出正面回應和承認。

在香港

於是我用了3天時間在蘋果官網討論區相關話題中搜集相關論據並整理列印,準備將資料連同用了兩年就壞了的MacBook Pro這種糟糕產品一起帶到香港蘋果店尋求解決。(因我的MBP是在香港購買,我想拿到香港蘋果店應該會得到支援。)

2013年9月13日,我預約了時間14:45並攜帶故障電腦到香港蘋果店(又一城)給蘋果“天才”診斷。蘋果店工作人員先問了我的MBP序列號。我簡單說了下,死機後不能進入系統。經過檢測,“天才”告知維修需要更換主機板(Logic Board),但產品已過保養期,更換費用需顧客承擔(稅前4489港幣)。我問著,為何用了兩年產品就壞了,這品質是否有問題?“天才”說硬件這東西壽命是不可預計的,有可能是用戶的各種操作不當導致等類似說法。我問,類似該故障問題案例有多少,在使用者普通正常使用情況下,蘋果的產品是否使用2,3年就會出現問題如果是用了8年,10年硬件元件老化問題這個可以理解。但2年多即故障,這與作為售價高昂的蘋果產品品質不相配。“天才”說,目前遇到該類似案例多少不清楚,也不能確定是同個故障。要解決這問題就需更換Logic Board,費用需我承付。至於產品品質的問題他沒有能回答我。

我問,換個新Logic Board能保證不會再發生同類故障嗎?“天才”說更換新品後有90日保養期,有何問題都可以維修更換。我說,是否90日過後再發生這個故障就要看運氣了,因不知是在90天內發生還是90天外發生。“天才”說過了保養期後產品有問題更換就需另付費用。我說這樣的產品品質邏輯我不能接受,對這個解決方案沒信心。我追問“天才”,蘋果不是以高品質作為價值觀嗎?“天才”說是的,如有什麼問題意見可以在蘋果官網進行反饋,會有專人回電。我說能反映的渠道的都做了,但一直沒收到有關説明解決的電話。我要求“天才”提供相關投訴部門或品質部門的聯繫方式給我,但他說這個不知道提供不了。我再要求直接給美國總部電話,他還是說他沒辦法提供。我說,你們蘋果公司是不是就這樣關門不理顧客?這樣子對待客戶的嗎?“天才”說:你這個問題需要他經理來處理。

過了一會,他帶了位年輕的經理過來,“天才”向他經理例行公事介紹上述我的電腦出現的情況。依舊無營養的重複對話兩輪,他們還是想避開產品硬件問題而圍繞保養期說事。我說蘋果公司產品保養政策我知道,現在是針對蘋果產品品質問題,要求給解釋:為什麼才使用2年的產品就出現問題並要更換Logic Board,能明確什麼問題故障?是哪部分硬件元件還是晶片有缺陷引起?要求給個說法。都說到這點上了,“天才”可能一時口急說了該問題可能會出現在顯卡。(逼到現在才提到顯卡)我說是吧,顯卡存在問題,你們都知道該故障問題而對顧客作隱瞞嗎?此時,“天才”已悄悄走開了。

蘋果店經理跟我解釋道:硬件品質是否存在問題,他們蘋果店無法解答也沒有對顧客隱瞞,產生的故障或許有跟使用者的操作和使用有關係,還跟我說,他自己的蘋果電腦09年用到現在也好好的,等等這些不明確關鍵性問題的解釋。我直接亮劍直奔主題,是否2011年批次的MacBook Pro存在顯卡問題?你們蘋果公司有無重視該問題存在,是在調研當中還是不當回事?還要待到幾時有通告召回問題產品?並且這時我拿出了之前準備好的論據資料出來。(一開始一直沒拿出來,就想看看他們怎樣一個態度。)這位經理有點小驚訝我是有備而來,作足功課的。他粗略看了看說:感謝你收集了這些資料。我說這個問題不是個案,在蘋果官網討論區都已成熱點話題,你們官方有沒留意關注該事件?2011年至現在,已陸續不斷大規模爆發出來已涉及全球各地用戶。要求給於解釋!

然而這位經理繼續兜圈子,過保養期外需消費者承擔更換費用。我又再次強調,現在不是對保養期的問題,而是質疑蘋果公司產品品質問題!那麼貴的產品用了2年就壞了,如果我付費更換新品再壞了怎麼辦?這位經理說不會的,如有故障並在保養期內是可免費更換的。我把資料中在國外有一用戶在蘋果店連續更換3個新Logic Board還是出現同樣問題用手指指給他看!我說已經對蘋果產品失去信心了。我再次問他,蘋果公司口號不是說以品質至上為價值觀的嗎?但這位經理還是沒能怎樣解釋這個品質。仍舊說有什麼問題可以在蘋果官網提交反饋,我一再要求給於美國那邊電話始終不肯提供,連香港地區相關投訴或品質部門聯繫方式都保持閉口保密。

我最後一問,今天來到這裡,是否就終止了,沒有再上一層部門或負責人處理解決我的問題?這位年輕經理說:是的,沒有其它渠道。我說我今天過來反映尋求解決問題,你們未能給我滿意解釋,這是第一步,我會向消委會投訴,並以我的渠道方式進行維權下去。

2013年9月16日,我親臨香港消費者委員會提交投訴。

體驗後感

在該事件發生以來,對蘋果這個品牌已完全失去信心,蘋果公司傲慢的態度令我非常失望。難怪中國中央電視臺CCTV 在3.15爆光蘋果公司極不尊重消費者合法權益,這真的不是在黑蘋果!相信所受侵害的用戶已包括各界人士!

個人分析觀點:

1. 蘋果產品為什麼在保養期內還推薦你購買AppleCare延續保養?

個人淺析: 蘋果產品保養政策在大多國家或地區只有一年時限,對於大多數電子產品發生故障率情況來看,大都會在2-3年之後出現,延續保養時間就等同於掩飾自身產品可能會出現的缺陷或瑕疵。

2. 蘋果產品在保養期內免費更換新品,真的對消費者有益嗎?

個人淺析: 蘋果產品對保養期內對損壞的硬件採取免費更換新品做法,這對消費者來說是件很贊的事情。但有沒細想下,普通用戶怎樣獲知更換的是全新硬件還是維修品?沒有明確具體故障細節,損壞的硬件有無存在批次品質問題?而只是做簡單更換,並沒有告知用戶。這樣的策略,使普通用戶獲得免費換新了,對蘋果公司讚不絕口;一旦過保養期,消費者則要負擔昂貴的維修費用。但不明真相的用戶卻不知具體是自己搞壞還是產品品質存在問題。

3. 蘋果產品過了保養期後,支付維修費有沒保障?

個人淺析: 蘋果產品過了保養期後,對一切更換維修所產生的費用需消費者承擔,並有90日的保養期。也就是說,你付錢維修或更換產品硬件過了90天,再發生同樣故障問題,蘋果不會保你,你只能繼續掏錢維修,蘋果是不會承認產品有品質問題。這樣單方面不合理的產品品質邏輯,導致最終使用者還是不明真相卻要負擔昂貴費用。除非等到猴年馬月,蘋果公司有通告對問題產品召回。本人就了解到有用戶支付高昂的費用更換主機板三次,但相同的問題仍在最後一次更換後的第119天出現,但已過硬件保修期,如需修理,只能再次付費。

4. 蘋果推新政策,以舊換新真的是大福利嗎?

個人淺析: 蘋果開啟舊iPhone換新iPhone 5業務真的是果粉的福利嗎? 是刺激銷售還是有隱瞞秘密?從中換個角度試想下,是否有存在產品某批次品質問題“壽命到期”而作的更換策略呢?加點錢換購新品,果粉大贊,哇,蘋果服務超好;蘋果有可能神不知鬼不覺的就將問題產品召回,並有錢入袋。好狡猾吧?!

5. 蘋果天才吧真的有“天才”幫你嗎?

個人淺析: 如果使用者對蘋果產品有任何操作上的疑問,相信都能在蘋果店得到很好幫助。天才吧各種用戶體驗活動都能帶給用戶一種對蘋果的信任感和引導方向。讓使用者喜歡上蘋果產品。但是,如果要是你“運氣差”在硬件上出現故障,那你就未必能得到很詳細的解答和分析了。“天才”們只會幫你檢測並給你一個維修的報價。你只能對價格接受與否。根本不會與使用者交流和分析具體故障原因。不會給你明確哪部分硬件故障,能否只對問題硬件作維修而不用更換整個硬件等等。看樣子“天才”們只是一個簡單檢測工而已罷了。能戴起這頂“天才”頭銜嗎?!

蘋果在沒有喬布斯幫主帶領下,蘋果產品創新能力、品質追求都漸不盡人意。我不是在抱怨蘋果,蘋果只是個被寵壞了的孩子。產品品質就如白富美一樣矯情;蘋果文化就如霸權主義那樣傲慢。

用戶可以把你蘋果捧上天!
用戶也可以把你蘋果拉下神壇!
即使喬布斯回魂也救不了蘋果!

 

如果你購買過2011年批次的MacBook Pro並且同樣出現該類問題的,可以按下面統一格式作回復,讓更多的聲音反映出來。希望能得到蘋果的重視!

Apple ID (If you can provide):
MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]:
Serial Number (If you can provide):
Case Number (If you can provide):
Country or Region:
Details:

資料整理:李春盛

 

MacBook Pro 2011, mon expérience.

J’ai acheté mon Macbook Pro 15″ en juillet 2011 à Hong Kong. Début 2013 j’ai commencé à avoir de gros problèmes d’affichage (distorsions et décalages d’image, écran flou, gel système etc), allant parfois jusque l’impossibilité de redémarrer l’ordinateur.

Le problème n’a fait que s’aggraver au point ou, le 6 septembre 2013, il était devenu impossible de redémarrer le macbook pro autrement qu’en “safe mode”, avec à la clé de jolies lignes verticales rouges sur tout l’écran.

À Shenzhen

Le 9 septembre je vais donc à l’Apple Store Holiday Plaza de Shenzen, Chine. Après quelques tests, le “Genius” d’Apple conclu qu’il faut remplacer la carte mère du Macbook Pro. Comme la machine n’est plus sous garantie, le coût de l’opération est d’environ 500 euros hors taxes ! Cela est totalement INACCEPTABLE, car de façon plus qu’évidente le problème n’est pas de ma responsabilité mais vient bien d’un SÉRIEUX souci de contrôle qualité de la part d’Apple. Il est inacceptable qu’une machine de cette gamme ne dure pas plus de 25 mois (et même moins dans certains cas… voir les témoignages en bas de page)!!!

J’appelle donc Apple pour essayer de trouver une solution. Ils me répondent qu’ils ne peuvent rien pour moi, et que si je trouve la réparation trop chère je peux essayer de faire appel à un prestataire tiers pour tenter de réparer la panne… et il ajoute que si je pense qu’il s’agit d’un vice caché ou d’un problème de contrôle qualité de la part d’Apple, je dois en référer à une commission de protection des consommateurs, ou encore contacter les médias !!! Apple veut-elle vraiment résoudre le problème ? Ou cherche t’elle seulement à se débarrasser des clients mécontents ?

Comme les “Genius” de l’Apple Store ne m’ont pas vraiment été d’un grand secours, j’ai commencé à faire des recherches sur Google… et comme je m’y attendais, je suis loin d’être le seul à avoir ce souci. C’est un sujet brulant depuis un moment sur les forums d’Apple. Les différents témoignages convergent et pointent un problème au niveau des GPU (carte graphique AMD soudée à la carte mère) des modèles de Macbook Pro datant de début 2011 (dits “early 2011 Macbook Pro”) !!! Donc ça n’est pas un cas isolé, beaucoup d’utilisateurs à travers le monde on ce même souci !

Ci-dessous, quelques liens abordant le sujet sur les forums d’Apple:

2011 MacBook Pro and Discrete Graphics Card
https://discussions.apple.com/thread/4766577?start=0&tstart=0

problems with amd gpu on early 2011 macbook pro
https://discussions.apple.com/thread/4637833?start=0&tstart=0

MacBook Pro 2011 17″ hard freeze (more than 100 pages!)
https://discussions.apple.com/thread/2768351?start=0&tstart=0

Et ici un sondage

https://docs.google.com/forms/d/1PuJ2QS2Ri7fw9HVaNHLQ4OYZCb99zonc96HmhTWEAoY/viewform

https://docs.google.com/spreadsheet/ccc?key=0AsGSu8v7DhVUdFNtRzUtRVFIeE50ajJyTWJyeVRzNVE#gid=0

Si vous rencontrez un problème similaire sur votre Macbook Pro, vous devriez témoigner sur les pages ci-dessus, en espérant que cela finisse par attirer l’attention d’Apple, qui pour le moment n’a toujours pas communiqué officiellement sur le sujet.

Apple devrait commencer à chercher d’où vient cette panne récurrente et rappeler ces machines à problèmes ! Je ne cesserai de me plaindre haut et fort, et ce par tous les moyens possibles, tant que je n’aurais pas une explication et une solution raisonnable de la part d’Apple !

À Hong Kong

J’ai ensuite passé 3 jours à collecter les informations concernant ce problème. Je voulais tenter ma chance à Hong Kong (ayant acheté ce Macbook Pro là-bas, j’espérais avoir un peu plus de considération de la part des employés de ce Store).

J’ai donc pris rendez-vous le 13 septembre à l’Apple Store de “Festival Walk”, Hong Kong, pour faire contrôler de nouveau le mac par un “Apple Genius”. Après quelques tests, l’employé d’Apple me dit que comme le Macbook Pro n’est plus sous garantie, la réparation (remplacement de carte mère…) coûtera aux alentours de 430 euros hors taxe… Je lui demande alors pourquoi ces machines cessent de fonctionner après seulement 2 ans d’usage “normal”, si il considère que c’est un vice caché, s’il peut me dire si à sa connaissance le problème est fréquent etc… il me répond que la durée de vie de ces machines est impossible à prévoir, que j’ai aussi pu en faire un mauvais usage, qu’il ne sait pas combien de cas similaires il peut y avoir et si ils ont la même cause etc…

Bref, je lui demande donc si il peut m’assurer qu’une fois la carte mère remplacée le problème ne resurgira pas (comme c’est le cas pour beaucoup gens quand on lit les forums d’Apple…), il me répond juste que la garantie après réparation est de 90 jours, et que si un problème arrive durant ce lapse de temps la réparation sera prise en charge. Autant dire qu’il faut avoir un peu de chance, et espérer que le problème ne se redéclare pas après, auquel cas il faudra repayer. J’insiste pour avoir un contact téléphonique de responsables qualité Apple, mais impossible d’avoir de vrais informations (on me suggère d’envoyer un courrier “feedback” via le site web d’Apple, mais j’ai déjà essayé tous les canaux possibles et imaginables et n’ai jamais obtenu d’aide…). Un peu excédé, je lui demande si c’est comme ça qu’Apple traite ses clients, en les ignorants ? Le “Genius” ne répond évidemment pas et va chercher son manager.

Même discours de la part du manager: c’est hors garantie, il faut payer, le problème peut venir d’une mauvaise utilisation de ma part, et de toute façon il n’est pas habilité à juger d’un éventuel défaut matériel ou vice caché. Je lui demande donc: “Y a t’il ou pas un problème connu avec les GPU sur les MacBook Pro 2011 ? Apple à t’elle commencé à prendre en compte ce problème ? Est-elle en train de chercher à le résoudre ?”. Je lui montre ensuite toutes les informations que j’ai collectées en ligne à ce sujet… le manager à l’air surpris, il ne s’attendait sans doute pas à ce que je vienne préparé. Il regarde brièvement les documents et me remercie d’avoir rassemblé ces informations. Je repointe le fait que le problème n’est pas isolé, que beaucoup d’utilisateurs à travers le monde sont concernés.

Je lui redemande ce qui se passerait si le problème venait à ce reproduire après changement de carte mère et au-delà des 90 jours de garantie… il me répond que cela n’arrivera pas… Je lui montre donc le cas (non isolé…) d’un utilisateur qui à fait changer 3 fois la carte mère, sans pour autant que le problème soit résolu… et lui dit à quel point j’ai perdu confiance en Apple.

Je redemande encore une fois un numéro de téléphone du département qualité US, il refuse de me le donner. Il me dit que le seul canal par lequel je peux tenter de résoudre la question et obtenir des réponse est celui-ci. Je lui dit qu’effectivement j’étais venu dans cet Apple Store en pensant trouver une solution, que la réponse apportée ne me conviens pas, et que je vais donc aller me plaindre auprès d’association de consommateurs.

J’ai donc déposé une plainte au Hong Kong Consumer Council le 16 septembre 2013.

Si vous avez un MacBook Pro 2011 et avez le même problème de GPU, merci de poster vos informations en bas de page en suivant le format suivant:

Apple ID (si possible):
MacBook Model [Année (Early, Mid, Late? | 13”,15”,17”?]:
Numéro de série (si possible):
Suivi depanne (si déposé pour réparation):
Pays
Details:

French Version Translated By: Andres Abasto

 

359 comments

  1. Dreamson

    Apple ID : dreamsonlee at gmail dot com
    MacBook Model : 2011 Early | 15”
    Serial Number : C02FM0D5DF8X
    Case Number : R102549569
    Country or Region: Hong Kong

    2013/09/23 at 6:59 am

    • Jay F

      Apple ID:-
      MacBook Model: Early 2011 17″ i7, 2.2GHZ
      Serial Number (If you can provide): C02F9HEMDF92
      Case Number (If you can provide): –
      Country or Region: Purchased in India
      Details: Glitchy graphics. CPU permanently throttled at 08.GHZ. When the computer first wakes from sleep, it works fine for 2-3 minutes, and from intel power gadget you can see the throttling begging. The INDIAN AASP says its overheating/CPU sensor that caused this cost to repair is $600. Very disheartened as I saved for 2 years and 3 months to buy this laptop

      2013/10/24 at 7:58 pm

    • Neal

      Apple ID : xdebug at qq.com
      MacBook Model : Late 2011, 15”
      Serial Number : C02GY4X2DV7M
      Country or Region: Hong Kong
      Details: One day when I turn on my mbp, I got problem with gray lines over the whole screen. Then I tried to press command+option+r but I got a blue screen with some gray lines.

      2013/12/16 at 3:38 pm

    • abernal

      OK, same history, just 4 days ago.
      Macbook Pro 15″ Early 2011
      Serial C02FC29CDF8Y
      No Apple Care or Apple Store in my country (Panama).
      gfxstatus to the rescue!

      2014/01/24 at 1:30 pm

    • Court

      Apple ID (If you can provide):
      MacBook Model: Late 2011, 15″ 2.4GHz i7 running Mavericks 10.9.1
      Serial Number (If you can provide): C02GT0TMDV7P
      Case Number (If you can provide):
      Country or Region: Australia
      Details: Same symptoms as everyone else has described. I have taken immaculate care of it and Apple should really deal with this before it becomes bad PR… Also ironically, on first time trying to post this…. you guessed it…. my mpb crashed…. grrreeeat

      2014/02/04 at 6:10 pm

    • hvico

      Apple ID: hvico (at) mac (dot) com
      MacBook Model: Early 2011 15″ i7, 2.2GHZ
      Serial Number (If you can provide): C02FG10UDF8X
      Case Number (If you can provide): –
      Country or Region: Uruguay, purchased in the USA
      Details: Sudden screen artifacts, vertical lines, freezes, and so on.

      2014/02/12 at 10:39 am

    • Endorphinity

      Apple ID: sorry, won’t provide
      MacBook Model MBP 8.1, Early 2011, 15”
      Serial Number: will provide to Apple if requested
      Country or Region: Kyiv, Ukraine

      Details: The laptop refused to boot, displaying just a grey screen after Apple logo and progress indicator have gone. Memory is OK, HDD is OK as well (another Mac has booted successfully when this MBP was connected to it in a target mode; also swapped HDDs with another MBP, and the latter one has booted as well).
      After resetting SMC, PRAM it somehow booted a couple of times both in safe mode and in the regular one), but not for long. It just was enough to play with GFXCardStatus for a while and to shutdown VMWare Fusion’s virtual machine which was open when the MBP refused to load at first time. As VMWare Fusion is very demanding to GPU (GFXCardStatus even has a special alert, stating that Fusion requires discrete GPU), I can’t just forget about failing GPU and switch to integrated graphics.

      This is my 3rd Mac in 20 years I use Apple products. The second one, iMac 20″ Core2Duo (Late 2006) has also had a Radeon X1600 graphics chip, which has died in a very similar way in 3 years, with glitches, kernel panics and freezes. At least, this iMac still serves me with all ATI kexts removed, like an invalid without a kidney (sad joke). So maybe, this MBP is the last Mac I ever bought, unless Apple exposes a good will to their loyal users and issues a replacement program or something like that.

      2014/02/12 at 4:08 pm

    • mashemup

      Apple ID (If you can provide): kjarkin@gmail.com
      MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: early 2011 15″
      Serial Number (If you can provide): C02FM0KMDMGG
      Case Number (If you can provide):
      Country or Region: USA
      Details: display flaws, fan running hard, followed by system crashes. Sometimes greyscreen, sometimes freezes at apple logo, sometimes unrecoverable, have to have genius bar reinstall an OS. Genius bar changed the hard drive, but the problem persists. Persists in safe mode. Doesn’t seem to matter how much is running – it can happen with just a few apps running and maybe some tabs in teh browser window. No gaming, no heavy processing, occasional skype, email, and web pages.

      2014/03/01 at 8:42 am

      • Teng

        Apple ID:-
        MacBook Model: Early 2011 15″
        Serial Number (If you can provide): sorry, MBP wont boot up this time, using another laptop
        Case Number (If you can provide): –
        Country or Region: AUSTRALIA
        Details: I can only boot up in safe mode, can’t do much. If I get lucky and am able to boot up normally, the system freezes just by opening a Chrome or VLC. I have seen too many of the blue, gray and all sorts of distorted screen. F***ing hell, this is not a cheap machine, and APPLE stays silent on this global issues. Internet has been flooded with complaints but still not even a simple decent response.

        2014/03/09 at 3:56 am

    • wayne888

      Apple ID (If you can provide):
      MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: MBP early 2011, 15
      Serial Number (If you can provide):
      Case Number (If you can provide):
      Country or Region: Hong Kong
      Details: Bought my MBP new in Hong Kong early 2011. Now 3 years later I get split screens, blue screens, all coloured striped screens. Reading so many people having the same problem and Apple ignoring us, makes me VERY disloyal to Apple. I’m pissed off with many Apple products e.g. poor batteries which can’t be replaced (need to throw away my old ipods), changes in charges (can’t use older changers on new products), older products can’t be upgraded to new iOS, no new innovation recently. My next phone WON’T ne iphone, neither will I buy a new iPad. I’ll move to Samsung. Changing back to PC….that will be tough. Apple should replace the defects in my MBP for FREE to win me back!

      2014/03/18 at 11:45 am

    • C2QJ400QDY1N

      Apple ID:
      MacBook Model: MacBook Pro 2011 15″
      Serial Number: C2QJ400QDY1N
      Case Number:
      Country or Region: Germany
      Details: most of the probs described by others..

      2014/04/02 at 8:10 am

    • uglykidwen

      Apple ID : coliwen at apple
      MacBook Model : early 2011 15″
      Serial Number (If you can provide):
      Case Number (If you can provide):
      Country or Region: bought in Australia
      Details: similar problem happened to me every now and then. I have to force restart mac (press power button). Sometimes the screen will just show the grey screen with vertical bar, but it will back to normal after few seconds. I am worried my mac will become one of the above situation sooner or later.

      2014/07/08 at 11:21 pm

    • Naddaka

      Apple ID : naddaka at gmail dot com
      MacBook Model : 2011 Early | 17”
      Serial Number : C02FL3FGDF92
      Country or Region: Ukraine

      2014/07/28 at 3:49 am

    • Stritar

      Apple ID : denis.stritar@gmail.com
      MacBook Model : 2011 Late | 15”
      Serial Number : C02H30JEDV7N
      Country or Region: Slovenia, EU.

      2014/08/22 at 2:42 am

    • Flying

      Apple ID (If you can provide):
      MacBook Model: 2011 Early ,15, mc723
      Serial Number (If you can provide): C02FDKJYDF8X
      Case Number (If you can provide): 是400-627-2273电话后的案例号吗?客服电话案例id: 654175816
      Country or Region: China
      Details:
      我2011年4月底在中国亚马逊买了mc723,就是2011年的15寸高配版,这一个星期屏幕显示出现问题了、花瓶或者一直灰色,死机,本来以为自己倒霉用坏了,用的频率比较低,这几年有了孩子用的就更少了,就周末用几个小时,刚在cnbeta上看到这个新闻,才知道是通病http://www.cnbeta.com/articles/321341.htm

      2014/09/11 at 1:44 pm

  2. mr.korsakov

    Apple ID : mr dot korsakov at gmail dot com
    MacBook Model : 2011 Early | 15”
    Serial Number : C02FHBQNDF8X
    Case Number :
    Country or Region: bought in Kuala Lumpur, Malaysia

    2013/09/23 at 6:18 pm

  3. rick

    Apple ID : riccardo dot bolognini at fastwebnet dot it
    MacBook Model: Early 2011 17″
    Serial Number: C02FC2H6DF93
    Case Number:
    Country or Region: Italy
    Details: MacBook Pro bought on March, 1st 2011, it started showing the issue by May 2013. By the end of Aug 2013 it is no longer booting. Been at a “Genius” but he could not do anything (for free) because Apple has not admitted the defect (yet).

    2013/09/23 at 6:54 pm

  4. Peter

    MacBook Pro Model: Early 2011 17″
    Serial Number : C02FF186DF93
    Country: Hungary
    Details: MacBook Pro bought on March 2011, it started showing the issue by Aug 2013. By the end of Aug 2013 it is no longer booting.

    2013/09/23 at 7:40 pm

  5. ahmeds84

    Apple ID (If you can provide):
    MacBook Model: Early 2011 15″
    Serial Number (If you can provide): C02FX0AYDF91
    Case Number (If you can provide):
    Country or Region: Purchased in Malaysia
    Details: Purchased June 2011. Issues first appeared May 2013. Currently relying on gfxCardStatus to use Integrated only, and keep the laptop on sleep. Otherwise it’s hit and miss (mostly miss!) when booting up!

    2013/09/24 at 2:33 am

  6. Anil

    Model: Early 2011 15″ (with high-res screen).
    Purchased: June 2011
    Country: USA

    Details: Screen splitting, blue screen & rebooting. Forcing the computer to use the integrated chip is workaround, however I can no longer use my lightning display.

    I’ve sent an email to Mr. Cook (and an IMessage) ;)

    2013/09/24 at 3:43 am

  7. David Gruhin

    MacBook Model: Late 2011 MBP 15″
    Serial Number: C2QHL00TDY1N
    Country or Region: United States
    Details: When the discrete graphics turns on 6750M, it is only a matter of time before the machine freezes. I am using GfxCardStatus to manually disable the 6750M and the problem subsides.

    I have 2 of these exact same computers. Both exhibit the issue, both were purchased as refurbished units directly from apple.com. Both are clearly defective and this is a widespread known issue.

    2013/09/24 at 6:35 am

  8. Roderick Sung

    Apple ID (If you can provide): RoderickSung
    MacBook Model : MacBook Pro (15-inch, Early 2011)
    Serial Number (If you can provide): C02FV5K4DF8V
    Case Number (If you can provide):
    Country or Region: Taiwan
    Details: Have screen glitches (screen blurring, freeze and shift)

    2013/09/24 at 4:05 pm

  9. Wipat Jarupat

    MacBook Model : MacBook Pro (15-inch, Early 2011)
    Serial Number (If you can provide): C02FJ12PDDR4
    Country or Region: Taiwan
    Details: Can’t boot up, after the screen (with apple logo) OS shift the GPU to AMD chip then horizontal glitch blue screen appears :(

    2013/09/24 at 5:41 pm

  10. Javier Sánchez

    Apple ID (Aiwey):
    MacBook Model [MacBook Pro (15-inch, Early 2011)
    Serial Number (C02FL09BDMGG):
    Case Number (If you can provide):
    Purchased in New York
    Details:
    Can’t boot up, after the screen (with apple logo) OS shift the GPU to AMD chip then horizontal glitch blue screen appears. Been at a “Genius” but he could not do anything (for free) because Apple has not admitted the defect (yet).

    2013/09/25 at 3:10 am

  11. RioMacUser

    Apple ID : RioMacUser
    MacBook Model Early 2011, 15″ Hires display
    Serial Number (If you can provide):
    Case Number (If you can provide):
    Country or Region: Bought in US, died in Brazil
    Details:
    Pretty much same description as the others: Stripes or blank screen (gray, black). Not booting anymore.

    2013/09/25 at 6:43 am

  12. Sum

    Apple Forums ID: Airbum88
    Macbook Late-2011
    Country: Canada (Toronto)
    Details: Unlike some of the users here, I did not have any visual anomalies when my Macbook crashed. There were no warning signs whatsoever. Graphically, it was perfect. I was reading and it crashed. Tried rebooting but couldn’t proceed past the grey screen and I couldn’t boot into safe mode, disk utility, or any of the other modes. I took my MBP to two Apple Stores where they told me there’s something wrong with my GPU and basically said it was my fault for not getting Apple Care. I called Apple afterwards and talked to a Senior Advisor. The Senior Advisor told me basically the same thing. He really seemed like he had no clue about anything because he said that if I was still able to see the Apple logo on the gray screen, then it shouldn’t be a GPU problem. It’s been nearly 3 weeks since my MBP broke down and I am still trying to resolve this issue with someone with Customer Relations. It has been time consuming but I also feel Apple need to take responsibility in this and fix our computers.

    As most of you know, Apple has not commented on this issue. I believe we need to draw attention to this problem until it is impossible for Apple to ignore us. Some of the users, including myself, have already written a letter to CEO Tim Cook. I know writing a letter is a hassle to some of you, so I already took the liberty and drafted a template that you can all use. If you visit my website at sumchoi.com, you can download the template in English, Chinese, and Japanese. Also, feel free to modify the template to better suit your own situation. My only purpose of drafting this template letter is to make Apple aware of this problem and take action.

    2013/09/25 at 10:28 am

  13. Staszek

    Apple ID : s.eysmont at me dot com
    MacBook Model : 2011 Early | 15”
    Serial Number : C02F88TNDF8X
    Country or Region: Poland, Warsaw

    The same problem. Pretty much same description as the others: Stripes or blank screen (gray, black). Not booting anymore. Problem with ATI Radeon.

    Motherboard cost: $1000 (Polish: 3400 PLN)

    ,

    — Polish Details: —

    Mam ten sam problem, MacBook Pro 15, wczesny 2013. Obraz się rozstraja, przesuwa, komputer się zawiesza i nie chce się włączyć. W przypadku blogowania karty ATI Raden, Intel działa. Ale nie mogę np. podłączyć komputera do monitora.

    Jest to typowy problem tego modelu który w dziwny sposób występuje zaraz po 2 latach.
    Ewentualna naprawa daje gwarancję na 3 miesiące, co wiąże się z kolejnym wydatkiem po upływie tego okresu. Wiele kart po naprawie także było wadliwych.

    2013/09/25 at 6:51 pm

  14. Michael

    MacBook Model: 2011 Early 15″
    Serial Number: C02FL0GWDF91
    Country or Region: USA
    Details: Same problem. Doesn’t boot due to Radeon GPU issue.

    2013/09/25 at 8:42 pm

  15. Robert

    Apple ID (If you can provide): sunmingming@gmail.com
    MacBook Model : Early 2011, 15″
    Serial Number (If you can provide):
    Case Number (If you can provide):
    Country or Region: China
    Details: My mac book will boot into a blue screen and halt.

    2013/09/25 at 10:11 pm

  16. Nicolas

    Apple ID : nicohosa@hotmail.com
    MacBook Model [MacBook Pro (15-inch, Early 2011)
    2.2 I-7 CPU
    AMD Radeon HD 6750M 1GB
    Serial Number: C17F92TNDF8X
    Case Number (If you can provide):
    Purchased in SWEDEN
    Details: In the beginning destorted graphics like described from other users. For a while it was possible to run safe boot but now the macbook is dead. When I boot now there is only a blue screen.

    2013/09/26 at 2:57 am

  17. Daniel Coelho

    Apple ID: dannyzinhow@ig.com.br
    MacBook Model: MacBook Pro (15-inch, Early 2011)
    Serial Number (If you can provide): C02FK2MNDF8X
    Case Number (If you can provide):
    Country or Region: Brasil
    Details: Same problem… gpu die… only use discrete (gfx)

    2013/09/26 at 4:33 am

  18. Karthikeyan S

    Apple ID: rokr047@gmail.com
    MacBook Model: MacBook Pro (15-inch, Early 2011)
    Serial Number (If you can provide): C02FN1EHDF91
    Case Number (If you can provide):
    Country or Region: US
    Cant even boot into mac now!!

    2013/09/26 at 7:42 am

  19. JM

    Apple ID: jtrane
    MacBook Model: Early 2011 MacBook Pro 15″
    Serial Number (If you can provide): C2QGV003DTS57
    Country or Region: FR
    Bought on Apple’s refurb store less than 2 years ago (20 months). Problem has started 3 weeks ago right after SMC 1.7 update (split screen, glitch, lines, system freeze), and get worse each day. This morning i had to reboot 27 times before being able to land on osx desktop. Not sure if it’s a firmware / smc problem, an amd gpu issue, termal paste etc… i guess it’s abit of all that. But here the real big issue is the lack of consideration Apple has for its customers.

    2013/09/28 at 4:38 pm

  20. Frank Shortt

    Apple ID (If you can provide): frank.shortt@lyse.net
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: MacBook Pro (early 2011) 2.2GHz Intel Core i7 / Intel HD Graphics 3000 512MB / Memory: 10GB 1333 MHz DDR3
    Serial Number (If you can provide): C02F95H3DF8X
    Case Number (If you can provide):
    Country or Region: Norway
    Details: Got the “blue screen of death” on 22 Sep. 2013…. as reported in the threads listed. Got a workaround from the thread with the gfxCardStatus and smcFanControl, but the issue did not resolve completely as when loading sources with heavy graphics the problem came back (basically the fans could not keep the chips cool enough)….
    seeing this is not a real fix, I had to get a new machine and pass my early 2011 machine to my kid…. was loosing too much time fixing machine, not getting work done!

    f

    2013/09/29 at 5:46 pm

  21. China_MACer

    MacBook Model Early 2011 MacBook Pro 15″
    Serial Number C02G23PEDF8X
    Country or Region: Shanghai,China
    Details: Bought in August 2011 from Pudong Apple Store,Shanghai.Worked perfectly well until the August 1st week(2013) ,where it started showing Blue/Black vertical lines,frequent freezes,blurred Apple Logo,screen displacments etc etc.It is since booting intermittently.After analyzing I found out this to be GPU issue(Works perfectly when the Intel HD GPU is used).I also went to the Apple Store GENUIS BAR where they quoted a steep 4800 CNY for repair/replacement.I mean why should I pay this amount when it is clearly a quality issue? Apple has to take responsibility & fix this free of cost.Till then I am boycotting all Apple Products & will educate my friends & family the same. Thanks.

    2013/10/01 at 11:36 am

  22. deka303

    same issue as everyone….tought this would be a great computer to work with, changed as well the first time logic board…after 90 days same problem…i’m with you guys and we must find a solution….i don’t want and i don’t have 500 and more bucks to trhow away and may be after 90 days again the same problem…cheers guys and big support…apple must listen to us!!

    2013/10/03 at 9:05 pm

  23. Vicente Alfonso

    Same problem:
    i7 2,2
    ATI 6750 1 GB
    OSX 10.8.5

    Repair 496€ in Apple Store, change Logic board for problems in GPU.

    Spain

    2013/10/05 at 6:15 pm

  24. Tats Q

    MacBook Model: MBP 15″, Mid 2011
    Country or Region: Manila, Philippines
    Details: Same problem when switching to discrete, screen goes glitchy or blue. Needs to be rebooted. Sometimes works, sometimes doesn’t. Frustrating! Annoying!

    2013/10/05 at 6:40 pm

    • Holger

      Same problem:
      i7 2,2
      ATI 6750 1 GB
      OSX 10.8.5

      Repair 450€ in Apple Store, change Logic board for problems in GPU.

      Germany

      2013/10/05 at 7:38 pm

  25. Wojtek

    MacBook Model : i7 2.0 GHz 15″ Early 2011
    Serial Number : C02G3803DF8V
    Country or Region: Poland
    Details: Since approx June 2013 I’ve been getting random artefacts on the screen (large green squares) http://www.youtube.com/watch?v=58iwKMigkiE as well as full lockups (requiring a hard reboot) http://i.imgur.com/MpltxLK.jpg

    The issue mainly occurs when switching between integrated and discrete graphics

    2013/10/05 at 7:11 pm

  26. Abhijith Babu

    Same problems on my Late 2011 Macbook Pro.Apple India service center is asking around 1800$ to get logic board replaced.

    Thanks

    2013/10/05 at 9:02 pm

  27. fluorotone

    Macbook Pro 8.2 early 2011 i7, 2.2, 15″, 8GB/750GB. This one:
    http://www.everymac.com/systems/apple/macbook_pro/specs/macbook-pro-core-i7-2.2-15-early-2011-unibody-thunderbolt-specs.html

    Country: USA

    I’m on this thread:
    https://discussions.apple.com/thread/4637833?start=105&tstart=0

    Details: Purchased used, appeared to be working perfectly when I bought it from the scumbag who must have known about the problem. Quickly discovered that the display was messed up when running any graphics-intensive app (Logic, even iPhoto – wish I had launched that prior to buying). Went to the local “Genius” Bar where they wiped my HD and did a clean OS 10.8.4 install, only to find the same problem occurring at the login window. The “Genius” was like “Uh oh, you need a new logic board, that will run you $600″. I began scouring the net for similar issues, and discovered the legions of others with the exact same model and the exact same problem. Downloaded gfx.io (what a great little app) and confirmed that I had the same issue with the AMD 6750m discrete graphics card. Switch to the integrated card, and everything is fine; switch back to the discrete card and it looks like feces.

    In parallel, I’ve been having an email exchange with Apple support – told them about my experience, including my awareness of how prevalent the issue with this model is, and that Apple should be accountable, sent links to the threads on their own support site as well as this url. Waiting for a reply, but not holding my breath.

    I’m a 25+ year owner/user of Apple products, a loyal customer who’s always been willing to shell out more money for their products because I believed they were superior to the competition. This experience has truly shaken my faith in the company. Yes, I realize that I bought a used computer with no warranty, etc. but this is clearly a design/construction flaw that Apple should address with a recall or replacement program. If you bought an 8 cylinder car, but only 4 cylinders actually worked, the company would have to do a free recall or get taken to court/jail. Why not the same for a computer?

    2013/10/06 at 1:41 am

  28. Clovis Teixeira

    MacBook Model Macbook PRO Early 2011 15” – 2.2GHz – AMD Radeon HD 6750M
    Serial Number: C02FF6BBDF91
    Country or Region: Brazil
    Details: Macbook PRO brought in US, with about 2 years ( by March 2013) it starts to have graphic glitches when using softwares that require discrete graphics.
    Distorted image, blue screen, fault booting (i have to try several times to get it booted).
    Today i have to use gfxCardStatus in order to lock to the integrated graphics and i never shutdown!
    But eventually it crashes so i have to reboot, and then i always pray to get it booted successfully.

    I have no Apple Store here in Brazil, the authorized assistance ask me the macbook but i can’t afford 2 months of wait :(

    I hope Apple look at this systematic failure in the Early 2011 models and make the recall for everybody suffering from this issue.

    2013/10/06 at 2:02 am

  29. MLG

    MacBook Model :
    Early 2011 15″ / 2.2Ghz core i7
    4GB 1333 Mhz DDR3 / 750gb HD
    AMD RADEON HD 6750M

    Currently on OS 10.8.4 (problems started even when OS was on 10.7.4)
    Country or Region: Philippines
    Details: Unit bought June 2011, Problems started April 2013.

    Split-screen glitches, blue screen with vertical stripes, getting stuck on the grey /logo screen while booting.

    2013/10/08 at 12:24 pm

  30. NC

    MacBook Model: MBP 13″, Late 2011
    Country or Region: Manila, Philippines
    Details: Freezing screens, eventually needs to be rebooted. One time it got stuck in the apple logo/gray screen.. After a few hours, it booted but all the icons are missing (e.g. wifi, battery, spotlight). After bringing it to the service center, they told me it was either the laptop/OS/hard drive. But all the files are still there. Annoying.

    2013/10/08 at 11:20 pm

  31. Herve

    Macbook Pro Early 2011, Core i7 2,2Ghz, 8g Ram. Paris France
    Split-screen glitches, blue screen with vertical stripes, getting stuck on the grey /logo screen while booting
    The changed the logic board already 2 times during warrantee period, started again in Sept 2013 need to pay for a new logic board ! :-(

    2013/10/09 at 5:06 pm

  32. Nicola

    Apple ID (If you can provide): nicoladalsacco@gmail.com
    MacBook Model : I7 quad core 2GHZ, Early 2011 , 15 inch, GPU AMD 6490M
    Serial Number (If you can provide): C2QGQ09TDRJC
    Case Number (If you can provide):
    Country or Region: Italy
    Details: I can work only with internal HD3000 graphics, disable GPU extension, i think that i’ll go at Consumer Council !!!

    2013/10/10 at 2:33 am

  33. Greg Shukov

    greg(at)gizmo-la(dot)com
    Late 2011 MacBook Pro 15″
    C02GQ1XUDV7P
    Radeon 6770M
    USA
    Issued surfaced at 22 months. Disabling GPU helps.

    2013/10/10 at 3:28 am

  34. Yevgeniy

    Apple ID: easterling.rus@gmail.com
    MacBook Model [2011 Early | 17”]:
    Serial Number:C02F86QADF92
    Country or Region: Russia;
    Details:
    I had the same glitches at first. Now, I have white screen at boot, global freez at switching GPU in gfxCardStatus. I tried to remove drivers, but when my Mac booting without those drivers, it freezes with a line of multiple color distortion. I have this issue since spring, 2013. I can’t work with this computer and it makes me crazy. I also can’t even go to the Apple Store, because we have no Apple stores in Russia, so I have to solve this all by myself.

    2013/10/10 at 4:17 am

  35. Charles

    Early 2011 17″
    C02F70GLDF92
    Canada
    Defect apparent almost immediately after purchase; painted into a corner using gfxCardStatus workaround by Summer 2013 (rendering needed external monitor and many apps unusable). Case file open. Apple Store estimate is the same as everyone, $590 to replace their defective logic board.

    2013/10/10 at 4:37 am

  36. Boudalia

    Apple ID (si possible): boudmimo@hotmail.fr
    MacBook Model [Année (Early, Mid, Late? | 13”,15”,17”?]: early 2011
    Numéro de série (si possible): C02F8CU8DF8V
    Suivi depanne (si déposé pour réparation): no
    Pays
Details: FRANCE

    2013/10/10 at 6:08 am

    • oaj

      Apple ID: oaj@icloud.com
      MacBook Model: Early 2011 MacBook Pro 17″ (high res)
      Serial Number: C02FC3KSDMGH
      Country or Region: US

      Details:
      I bought this machine in March 2011, it worked fine until September 2013. The display just flashed and went black. After rebooting there where some vertical red stripes. The system eventually boot-up but only worked for a while before crashing again. Now it goes to a white screen and freezes. I took it to be checked out by the apple tech and was informed that the logic board is damaged and it will cost for the repair.
      This is my second experience with this issue. I bought this machine in March 2011 after my 2008 MacBook Pro 17″ stopped working and was diagnosed with logic board failure.
      This is not what I expect from Apple products. I have been a apple user for over 20 years from PowerMac 610, 7200, 9500, MacBook G3, PowerBook G3, original iMac, PowerMac G4, G5, eMac, MacMini, IPhone 2G, 4G. Many of those units are still working after 10 years or more.
      This is not like apple to build products with 24-30 months life span.
      Apple need to do something about this issue.

      2013/10/11 at 11:00 am

  37. Mike

    MacBook Model: MacBook Pro 15-inch, Early 2011 (2.2 GHz Intel Core i7) with unusable AMD Radeon HD 6750M
    Serial Number: C02FC503DF91
    Country or Region: Purchased in CA, USA.

    I’ve installed gfxCardStatus and disabled the discrete graphics card kernel extensions (see https://dl.dropboxusercontent.com/u/1383484/disabled-discrete.png). This allows me to continue to use the machine without another crash/failed reboot or graphics glitch (https://dl.dropboxusercontent.com/u/1383484/discrete-glitch.jpg) for several months now. Unfortunately this severely limits the usefulness of the machine. Thankfully my job doesn’t require high end graphics.

    I’ve owned Mac’s since 1986 (Mac 512k) and have never had a hardware issue of this severity until now – That’s pretty good going. I currently own a MacBook Pro, iMac 27″, iPhone 5, iPhone 4, iPad 2, 2 iPod touches, Airport Express and more from Apple.

    I expect Apple to recognise that this is a widespread problem and they need to repair or replace these problematic machines regardless of warranty status. Repairing with refurbished motherboards which soon have the same issues is not the solution.

    2013/10/14 at 10:55 am

  38. John Wilker

    john.wilker@gmail.com
    Early 2011 15″
    C02GG033DRJM
    USA
    Started this morning. Used yesterday no issues at all. This morning, no warning, no gradual fail.

    2013/10/15 at 3:40 am

  39. Oleg

    Apple ID: olenev dot oleg @ me dot com
    MacBook Model [Early 2011 MacBook Pro 17”:
    Serial Number: C02FC064DF92
    Case Number:
    Country or Region: Bought in USA, live in Russia
    Details: Macbook Pro was bought in spring of 2011. All worked fine until last month (September 2013). Now i have periodically lockups with screen artifacts when i open any app which is not using internal video card.
    i can not use my external display anymore. the cost of repair in authorizer services is about $1000-1500. this is absolutely unacceptable.
    now i have 3 notebooks from Apple:
    1st – PowerBook G4 15” 1.67 (last model with G4) – and it still works fine.
    2nd – MacBook Pro 15” Core2Duo 2,2 – had the similar problems with NVidia GPU. Apple replaced it for free because GPU problem was well known. Now this MacBook works fine too. I gave it to my Mom.
    3rd – MacBook Pro 17” i7 2.2 early 2011” – lockups, screen artifacts, can not open Hardware test at all (it locks the comp). i can not work with MacBook Pro.

    P.S. all these years i was big fan of Apple and i recommended Apple products to all of my friends. I wait for official Apple’s response.

    2013/10/15 at 12:28 pm

  40. Supop B.

    Apple ID: Supop B.
    MacBook Model:15″ early 2011 2.0Ghz
    Serial Number (If you can provide): -
    Case Number (If you can provide):-
    Country or Region: Thailand
    Details: Had this problem around 3 months ago.
    at first it start with a line on the screen and then has a blue screen with a vertical line in a week later. Cannot boot up the OS anymore(after apple logo appear on the screen it’s only a white plain screen and stop)

    2013/10/15 at 12:41 pm

  41. h4x

    Apple ID (If you can provide): h4x3rotab
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: early 2013 15″ (mc723)
    Serial Number (If you can provide): C02FJ1P9DF91
    Case Number (If you can provide):
    Country or Region: Hong Kong
    Details: The vary same problem

    2013/10/15 at 12:53 pm

  42. Ruslan

    MacBook Model: 2011 Early | 15”
    Country or Region: Estonia
    Details: Stripes, unable to boot

    2013/10/15 at 3:16 pm

  43. Bendis

    MacBook Model :
    Early 2011 15″ / 2.2Ghz core i7
    4GB 1333 Mhz DDR3 / 750gb HD
    AMD RADEON HD 6750M

    Details:
    Occasional screen lockups with artifacts, most often when external monitor is connected or when running apps that need the discrete video card. So far rebooting always helps.

    2013/10/15 at 6:11 pm

  44. Alberto

    Ho acquistato a gennaio 2011 un mcbookpro ad aprile di quest’anno non si accende più lo porto ad un Apple store vogliono 500€ per sostituire la scheda madre. Non mi si ricarica neanche più.
    Apple dice che la vita dei loro MacBook Pro è di 5 anni ma vedo che per molti (me compreso) si tratta di una presa in giro spero che apple ci venga incontro altrimenti con gli stessi soldi di un MacBook mi posso comprare un nuovo hp ogni 2 anni per i prossimi 10 anni.
    Sono molto deluso da Apple .
    P.s. Sorry i don’t know english well

    2013/10/15 at 7:44 pm

  45. Wilerson

    Early 2011 15” 2.2 GHz Core i7 AMD Radeon HD 6750M
    Since January 2013, system locks up with artifacts whenever the discrete GPU is being used. Using gfxCardStatus to keep in Integrated GPU only keeps the system stable, but it only boots after several retries.

    2013/10/15 at 7:58 pm

  46. Jian

    MacBook Model: Early 2011 15” 2.2 GHz Core i7 AMD Radeon HD 6750M
    Country or Region: China
    Details: Stripes, unable to boot

    2013/10/15 at 10:04 pm

  47. Marco

    same problem here.
    MBP early 2011, 15″, 2.3 Ghz i7, Intel HD Graphics 3000, AMD Radeon HD 6750M.
    had problems since day one, now i had to replace logic board for €500,00 due to major failure (no reboot).
    repair number *R104721815*.
    dear apple this time you should have done something to help loyal customers like us.

    Marco, Italy.

    2013/10/15 at 10:47 pm

  48. Santi

    MacBook Model: 15″ Inches Late 2011
    Serial Number (If you can provide): C2QJD0Q2DVHL
    Country or Region: Canada
    Details: Just started seeing the lines crossing the screen :(

    2013/10/16 at 12:18 am

  49. Bryan

    Same problem with my 15” MBP, late 2011…

    Barcelona, Spain

    2013/10/16 at 1:30 am

  50. Leonardo

    Hi I’m Italian and I have a Macbook Pro 13″ Early 2011, I get it 12 times to the “Genius Bar” for Trackpad, CPU, Display,Alimentation Board but expecially for GPU and GRAPHIC PROBLEM.
    I sent a lot of mail to Apple and I asked a lot of time to change my mac but without success.
    FACCIAMOCI SENTIRE DA APPLE!!!!
    MAGARI FANNO COME CON L’IMAC DEL 2011 CHE SOSTITUISCONO LA SCHEDA MADRE GRATIS!!!!

    2013/10/16 at 1:34 am

  51. Christian

    MacBook Model: 15-inch, Early 2011
    Serial Number: C02G6473DRJC
    Country or Region: Argentina
    Details: A couple of weeks ago, the screen on my Macbook went grey and since then I was never able to start the laptop again

    2013/10/16 at 5:10 am

  52. Max

    Apple ID (If you can provide):
    MacBook Model [MODEL YEAR (Early | 15”]:
    Germany

    2013/10/16 at 5:22 am

  53. Kevin P

    Apple ID (If you can provide): MacBook Pro 8,2
    MacBook Model [15" Early 2011]
    Serial Number (If you can provide): C02GD12XDRJL
    Case Number (If you can provide): NONE
    Country or Region: USA
    Details: For past roughly 18 months, the 6490M sporadically and randomly kicks in to distort the video and, eventually, freeze the system. Only ‘fix’ I have found is to disconnect my external monitor and run only off integrated graphics. However, that’s not really a ‘fix’, per se…only a workaround. Problem occurs only 10 – 15 % of the time I’m using the 6490M…but that’s a LOT in everyday use!!!

    2013/10/16 at 6:47 am

  54. rlodina

    Early 2011 15” 2.3 GHz Core i7 AMD Radeon HD 6750M – same problem.

    FIXED: reballing GPU ~ 50 EUR and now I’m more vigilant with internal system temperature:

    1. Installed FanControl – and change (in more aggressive way) relation of fan speed – sensor temperature.
    2. I use laptop with an external monitor – now my lid is always open !!!
    3. I use a simple cooling pad
    4. I use only occasionally Windows virtual machine (Parallels).

    Good luck.

    2013/10/16 at 1:07 pm

  55. ogattaz

    Apple ID: ogattaz
    MBP early 2011, 15″, 2.2 Ghz i7, Intel HD Graphics 3000, AMD Radeon HD 6750M.
    Serial Number: C02F86XPDF8X
    Country or Region: France
    Details:
    Like Yevgeniy (see previous comment), now, I have a grey screen at boot, and I can’t use my Mac even I try to boot using a fresh clean OS installed on an external disk
    I also tried to remove drivers, but when my Mac booting without those drivers, I got the same result

    2013/10/16 at 2:14 pm

  56. choual

    Apple ID (If you can provide): choual
    MacBook Model : Macbook Pro 15″ Early 2011+ Radeon HD6490M
    Serial Number (If you can provide): Can’t boot to find it :(
    Case Number (If you can provide):
    Country or Region: Thailand
    Details: Purchased in june 2011, in july 2013 I’ve changed ram+sdd + upgraded to Mountain Lion, 1 month later blue screen while watching a movie. Now can’t boot at all. I go blue screen each time after the Apple logo while start up.

    2013/10/16 at 7:25 pm

  57. Valmorion

    Apple ID:
    MacBook Model: MacBook Pro (15-inch, Early 2011)
    Serial Number (If you can provide): is in the technical suport will update in few days
    Case Number (If you can provide): same
    Country or Region: Mexico
    Details: Starts with a screen error and then the computer wont boot, just let me enter single-user mode

    2013/10/19 at 10:44 am

  58. Rimshots

    Apple ID:
    MacBook Model: 2.2GHz Quad core i7, 4GB RAM, AMD Radeon HD 6750M 1GB DDR5, 15″ (Model# A1286)
    Serial Number c02FGL1SDF8X
    Case Number (If you can provide):
    Country or Region: Jeddah, Saudi Arbaia
    Details:
    Freezing, video distortion, horizontal lines, and suddenly shutdown, unable to boot now and grey screen. by safemode, it turns to dark blue screen + black vertical lines.

    2013/10/20 at 7:23 pm

  59. Andy

    MacBook Model: early 2011 15″, 2.2 GHz
    Details: bought online at the Apple online store
    First issues occurred around October 12th, since then white screen after the apple logo during the booting process.

    2013/10/20 at 8:26 pm

  60. Chan

    MacBook Model :
    - MBP. 15-inch, Early 2011.
    - Model Name: MacBook Pro
    - Model Identifier: MacBookPro8,2
    - Processor 2.3 GHz Intel Core i7
    - Memory 8 GB 1333 MHz DDR3
    - Graphics Intel HD Graphics 3000 512 MB
    Serial Number (If you can provide): C02FG09MDF91
    Country or Region: Canada
    Details: GPU malfunction. If it is using discreet, the screen will freeze, overheat and shut down. Need to use integrated to keep it functioning. Even with integrated, it is 50/50 when coming out of sleep. Lifting the lid will either result in working screen, or just black screen.

    2013/10/20 at 11:54 pm

  61. Bryce

    Apple ID :346112805@qq.com
    MacBook Model [MODEL YEAR :2011 15″ early
    Serial Number :C02GG19NDRJD
    Case Number :
    Country or Region:Hong Kong
    Details:Try to switch to discrete graphics will make OS crash or screen freeze,after that,can’t boot with logo blurring then gray screen,sometimes yank the power out and try several times can go to login.Genius test every hardware all right and told me maybe something wrong with logic board and replace logic board cost more than RMB4000 without tax.BTW picture looks like on Weiphone.Hope APPLE can hear us.And if you need some support you can send me Email.

    2013/10/21 at 9:26 am

  62. Ishtiaque Zico

    MacBook Model : Macbook Pro 15 inch, Early 2011
    Serial Number (If you can provide): C02FG6MSDF8V
    Country or Region: Bought from Sim Lim Square, Singapore; Live in Dhaka, Bangladesh
    Details: AMD 6490M GPU; OS X 10.8.5; I can access via Single-User Mode only.

    2013/10/21 at 3:52 pm

  63. Annie

    MacBook Model : Macbook Pro 15 inch, Early 2011
    Serial Number (If you can provide): C02F8JTMDF8V
    Country or Region: Bought from apple retailer, Mayaguez, Puerto Rico
    Details: won’t boot, goes to grey screen, told that it was a logic board issue, no option to fix other than $1100 logic board repair

    2013/10/21 at 10:45 pm

  64. elisa

    elisahidalgo@me.com
    Early MBP 2011
    C02FL468DF91
    Dominican Republic
    Diagnosed with GPU failure by official Apple service provider and retailer, only boots to grey screen, completely useless computer since I’m an Architect and Interior Designer

    2013/10/22 at 3:24 am

  65. Apple ID (If you can provide): 348647326@qq.com
    MacBook Model [MODEL YEAR (2011late 15.4
    Serial Number (If you can provide):
    Case Number (If you can provide):
    Country or Region:china fuzhou
    Details: 我的macbook pro MD318 在2011年底购入后 用了一年发现显卡出现花屏,尤其在温度很高的时候,在2013年9月16号在上海香港广场店进行了更换了主板和光驱。但是噩梦开始了,时不时地出现屏幕变蓝,尤其是在从集成显卡切换到独立显卡的时候。就开始出现屏幕变蓝了,在处理照片打开aperture的时候是非常可怕的。。我也是苹果电脑的受害者。如果你们也是一样,请到苹果的官方社区进行抗议!

    2013/10/22 at 5:13 pm

  66. Chele Aguilera

    Same problem:
    i7 2,2
    AMD 6750M 1 GB
    OSX 10.8.5

    Repair 496€ in Apple Store Marbella, change Logic board.
    Spain.

    2013/10/22 at 11:04 pm

  67. Dan Boyer

    Apple ID (If you can provide): oneom
    MacBook Model: MacBook Pro (17-inch, Early 2011)
    Serial Number: C02G40UKDRJN
    Case Number: R103010523
    Country or Region: USA
    Details: After 2 years with zero problems, I observed a video anomaly after plugging in an external monitor for extended desktop. Shortly after it froze. I somehow got it to reboot, took it into the apple store. They said they didn’t know what the problem was, tested memory, said they could send it out for repair at $310 flat rate. I told them I want to be sure about what’s causing the problem before I agree to pay, so I took it home. Extensive troubleshooting combined with online research, finally led me to understand that the problem is with the AMD processor, and that it is degenerative (ie; it keeps getting worse over time). Currently I can run the machine just fine, as long as I don’t run an app or perform a function which causes the GPU to switch from Intel to AMD; as it is certain to freeze when the switch is made, or shortly thereafter. Sometimes the AMD GPU works for a limited period of time ––it seems that when a certain threshold of shared memory in reserve for graphics is met, bam! Corruption and freeze. Bummer because the AMD is the EFI boot device, so it wants to white screen at restart after a freeze occurs. I have to trick it by first restarting and clearing PRAM, then plugging in the MacBook Pro, then booting in to Recovery, which it does. Then while in Recovery screen, UNPLUG the power cord –which signals lower energy consumption and thus means a higher threshold before AMD will be switched-to, then reboot from Recovery mode while still unplugged. That clears the reserved memory back to default, apparently. Anyway, I can’t use most of the apps that I require for it to be useful. I would like Apple to acknowledge the defect and help us –their loyal customers– at the very least, get into a newer, dependable model at little or discounted cost. I am hesitant to pay for repair when they will not only be replacing my logic board with an identically defective part, but chances are the part will be a “factory reconditioned” part –meaning not brand new –meaning LESS than 2 years of use left. COME ON APPLE, PLEASE TAKE CARE OF US. WE ARE YOUR GREATEST ADVOCATES, NOT YOU’RE ADVERSARIES. MAKE A GESTURE, AND I ASSURE YOU IT WILL GO FAR. MAKE STEVE PROUD –REST HIS SOUL.

    2013/10/23 at 3:19 am

    • Jesse Järvi

      This is what Apple wrote in your Macs repair log:

      #1:

      CUSTOMER DECLINED REPAIR

      Component: System video/soundIssue: Image distortion / garbledIssue: Graphic distortion. Ethernet port does not function.Steps to Reproduce: Verified issue. Passed MRI and detected Non-Apple components.Proposed Resolution: Run ASD on RAM. If passes, flat rate depot. If fails, call customer.Cosmetic Condition: Non-Apple RAM & SSD installed.Known Liquid Damage: NoCheck-in Required: YesUsername: declinePassword: declineWould the customer prefer to create a temporary password while their computer is being serviced?: NoEstimated Turn Around Time: We’l+l call you in 3 – 5 daysMac OS Version: 10.8.4Hard Drive Size: 480 GBHD Speed: N/A RPMMemory Size: 16 GBProcessor Speed: 2.2 GHzMLB EEE Code: DRNHGraphic Card: AMD Radeon HD 6750MiLife Version: UnknownEmployee 1373890506-R039/Apple Store Valley Fair-408-551-2150 Component: System video/soundIssue: Image distortion / garbledIssue: Graphic distortion. Ethernet port does not function.Steps to Reproduce: Verified issue. Passed MRI and detected Non-Apple components.Proposed Resolution: Run ASD on RAM. If passes, flat rate depot. If fails, call customer.Cosmetic Condition: Non-Apple RAM & SSD installed.Known Liquid Damage: NoCheck-in Required: YesUsername: declinePassword: declineWould the customer prefer to create a temporary password while their computer is being serviced?: NoEstimated Turn Around Time: We’ll call you in 3 – 5 daysMac OS Version: 10.8.4Hard Drive Size: 480 GBHD Speed: N/A RPMMemory Size: 16 GBProcessor Speed: 2.2 GHzMLB EEE Code: DRNHGraphic Card: AMD Radeon HD 6750MiLife Version: Unknown Employee 1373890506-R039/Apple Store Valley Fair-408-551-2150

      #2:

      SOFTWARE REPAIR LEVEL 1

      Component: System video/soundIssue: Image distortion / garbledIssue: Graphic distortion. Ethernet port does not function.Steps to Reproduce: Verified issue. Passed MRI and detected Non-Apple components.Proposed Resolution: Run ASD on RAM. If passes, flat rate depot. If fails, call customer.Cosmetic Condition: Non-Apple RAM & SSD installed.Known Liquid Damage: NoCheck-in Required: YesUsername: declinePassword: declineWould the customer prefer to create a temporary password while their computer is being serviced?: NoEstimated Turn Around Time: We’l+l call you in 3 – 5 daysMac OS Version: 10.8.4Hard Drive Size: 480 GBHD Speed: N/A RPMMemory Size: 16 GBProcessor Speed: 2.2 GHzMLB EEE Code: DRNHGraphic Card: AMD Radeon HD 6750MiLife Version: UnknownEmployee 1373890506-R039/Apple Store Valley Fair-408-551-2150 Component: System video/soundIssue: Image distortion / garbledIssue: Graphic distortion. Ethernet port does not function.Steps to Reproduce: Verified issue. Passed MRI and detected Non-Apple components.Proposed Resolution: Run ASD on RAM. If passes, flat rate depot. If fails, call customer.Cosmetic Condition: Non-Apple RAM & SSD installed.Known Liquid Damage: NoCheck-in Required: YesUsername: declinePassword: declineWould the customer prefer to create a temporary password while their computer is being serviced?: NoEstimated Turn Around Time: We’ll call you in 3 – 5 daysMac OS Version: 10.8.4Hard Drive Size: 480 GBHD Speed: N/A RPMMemory Size: 16 GBProcessor Speed: 2.2 GHzMLB EEE Code: DRNHGraphic Card: AMD Radeon HD 6750MiLife Version: Unknown Employee 1373890506-R039/Apple Store Valley Fair-408-551-2150

      2013/12/12 at 1:20 am

  68. Álvaro Bilbao

    Apple ID (If you can provide): alvarobilbao
    MacBook Model : MacBook Pro (15-inch, Early 2011)
    Serial Number (If you can provide): C2QFV2ZZDF8V.
    Country or Region: Spain
    Details:
    I purchased this computer in late July 2011, the team worked perfectly until late September of this year 2013 (after little more than two years of life), I was watching a movie and the device suddenly blocked with a black screen.
    After making all the necessary tests, I called the technical support service of Apple and take it to an Apple Store (kindly check the reports) for diagnosis, they confirmed that it is a failure of the GPU and I have to replace the logic board.

    2013/10/23 at 7:29 pm

    • Jesse Järvi

      Apple’s logs about you:

      Componente: V?deo/sonido del sistemaProblema: Sin v?deoProblema: Al arrancar el sistema operativo la pantalla se queda gris.Pasos para reproducirlo: Se ha probado a arrancar varios sistemas y en todos los casos pasa igual incluso con el diagn?stico de disco duro. Tambi?n han aparecido distorsiones gr?ficas en la pantalla en forma de l?neas de colores.Resoluci?n propuesta: Reemplazar la placa l?gico. Fallo de la GPU.Aspecto externo: Ara?azos del uso habitual, alg?n golpe parte inferior que ha hundido el aluminio. Descentrada la pantalla bisagra negra ligeramente rota.Da?os l?quidos conocidos: NoComprobaci?n necesaria: NoPlazo de entrega estimado: Te llamaremos en 3 o 5 d?asVersi?n de Mac OS: 10.8.4Tama?o del disco duro: 750 GBVelocidad de HD: 7200 RPMTama?o de memoria: 4 GBVelocidad del procesador: 2.0 GHzC?digo EEE de MLB: DMNRTarjeta gr?fica: AMD Radeon HD 6490MVersi?n de iLife: n/aEmpleado 1343234327-R397/Apple Store Xanad?-914 817 600Componente: V?deo/sonido del sistemaProblema: Sin v?deoProblema: Al arrancar el sistema operativo la pantalla se queda gris.Pasos para reproducirlo: Se ha probado a arrancar varios sistemas y en todos los casos pasa igual incluso con el diagn?stico de disco duro. Tambi?n han aparecido distorsiones gr?ficas en la pantalla en forma de l?neas de colResoluci?n propuesta: Reemplazar la placa l?gico. Fallo de la GPU.Aspecto externo: Ara?azos del uso habitual, alg?n golpe parte inferior que ha hundido el aluminio. Descentrada la pantalla bisagra negra ligeramente rota.Da?os l?quidos conocidos: NoComprobaci?n necesaria: NoPlazo de entrega estimado: Te llamaremos en 3 o 5 d?asVersi?n de Mac OS: 10.8.4Tama?o del disco duro: 750 GBVelocidad de HD: 7200 RPMTama?o de memoria: 4 GBVelocidad del procesador: 2.0 GHzC?digo EEE de MLB: DMNRTarjeta gr?fica: AMD Radeon HD 6490MVersi?n de iLife: n/a Empleado 1343234327-R397/Apple Store Xanad?-914 817 600

      2013/12/12 at 1:34 am

  69. Josep M Montero

    Apple ID: jomamove@gmail.com
    Serial Number: C02F9ZG7DF8V
    MacBook Model: MacBook Pro 15-inch early 2011
    Country: Spain
    Details: I was with my Mac just checking some files and doing a little bit of cleaning when suddenly my screen becomes blue with stripes. I freaked out when I could not restart my Mac with any of my operative systems. I went to the Genius Bar of La Maquinista, they told that I have to change my logic board because It was broken. I asked why it happened and they told me that they don’t know why but it will cost me 496 euros. They fixed it and after 2 days it was broken again so they changed it that logic board for another one. This time they were like 10 days to fix my Mac. When I went to take it and 2 days later it was broken again. I was very angry with them because I thaught that they were laughing on me… Now I got it fixed but It becames very very hot and it doesn’t work properly so I feel that they have stole me 500 euros because I don’t have my Mac fixed.

    2013/10/24 at 4:03 am

  70. Jon

    I have just received a call from an Apple Genius service dude and my early 2011 17″ Mac book pro has a defective logic board. A replacement Logic board and memory is $980 (Australian) Luckily for me I got the extended Apple Care! For this issue to occur on a machine that is not that old is unacceptable and really poor form, not what I have come to expect from Apple

    I am a graphic designer and have always used Apple machines as they are superior in performance/user interface for my needs, however I have also had issues with my late 2012 imac (also under Apple care) which had defective memory that was replaced by Apple.

    I dont like to hate on Apple but charging a premium for machines that have not been properly tested/constructed/whatever is not good enough. Is Apple now in the grasp of cost cutting accounts? I will continue to use Apple machines but I will never buy a machine from them without paying the extra for extended warranty because I can no longer trust the workmanship. Which is sad.

    2013/10/24 at 7:57 am

  71. jay

    I just wanted to add that I always bought Apple products FOR ONE SIMPLE REASON – knowing that Apple has my back. They always replaced something without any hassles, were quick to attend to my problems, and that made the $2500 laptop worth it.

    But ever since they kept denying my request for acknowledge this issue – I am disheartened. Because as student, I gave up on 2years+ of partying and traveling to buy this 17′ laptop, and it has gone down the drain.

    2013/10/24 at 8:02 pm

  72. Phil

    Apple ID: phil.starkovich@gmail.com
    Serial Number: C02GN0CKDV7N
    MacBook Model: MacBook Pro 15-inch later 2011

    After 23 months, horizontal lines and then constant crashes. Sometimes boots to black screen. After disabling video card, I can boot – sometimes it works but I can’t use external monitor. Brought it in to Apple store and they said $310 to fix. Two days later I get bill for $610. HUH? Fuck you Apple. As a .Net developer, I run Windows 7 but bought a Mac because of it’s RELIABILITY. So much for that. I will NEVER buy an over-priced Mac computer again unless they do something to help the thousands of people with this issue.

    2013/10/26 at 12:32 am

  73. bryan brodie

    system: Mac Book Pro 2011 15”
    purchase: April 20, 2011
    SN: C02F5S4JDF8X
    System will no longer boot. Has always had problems with slowness, freezing up, screen distortion ,fan running / hot. Have reinstalled system as directed by Apple Genius Bar (clean) without positive results. Failed logic board per Apple. They won’t fix it for free. Lots of hoop jumping to no effect. Mavericks seems to have made it worse. VERY FRUSTRATING. CLASS ACTION LAWSUIT?

    2013/11/02 at 2:18 pm

  74. Marcelo

    MacBook Model: Macbook Pro 8,2 early 2011 2.2 GHz Intel Core i7
    Serial Number: C02FC9X4DF8X
    Purchase Date: Purchased in the US in March 2011
    Country or Region: Ecuador, South America
    Details:
    Everything started to fail in july this year, right now I’m working with the intel 3000HD, but I can’t open apps that require the Dedicated GPU.

    2013/11/03 at 4:58 am

  75. Vladimir

    MacBook Model early 2011 15″ A1286
    Country or Region: Russia
    Details: black screen while connected to thunderbolt display, disabling AMD GPU helped but temporary.
    Now it hangs at the boot

    2013/11/03 at 5:57 pm

  76. Roberto Varas

    Apple ID (If you can provide): contactoelconejorojo@gmail.com
    MacBook Model [ mc721CI /A (May | 15”,
    Serial Number (If you can provide): C02F9ZV3DF8C
    Country or Region: Chile, Latinoamerica
    Details:In This moment the computer is hang.
    The screen started to distort and and then went to blue, another opportunity is distorted black screen with the computer hangs. I send a technical service authorized in Chile and I confirmed the video card failure of factory default associated with the video card dedidcada (Radeo 6490M), Up to this day I can not use my mac that cost me over 2000 dollars, as it hangs after starting the video card Reconco damaged and hangs with blue screen. the computer has not received any blow and the failure occurred while using video editing programs.

    2013/11/05 at 2:20 am

  77. Lance Daish

    MacBook Model Early 2011 macbook pro 17″
    Serial Number C02FJ1P7DF92
    Country or Region: England
    Details: Checkered screen, freeze and 3 bleeps

    2013/11/05 at 7:13 am

  78. Noltari

    Apple ID: noltari@gmail.com
    MacBook Model: Early 2011 17”
    Serial Number: C02FC1Z6DMGH
    Case Number: R105884247 & R106702423
    Country or Region: Spain
    Details: Macbook Pro GPU died on 14-17 October 2013 for a first time. I took it to an Apple Store and got my logic board replaced for 500€. After 10 hours of using my “repaired” mac, the GPU died again, and it’s currently being repaired for a second time on the Apple Store.

    2013/11/07 at 5:39 pm

  79. LeVeLi

    Apple ID (If you can provide):
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: Early-2011 / 15″ / 2.2 i7 / 6750M
    Serial Number (If you can provide):
    Case Number (If you can provide):
    Country or Region: Bought in Miami, malfunctioned in Venezuela
    Details: It started hanging up when playing games a few times in early 2013 and I attributed it to the games rather than my GPU being faulty, but after installing Mavericks, everything went to Hell. The moment the GPU is activated it starts glitching. split screen, banding, blue lines, and if the computer is left for a few minutes in a white/blue screen hanged state, it beeps 3 times. I took a couple of videos with my iPhone to illustrate the problem to Apple technicians:

    http://vimeo.com/77698110

    http://vimeo.com/77697733

    2013/11/07 at 9:50 pm

  80. Lin yanru

    Apple ID : lianjun@me.com
    MacBook Model : 2011 Early | 15”
    Serial Number : C02FV0QPDF91
    Case Number :
    Country or Region: Taiwan tainan

    2013/11/08 at 1:00 am

  81. Monnet Philippe

    MacBook Model : 2011 Early | 15”
    Serial Number : C2QHD036DRJC
    Case Number :
    Country or Region: France
    Depuis l’achat le 30/03/2012 du Mac Book Pro j’ai eu 3 pannes de cartes vidéo !!! la 1ère en févr2013, 2ème en Mai 2013, et 3ème en oct 2013 !!! il y a vraiment un problème !

    2013/11/09 at 5:36 am

  82. Émilie

    MacBook Pro 17″ : early 2011, avec Bootcamp
    Serial number: C02FCAAJDF92
    Country or Region: Canada
    Détails : Écran divisé en deux, lignes horizontales, écran avec lignes verticales bleues. J’ai procédé à un formatage en règle, mais aucun problème résolu… Je suis en attente sur la ligne présentement avec Apple, depuis 30 minutes. J’ai hâte de voir le résultat… Il semble que le problème se généralise et survient à beaucoup trop de gens en même temps!

    2013/11/12 at 12:23 am

  83. kiss lee

    Apple ID : kisslee39@hotmail.com
    MacBook Model : 2011 Early | 15”
    Serial Number : C02FG41JDF8X
    Case Number :
    Country or Region: Taiwan Taoyuan

    2013/11/12 at 8:40 pm

  84. xfqian

    Apple ID : xiaofeng.qian
    MacBook Model : 2011 Late 15″
    Serial Number (If you can provide): C02GW066DV7N
    Case Number (If you can provide):
    Country or Region: China
    Details:

    2013/11/14 at 9:24 am

  85. ferrero

    MacBook Model Early 2011 15″
    Serial Number: C02F87D7DF8V
    Country or Region: Spain
    Details: Two days ago the MacBook Pro died. I can’t boot (grey screen) unless I remove all AMD*.kext from /System/Library/Extensions. Now I don’t have OpenGL enabled and can’t open any application that require it. I get the following message in the log:

    WindowServer[110]: update_gl_acceleration: device (0x7f9238f27800) is unsuitable for gl – disabling OpenGL

    I have to work with image distortion and screen blurring.

    2013/11/16 at 4:08 am

  86. fred

    Same problem with my mbp

    2013/11/16 at 8:33 am

  87. Daniel

    Count me in with the same problem (graphic glitches, etc). Estimate to replace the LB: 600€. Sincerely hope that Apple does right by its loyal customers and extends the warranty to at least 4 years for this particular issue.

    2013/11/16 at 8:06 pm

  88. Bogdan

    MacBook Pro Late 2011 15″

    I have problems with it from a past week. Most curious for me is that I am using it almost two years, without any problem.

    As I think – the problem is because of defect in video chip(6750m).

    Details:

    Sometimes system goes completely irresponsive with lots of messages in system log, like
    kernel[0]: GPU hang:
    kernel[0]: Trying restart GPU …
    kernel[0]: GPU Hang State = 0×00000000

    Also, I have troubles at boot – I see horizontal distortion of apple logo and progress indicator, after that I have gray screen on which loading stops(once I waited near 20minutes – nothing happened, only notebook get really hot)… For now the only way to boot into OS is to reboot it right on grey screen – sometimes after it, OS boots without any graphic glitches.

    2013/11/18 at 7:00 am

    • Bogdan

      My notebook was repaired recently – the issue was in GPU chip.

      I went to one of local service centers(as I know, this one is not authorized by apple), and they replaced my graphic chip, and gave me 3 month warranty. It cost me $250.

      Do not know why, but graphical chip was defective:
      it could not be overheated by extreme load(I have no games, or complex graphics on it).
      it could not be broken mechanically(notebook was never fell or something).
      there was no other possible violations of the rules of operation
      So, I think fault was because of issue in Apple quality assurance.

      If you are from Kyiv, I can recommend this service – company name is MacNit.

      2013/11/28 at 9:03 am

      • Endorphinity

        Hi Bogdan.
        How is it going with your replacement chip? Still safe and sound? Mine MBP has failed last week, so I am now exploring options. Does MacNit provide any kind of warranty?

        2014/02/12 at 3:51 pm

  89. Kaspar128

    Same problem here,
    MacBook-pro 15″, early 2011, (8,2) with AMD Radeon HD 6750M
    Bought it online in The Netherlands

    3 weeks ago blue lines/distorion followed by a crash.
    The machine is 2,5 years old.
    Apple offers a logicboard -replacement for 496 euro’s. Which I refuse to pay.

    I work as a freelancer and with a family to support I find the amount of money apple charges people for a fault that is their own, really unnaceptable.

    I can disable the ATI/AMD-driver by replacing it. The system doesn’t crash now but being forced to get my assigments done with blue distorted screen is torture.
    I bought this machine to get my work done, but apple is really letting me down by all this.

    2013/11/18 at 7:56 pm

  90. Ethan Crowley

    Macbook Pro 8.2
    2.2 i7, 500gb, 16gb of ram
    AMD Radeon HD 6750M

    Started getting blue screens, black screens, and freezes one week ago. Was able to function for one week using gfxcard, but now the Macbook will not boot at all, not even in Safe or Single User mode.

    The computer is only a year and 4 months old. 4 months out of warranty, and a $1400 computer is a paperweight. This is unacceptable.

    I’ve been a fan of Apple for 20 years. I stood by them in the dark Gil Amelio days, when Apple stock hit a low in the single digits. The last two (2) Apple laptops that I’ve puchased have failed with 4 months of the warranty expiration. (the last being a 2005 iBook– anyone remember how many of those failed? Lots!)

    I’ve always been willing to pay a premium for Apple products, knowing that the quality and support are worth it. In the past, I’ve had a Mac last 5-6 years, more than justifying the higher price-point.

    I’m beginning to rethink my loyalty, though. Two laptops, to failures, and nothing from Apple. Thousands of my dollars for computers that don’t last. I’m trying to decide whether I will ever by another Macbook again.

    Apple, you’re screwing your loyal customers. You have $145 Billion dollars, cash, in the bank. You can take care of your customers better than this, and acknowledge when there is a manufacturers defect. If you do, then we will reward you with continued loyalty, and buy more Apple products.

    2013/11/21 at 12:01 pm

  91. phil

    Apple ID : -
    MacBook Model : 2011 Early | 15”
    Serial Number : C02G420SDRJL
    Case Number : R108181560
    Country or Region: Canada

    2013/11/22 at 10:20 am

  92. Ethan Crowley

    Everyone who is one twitter should send a tweet to Apple CEO Tim Cook (@tim_cook) and to Apple Vice President Phil Schiller (@pschiller).

    Twitter is very public venue, and it will be harder for Apple to ignore this very real problem.

    2013/11/23 at 7:33 am

  93. David Nazar

    Same problem here.
    Macbook Pro 2011 Early 15″
    Serial Number : C02F8BSXDF8V
    Country or Region: France

    Unable to boot again ….

    2013/11/23 at 8:14 am

  94. Laurent Montagne

    Apple ID (si possible): laurent.ohl (at) free.fr
    MacBook Model [Année (Early, Mid, Late? | 13”,15”,17”?]: 2011, Early, 15″? N° MODEL : A1286
    Numéro de série (si possible): C02FC9U0DF8Y
    Suivi depanne (si déposé pour réparation): BUG écran, écran gris, écran trait bleu, reboot impossible…
    Pays
Details: FRANCE

    2013/11/23 at 11:57 pm

  95. hashem ahmadi

    Same problem here

    A poor student from iran. I’m struggling with this problem for about three months and I did everything possible to have this fucking problem solved. Please do sth apple. I really can’t afford to pay $400 for a fucking logic board.

    2013/11/25 at 2:46 am

  96. John Jennings

    Exactly the same problem here.
    Macbook Pro 2011 Early 15″
    Serial Number : C02FX3HUDF8Y
    Country or Region: Ireland

    2013/11/25 at 6:33 am

  97. giantJELLYFISH

    Exactly the same problem here.
    Macbook Pro 2011 Early 17″
    Serial Number : C02FG2U4DF93
    Country or Region: Israel

    I don’t think Apple is ‘fessing up to the problem here.

    2013/11/26 at 8:59 pm

  98. Luke Marsden

    Apple ID (If you can provide): luke_a_marsden@hotmail.com
    MacBook Model: Early 2011 17″
    Country or Region: Australia
    Details: Purchased June 2011, problem started September 2013. Was operating as normal, opened Chrome to browse online, and vertical distortion, horizontal scanlines appeared, trackpad pointer stopped being responsive. Problem became progressively worse, and within a day or two could get nothing but a blue screen when turning computer on. I took it to an Apple store and was quoted over $600 to replace the logic board because the GPU had failed. I’m not claiming any especial loyalty to Apple, and don’t expect them to cherish me as a beloved old friend, but I do like their computer products and operating system, and was happy to pay the money for it. You certainly don’t expect such an expensive machine to have a habit of breaking down two years after you bought it. Very disappointed and irritated.

    2013/11/27 at 11:23 am

  99. Razzi

    MacBook Model : MacBook Pro (early 2011) 15 inch
    Serial Number : C17F911TDF8V
    Country or Region: France
    Details:
    - At first : some freezes (restart required)
    - Then : blue lined freezes and sometimes black screens
    - Unable to restart : only a grey screen after the apple or sometimes a blue lined screen
    - No way to restart even after : resetting SMC, PRAM, apple hardware test, etc …
    - The only solution was to launch an internet recovery (do not hesitate to launch it 10 or 20 times …) and to restore with a Time Machine backup
    - Now I’m using gfxCardStatus (Do it yourself when Apple don’t) for a week on integrated card mode and it seems to work (even if on the first installation, my macbook froze again). Nevertheless, as a restart may switch to the corrupted card, I prefer let my mac open.
    - So it’s like I have a 15 years old macbook, great…

    2013/11/28 at 5:40 pm

  100. Kuan Chen

    MacBook Model : macbook pro 15 2011 early
    Country or Region: Taiwan
    Details:
    This is my macbook pro died of the GPU problem second times in two months .
    It is a really awful experience. I paid 18000 NTD for this.
    But the most horrible disaster is all my works interrupted.
    I feel disillusioned with apple’s product & service.

    2013/11/29 at 8:22 am

  101. Owen Jeremiah

    Apple ID: fowlplay77@gmail.com
    MacBook Model: 2011 (Early) 15″ 2GHz Core i7
    Serial Number: C02FDG88DF8V
    Case Number (If you can provide): N/A
    Country or Region: Indonesia
    Details:

    Bought the MBP on mid of 2011. Start having the problem earlier this week, the screen shift to the right, and the right part shown on the left. Rebooting seems to restore everything to normal, until suddenly it will do the same thing again (was opening Adobe InDesign when the problem started.)

    Yesterday the problem got worse when it won’t show the login window at all. Thought the problem was with the faulty OS install. Bought a new hard drive to be installed with vanilla Mavericks installation. Was working until yesterday evening. Thought everything solved, close lid to sleep.

    Opening the lid today (Nov 29), just showing black screen with the power light blinking, perpetually in sleep mode. Had to reboot using the power button, now it won’t get past the grey screen after apple logo. Tried booting from single user mode which got me somewhere earlier, with no such luck now. Googling about MBP Early 2011 problem with GPU got me here.

    Will Apple deal with this significant problem that happened all over the world? Can we file a worldwide class suit on Apple?

    2013/11/29 at 2:53 pm

  102. inuckchuck

    Anyone interested in discussing/leading legal recourse/action in the USA or Canada, please contact mbp2011@qualityservice.com

    2013/11/30 at 7:23 am

  103. zhsoft88

    Apple ID: zhsoft88@gmail.com
    MacBook Model Early 2011 15”
    Serial Number C02G5L73DRJC
    Country or Region: CN
    Details: same problem.
    用了两年多,没料到也中招了(上周出问题了,花屏,不得不重启N次)。
    Apple得重视这个问题啊。

    2013/11/30 at 11:07 am

  104. Razzimac

    Hi,

    Someone has created a Facebook page : https://www.facebook.com/MBPDiscretegraphics

    It could be great to join in order to count how many we are.

    2013/11/30 at 5:19 pm

  105. dexter.O

    Apple ID (If you can provide): kkhaike@gmail.com
    MacBook Model : MacBook Pro (15-inch, Early 2011)
    Serial Number (If you can provide): C02GK4SQDRJC
    Case Number (If you can provide):
    Country or Region: China
    Details: Have screen glitches (screen blurring, freeze and shift)

    2013/12/02 at 1:41 am

  106. Olivier COLLIER

    Apple ID (If you can provide): bilou.rock free.fr
    MacBook Model : MacBook Pro 2.2Ghz (15-inch, Early 2011) – HD + Anti Glare
    Serial Number (If you can provide): C02GQ3B5DV7N
    Case Number (If you can provide): -
    Country or Region: France

    2013/12/02 at 2:31 pm

  107. Diego Llarrull

    Apple ID: minombreesdiego@gmail.com
    MacBook Model: Early 2011 MacBook Pro 15” i7, ATI 6750m
    Serial Number: C02F944YDF8X
    Case Number: N/A
    Country or Region: Argentina
    Details:

    1) The audio jack got loose. I have bought a $2000USD computer that has a 3.5” jack that was worse than the one you can find in a $20USD radio. There was no way to get a cable to stay inside the jack, the minor movement lifted it off from the jack. Really useful in rehearsals (we used the Mac to trigger Reason loops). Not to mention the stage. This is, actually, old news: http://www.youtube.com/watch?v=_W0rhmzMgBo. (more than 60,000 views!).

    2) The memory card slot stopped working. Again, something that flawlessly works in most $20USD adapters you can buy in any tech store. Since then, I had to carry my external SD card slot everywhere. Not the worst problem in the world, but indeed an annoying one. This is, again, old news: http://www.youtube.com/watch?v=nbc0l-t3f1Q (almost 130,000 views!!).

    3) Random glitches. The first thing I did after buying the laptop, was to update it with a hybrid Seagate Momentus XT 500GB disc. I had used my first MBP with that disk with excellent results, hence I didn’t hesitate to buy a second one. To my surprise, every 8 or 10 hours, the Spinning Beach Ball of Dead would appear, and I was eager to blame the disc for that, since I could still perform tasks that did not require disk access. But later on, I discovered that it was the first symptom of something way, way worse.

    4) The infamos ATI issue: things started as infrequent hangs and/or distorted video, until I lost ability to boot the computer (grey screen, blue screen, same as most people in the forum). I ended up with an useless Mac that won’t even boot.

    Video proof: http://www.youtube.com/watch?v=ihoYFWq2LpE

    2013/12/03 at 10:46 am

  108. muhammad fajri romdhoni

    Apple Id : derrie81
    MacBook Model : early 2011 macbook pro early 2011 2.0 ghz AMD radeon 6450M
    part no : MC7212 A/A
    Serial Number : C02FQ3EYDF8V
    Case Number : N/A
    Country or Region: Indonesia
    Details: i have the same issue. my mac had just died without anny warnings. indication first with a glicht and split view on monitor and macbook pro startet to freeze. this happened for less then 7 times and after a hard reset and reeboot, the screen went blue with stripes

    after that my mac hasn’t been able to reboot and freezes on startup. really frustating for a $2000 machine

    2013/12/03 at 9:20 pm

  109. Miguel

    Hi, same problem with a MBP 15” (early 2011). I want to create a form to collect all our dates of apple clients (ID, mac model, Serial, official invoice number -of repair-, etc…) and send a collective complaint to Irland. We have to get Apple to recognize their mistakes.

    Luck!

    2013/12/04 at 2:14 am

  110. CJ

    Hey Guys,

    quite a positive story here!

    I walked into the same problem as most people here about a month ago. For a week, my two-and-a-half year old early 2011 MacBook Pro showed problems with its display. After a week of that, it failed to boot completely.

    Fearing the worst, I brought it into the reseller where I bought it ( A german/Dutch reseller called “Media Markt”). They took it in, warned me it needed to be send to Apple, and that they would contact me if there would be costs involved. They also warned me that it could take up to 6 weeks.

    Picture my surprise when I received a text message this week, after only 9 days, stating that my Macbook was ready to pick up! I went over to the store, and found out that the logic board had been replaced, free of charge!

    Not so bad for a 2,5 year old machine, and not even with extended apple care!

    …..maybe a sign of an upcoming recall? Lets hope so for all you people who aren’t so lucky as I am……..

    2013/12/04 at 4:50 am

  111. Lucas Reynolds

    MacBook Pro early 2011 i7
    SN: C02F92F0DF8Y
    Failure to boot/ Displays blue screen with black vertical lines. The logic board already had to be replaced once shortly after I purchased the computer and now my computer is just outside of warranty.

    2013/12/04 at 7:11 pm

  112. Sheep Lee

    Apple ID : 100009168@qq.com
    MacBook Model: Late 2011, 15″ Macbook pro (MD322)
    Serial Number (If you can provide):
    Case Number (If you can provide):
    Country or Region: China
    Details:
    Same description as the others: Stripes or blank screen (gray, black).

    2013/12/05 at 9:56 am

  113. AeRider

    Apple ID :Aeneverinlove@hotmail.com
    MacBook late 2011 15.4-inch
    Serial Number : C02GV2MTDV7M
    Country or Region: Thailand
    Unable to boot, GPU AMD redeon HD 6770m Issue

    2013/12/06 at 1:27 am

  114. Zboubidoo

    MacBook Model: Late 2011, 15″ Macbook pro
    Graphic card: AMD Radeon HD 6770M
    Serial Number: C02HD522DV7M
    Country or Region: France
    Details: Colored stripes when trying to do any graphic work with the computer (Adobe Suite, Blender…), or when opening Mail for mac. I bought the machine in early 2012, therefore it’s not even two years old yet.

    2013/12/06 at 12:03 pm

  115. pavlvs

    MacBook Model: Late 2011, 17″ Macbook pro
    Graphic card: AMD Radeon HD 6770M
    Serial Number: C02H8019DV11
    Country or Region: Bahamas
    Details: I bought the machine in early 2012. Same description as the others: Stripes or blank screen (gray, black)

    Some links of interest:

    http://www.geek.com/apple/macbook-pro-2011-owners-experiencing-hard-freeze-problem-1330689/

    http://appleinsider.com/articles/13/10/14/apples-2011-macbook-pro-lineup-suffering-from-sporadic-gpu-failures

    http://www.mactrast.com/2011/03/more-problems-emerge-for-2011-macbook-pros/

    One suggestion: This page could use Facebook, Google+ and Twitter buttons and to make it easier to spread the word about the problem.

    2013/12/07 at 3:57 pm

  116. tmaynard

    Same problems with my early 2011 MacBook Pro. Spent $500 in August 2013 ( only 18 months old MVP) to fix the logic board. Today had the same problem. My mbp is useless to me. How do we get Apple’s attention to this quality issue. Do we need to suite them? I’m willing to suite them!!

    2013/12/08 at 6:52 am

    • Emiliano Colon

      Sue* and yes I think we should. If anyone here knows a lawyer we should work together for a class action lawsuit.

      2013/12/08 at 11:43 am

  117. akin

    Apple ID (If you can provide):hengxin196@gmail.com
    MacBook Model [MODEL YEAR ( Mid | 15”]:
    Serial Number (If you can provide):C02G3D37DF8V
    Case Number (If you can provide):
    Country or Region:Beijing
    Details:the same problem

    2013/12/08 at 12:36 pm

  118. Faisal

    Same problem:
    Model: Early 2011 MBP – 2.3GHz i7
    Serial: C02FJ5LRDF91
    GPU: AMD Radeon 6750M

    2013/12/10 at 9:29 am

  119. Tomasi guillaume

    Model: MBP 15inch early 2011
    Serial: C02GJ3DUDRJM
    GPU : intel 3000 and Amd radeon 6750m
    Same problem

    After updating mountain lion, I see a lot of glitch and vertical bars on my screen. Impossible to reboot.

    Installed gfxcardstatus to win time but problem came back.
    Now waiting for a call from apple tech to get an estimation about the price.
    Fill a feedback form for this model

    2013/12/11 at 9:23 pm

  120. Gregor Wimmer

    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: 2011 Early 17″
    Serial Number (If you can provide): C2QFQ2W9DF92
    Case Number (If you can provide): 534182181
    Country or Region: Austria / Europe
    Details:

    Since updating from Mountain Lion to Mavericks I do have problems with my MacBook Pro 17″ early 2011 (2,2 GHz, i7, 8GB).

    Suddenly I had horizontal stripes on my display and everything was completely blured.
    Then the display “moved” to the right, means that the cursor went out of the display on the right side and came in again on the left.

    After restarting everything was fine for a very short timespan.

    This error returns everytime the MacBook switches from the “small” chip (Intel HD 3000 Graphics) to the “big” chip (AMD Radeon HD 6750M). E.g. in PhotoShop or InDesign.

    My work-around is:
    1. setting gfxCardStatus on “i”
    2. System preferences / Save Energy / longer lasting Battery.

    But this can not be the solution.

    So I also tried – but it did not help in the end:
    1. deleting Parameter-RAM
    2. starting in Safe-Mode, repairing the accessrights
    3. SMC Reset (shift+ctrl+alt+power)

    Apple Customer Service was not able to help me further, I had 2 phonecalls in the meantime.
    An AASP told me to change the whole Logic Board. This would cost EUR 700.-

    Any idea if Apple provides a settlement on an ex-gratia basis?

    The guarantee expired only 2 month before the problems started and I do not hope this is planned obsolescence. That would be sad.

    2013/12/11 at 11:16 pm

  121. Jesse Järvi

    Apple ID (If you can provide): jesse.jarvi@gmail.com
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: Early 2011 15″
    Serial Number (If you can provide): C02FFMY0DF8V
    Case Number (If you can provide): n/a
    Country or Region: Spain
    Details: Same story. Btw, I love the logo of this site :D

    2013/12/12 at 1:13 am

  122. Olando McCall

    Apple ID : odarellmc@yahoo.com
    MacBook Model early 2011 2.2ghz 17″
    Serial Number: C02FQ0C5DF93
    Case Number : NOT SURE
    Country or Region: USA
    Details: I’m having the exact same problems as everyone else. screen freezing, spit screen, distortion,

    2013/12/12 at 1:22 am

  123. Scott

    MacBook Model : 2011 15″ Macbook Pro
    Serial Number:C02FW1XZDF91
    Case Number (If you can provide):
    Country: USA
    Details: I have the same problem and nobody here is surprised. Apple doesn’t care about us.

    2013/12/12 at 4:47 pm

  124. brankwan

    MacBook Model : Late 2011 15″ Macbook Pro AMD Radeon HD 6770M
    Serial Number: C02GM656DV7P
    Case Number (If you can provide):
    Country: Singapore
    Details: Macbook hung after going to sleep. Rebooted into a distorted screen. Tried clearing PRAM and SMC but now the boot goes into a grey screen with fan hitting high RPM and temperature increasing. Checked the forum and found so many people having same issues. Apple should seriously look at this problem.

    2013/12/13 at 11:09 pm

  125. omego

    Apple ID:
    MacBook Model: 2.2GHz Quad core i7, 4GB RAM, AMD Radeon HD 6750M 1GB DDR5, 15″ (Model# A1286)
    Serial Number c02FGL1SDF8X
    Case Number (If you can provide):
    Country or Region: Jeddah, Saudi Arbaia
    Details:
    Freezing, video distortion, horizontal lines, and suddenly shutdown, unable to boot now and grey screen. by safemode, it turns to dark blue screen + black vertical lines.

    2013/12/15 at 9:16 pm

  126. Christoffer Sörensen

    First, thanks for the initiative to this website! I’m also upset with the product quality and the treatment from Apple.

    Apple ID: moloken at gmail . com
    MacBook Model: Early 2011, 15″
    Serial Number: C02G417PDRJL
    Case Number: n/a
    Country or Region: Bought in Denmark, located in Sweden
    Details: One day the computer turned itself off without any notice. After rebooting I got problem with gray lines over the whole screen. Later the computer just froze and then I was unable to reboot. Just gray screen of death and no booting up. I tried to boot up on a usb memory to re-install macos, but when the installer is supposed to start the gray lines (or blue lines) over the screen show up. The certified Apple technician could run a diagnostic test and the hardware seemed to be fine. But he couldn’t boot up and start a macos install. He could boot up on some kind of software that didn’t use the graphics and because of that he came to the conclusion that the logic board / graphics card is broken. The computer is approximately 2 years and 4 months old.

    2013/12/15 at 11:15 pm

  127. Francisco Parodi

    Apple ID (If you can provide): jfparodi5@yahoo.com.ar
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: 15″ A1286 i7 2.2 Ghz, late 2011
    Serial Number (If you can provide): C02GY1UNDV7L
    Case Number (If you can provide): n/a
    Country or Region: Argentina
    Details: Bought in Costa Rica in february 2012, troubles started IN THE 5TH MONTH and Apple replaced my logic board, it was in warranty. July 2013 started to have the same problems that most of the users report here, blue screen, unable to boot, freezes randomly, stripes or blank screen (gray, black). Not booting. Problem with ATI Radeon. I sent it to service and they fixed just for another 2 months and now they have told me that I have to replace the logicboard, which I won’t do after seeing that it’ll happen again very soon.
    I paid more than U$2200 for this computer, and it does not seem reasonable that in 1 and a half year I have to spend a ridiculous amount of money to get it fixed, or buy a new one.

    2013/12/17 at 4:33 pm

  128. Ben

    Apple ID: beenhero
    MacBook Model: 2011 late 15′
    Serial Number : W89081UK1AQ
    Case Number :
    Country or Region: China
    Details: MacBook Pro bought on December 2011, it started showing the issue by 12/3/2013. On 12/5/2013 it is no longer booting.

    2013/12/17 at 5:42 pm

  129. zwolu

    MacBook Model: Early 2011 MBP 15″
    Serial Number: C02F8GU7Df8V
    Country or Region: Poland
    Details: Same problem with graphic discrete AMD.

    2013/12/19 at 2:50 am

  130. Mackie

    Model: Early 2011 15″ (with high-res matte screen).
    Purchased: June 2011
    Country: Sweden

    Details: The problems started a Week ago with screen splitting, randomly distorted graphics and hang ups. Now the computer won’t sven boot. I just get a blue screen.

    2013/12/19 at 3:56 pm

  131. BTBlueSkies

    Apple ID:
    MacBook Model: MacBook Pro (17-inch, Early 2011)
    Serial Number C02FT11WDF93
    Case Number :
    Country or Region: USA
    Details: Much the same as everyone else. When using the non ATI card it works, but when using the ATI card it blue screens, screen corruption, crashes on boot, won’t boot, etc. Aggravating.

    2013/12/20 at 4:04 am

  132. Brandon

    MacBook Model : 2011 Late 15″
    Serial Number (If you can provide): C02FDM62DF8X
    Country or Region: Puerto Rico
    Details: I purchased my MBP during May 2011. About 2 or 3 weeks ago I first experienced this problem (2 years after purchase). My MBP suddenly froze and I had to hard reset it, when it came back up strange horizontal red lines appeared and it would not pass that point. I tried resetting the RAM, running the fsck -fy command but the only way I get it to boot completely is using Safe Mode. When in Safe Mode I get 6 vertical stripes of about an inch thick. I really hope Apple does something about this or they will lose another customer for good.

    2013/12/23 at 11:16 am

  133. coc

    My 2010 macbook pro 15” matte screen has a similar problem. I’ve recorded it with a video:
    http://v.youku.com/v_show/id_XNTg4MTYwMjI0.html

    The Genius tell me it’ll cost about CNY 4900(with tax, in beijing) to replace the screen. So I buy a late 2013 retina MBP instead. Hope one day they can replace the screen for free.

    2013/12/25 at 12:28 pm

  134. Yu-Hao Peng

    Apple ID: newman814
    MacBook Model: MacBook Pro 2013 Early 15″
    Serial Number (If you can provide): C02FFKTFDF8X
    Case Number (If you can provide): R101264855
    Country or Region: USA
    Details: I have the same problem with you guys. I paid $330 USD for replacing logic board.

    2013/12/26 at 2:18 am

  135. John Liu

    Apple ID :johnliu33@gmail.com
    MacBook Model :2011 Late 15″
    Serial Number :C02FFMN3DF8V
    Case Number 549421012:
    Country or Region:Taiwan
    Details:
    Can’t boot, white screen.
    I have paid about USD 600 to fix the logic board and broken and continuously replaced it within one month for 3 times and can’t be fixed. My machine is Now still in the Apple retailer store and waiting for it’s 4th logic board.
    Call the service phone and complained everything.
    Sign:( What can I say.

    2013/12/27 at 11:25 pm

  136. zwolu

    I think Apple will wait until the end of the guarantee of a majority of defective computers and then open exchange program for the few, to limit their losses. Alternatively, they will not do anything, hoping that we will buy additional products.

    2013/12/29 at 6:20 pm

  137. Michael

    Apple ID: reiche dot michael at gmail dot com
    MacBook Model: Macbook Pro 2011 early 17″
    Serial Number: C02FG1T5DF93
    Case Number (If you can provide):
    Country or Region: Denmark
    Details:

    Froze while in use, and could not boot after this. Either stuck at gray screen, blue or blue pinstriped, when trying rescue mode.

    Tried PRAM reset with no change.

    Then booted with CMD+S and moved the ATI* + AMD* drivers, and could now start the MBP. But it is very slow, some drawing functions looks like software rendering.

    The app gfxCardStatus reports use of automatic shifting, and it will not shift to integrated only due to reported use of external display, which I do not have.

    Mail and calender seem to enter a endless loop of screen updates, and Safari also has troubles, but can be cured by (slowly) moving some other window on top of them.

    Furthermore I can not adjust screen brightness, the MBP can not enter sleep mode.

    Updated to the latest version of Mavericks (10.9.1), it did not change a thing, and did not cleanup on relocation of the driver files.

    This is my first Mac, and so far it’s going to be the last, as +4100 EUR simply is way too much for a computer that only lasts 2.5 years.

    2013/12/29 at 6:49 pm

  138. Neal

    Apple ID : jiachao91@hotmail.com
    MacBook Model [MacBook Pro (15-inch, Early 2011)
    2.2 I-7 CPU
    AMD Radeon HD 6750M 1GB
    Serial Number: C02HD28LDV7M
    Case Number .
    Purchased in JBHIFI in World Square, Sydney AUSTRALIA.
    Details: Described just like other users. I was possible to run safe boot but now the macbook is dead. When I boot now there is only a blue screen.

    2013/12/31 at 7:52 pm

  139. Darwin Perkins

    MBP 15″ Late 2011
    Processor 2.2 Ghz intel core i7
    Memory 16Gb 1333 Mhz DDR3
    Graphics: intel HD Graphics 3000 512 MB
    Serial #: C02GF6VUDV7L
    Software: OS X 10.9.1 (13842)

    This problem didn’t appear until I installed Mavericks.
    Now it shuts down my machine 3-4 times a day. Blue screen, blue screen with lines, split screen, black screen, grey screen halt on boot…

    Does anyone know of a class action suit that we can join?

    2014/01/01 at 9:48 am

  140. giantJELLYFISH

    I took my MBP 17″ to a local repair person here in Tel Aviv, Israel.

    It cost 1900 shekels (about $530), I could not wait any longer, the laptop was tanking almost every day on graphics switching and I couldn’t resurrect it for over an hour or two at a time.

    The local Apple franchisee in Tel Aviv (idigital.co.il) claimed to have no knowledge of the problem (the same as the Apple genius who I saw when I was in the USA) and proposed a charge of approximately $500 for “lab-testing” before finding any possible fix.

    I’d love to jump on a class-action for this.

    2014/01/01 at 10:44 pm

    • Jo Sepi

      Same! Class action seems to be the way to get attention to this matter. Can we somehow get the “Genius” label to me something more appropriate. They do not seem to be all that “Genius-y” to me. More like “mindless-puppet-automaton”. What a racket Apple has going here eh?

      2014/01/08 at 11:59 pm

  141. DavidWu

    The same problem:

    MacBook Pro (15-inch, Early 2011)
    SN: C02FDAG7DF8X

    My MB Pro 2011 i7 15″ with the 6750 chip also failed, I bought in Hong Kong in 2011. It can’t even boot now! The genius told me the only way is to replace a mainboard, but it is very expensive (>$700)…

    Anybody tell me how to fix it? I have report this prolem to Apple, the issue number is 553495165, I hope Apple can recall these mbps… the executives of Apple will see these websites yet?

    2014/01/03 at 9:40 pm

  142. graffydesign

    Apple ID: office@gjfilm.co.uk
    MacBook Model : 2011 Late 15″
    Serial Number: C02GHN8FDV7L
    Case Number (If you can provide):
    Country or Region: UK / Europe
    Details:
    My macbook pro died of the GPU problem second times in one months .
    Of course out of warranty :(
    I paid £500 for the repair first time. Got 12 month warranty on the motherboard. :) The machine is in the service place again .

    2014/01/04 at 3:21 am

  143. zit

    Apple ID (If you can provide):richard_tilley
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]:MacBook Pro 2011 Early 17″
    Serial Number (If you can provide):C02FM0N7DMGH
    Case Number (If you can provide):
    Country or Region:USA
    Details:BuildToOrder
    Model Identifier: MacBookPro8,3
    Processor Name: Intel Core i7
    Processor Speed: 2.3 GHz
    Memory: 16 GB
    Does not boot to login screen.
    Will boot single user

    2014/01/04 at 12:36 pm

  144. Kurt Munroe

    I have a MacBook Pro
    15-Inch Early 2011
    Processor 2 GHz Intel Core i7
    Memory 4 GB 1333 MHz DDR3
    Graphics Intel HD Graphics 3000 384MB
    Mac OS X Lion 10.7.5 (11G63)

    I plugged my camera into the USB port and got a message that the USB ports were shut down to prevent damage. A red light would also sometimes come on inside the speaker/headphone jack. When that happens there is no sound. The other ports/outlets appear to be fine. I went to Apple and they actually had the nerve to say they never heard of the problem before and told me it would cost US$350 to repair. Does anyone have a solution?

    2014/01/04 at 3:19 pm

    • Jo Sepi

      Joe, really?! This is about corrupted video, not sound issues. You are polluting the comments that count in trying to get Apple to address this issue that prevents people from actually using their computers, not just listening to audio. Moderator, please get rid of the useless comments on this page.

      2014/01/08 at 11:52 pm

  145. Joel Webster

    Apple ID: quozman@yahoo.com
    MacBook Model [Macbook Pro, late 2011] 15″ i7, 2.4GHZ
    Serial Number: C02HD2CNDV7P
    Case Number:
    Country or Region: UK
    Details:
    Purchased brand new machine in March 2011. Although I’d noticed the odd glitch, real problems occurred in December 2013 whilst using Logic.
    The computer glitched and hung on distorted graphics. Since then I have experienced all the same problems experienced by other users. Slow boot, blue, black, grey, white, striped screen. Intermittent start up regardless of safe mode, PRAM, SMC resets etc. Haven’t been to see a ‘genius yet as I’m not convinced they deserve the same tag applied to the likes of Einstein or Tesla. And on reading the comments on this page I’m not convinced that’s the solution to this problem. It would appear it’s a hardware issue (graphics card maybe?) A ‘genius’ would not try to fix an un-fixable problem but simply apply themselves to creating a solution to the problem.
    I’ve only ever owned Mac’s and have never experienced such problems in the past. Even the dog of a mirror door G4 is still hanging in after ten years of heavy labour.
    Apple should take this issue seriously if they value the loyalty of their long term customers. I for one am considering alternatives if Apple refuse to address this obvious and widespread problem.

    2014/01/05 at 12:08 am

  146. Guillermo Basterra

    Apple ID (If you can provide): gbasterra
    MacBook Model : MacBook Pro (15-inch, Early 2011)
    Serial Number (If you can provide): C17FC1P3DF8X.
    Country or Region: Spain

    2014/01/05 at 4:25 am

  147. Vlad Gidea

    Apple ID (If you can provide): vlad IdotI gidea IatImac.com
    MacBook Model: early 2011, 15inch, 2.2ghz
    Serial Number (If you can provide): C02F888BDF8X
    Case Number (If you can provide):
    Country or Region: Denmark
    Details:

    The graphic card is failing like everyone else. Screen errors, sometimes it doesn’t want to open after shutdown, overheats.

    I changed the thermo-paste and I was very careful. I can reball it but I;m waiting for Apple to say something… I am very very pissed

    2014/01/05 at 8:42 pm

  148. C

    People, why not look and make a list of the lawyers that took action against Apple in the past and write them a nice letter explaining the situation and ask if they could do something?

    I’m not English or American and I belive that my English isn’t good enough for it but I propose the ideia.

    2014/01/06 at 1:21 am

  149. Victor Galibert

    Apple ID (If you can provide):
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: Late 2011 15”
    Serial Number (If you can provide): C02GH9L7DV7L
    Case Number (If you can provide): R111966983
    Country or Region: France
    Details: Apple took my Laptop under warranty to change the Logic Board due to the fail of the AMD GPU (even if it was out of warranty so it was already a first win). However only two days after getting it back (and a clean install of Mavericks), it crashed again. I know have 90 days warranty on the repairs so going back to the Apple Store tomorrow .

    2014/01/06 at 1:25 am

  150. José Vittone

    Apple ID (If you can provide): vittone at gmail dot com
    MacBook Model: early 2011, 15inch, 2.2ghz
    Serial Number (If you can provide):
    Case Number (If you can provide):
    Country or Region: Spain
    Details:
    I bought it in May 2011, and always has issues but I always assume that were software related (I was wrong). In July 2013, video problems appeared, the same as the pictures in this website. I went to an official support and they recommend to repair/replace the logic board, I had to pay more than 500 euros for it. After 4 months, I can’t even start the machine, I get a black screen after the gray screen is shown for a couple of seconds.

    Apple, you are not listening your users, and it’s completely your responsaility to respond. ASAP!

    2014/01/06 at 8:44 am

  151. J

    On deciding to visit the ‘genius’ bar, went online to book an appointment. This process failed twice (apparently due to no available slots). Decided to phone my local Apple store to see if I could book slot over the phone. Was told they use the same process that customers would use (booking online with Apple login info), so they couldn’t help but said Apple support could arrange a slot for me to see a ‘genius’.
    Once through to Apple support, told them machine type (MacBook pro, late 2011, bought in March 2012) etc., and explained problem (as mentioned numerous times on this page). Also asked if Apple were aware of the problems with these machines. I was told Apple were aware.
    As for booking a slot to see the ‘genius’, I was told there aren’t any in my locality and I should try to book again online at midnight with the same process that didn’t allow me to book a slot in the first place! Am I going around in circles here? So, at this point I don’t even know when I can actually take my MBP to see the Apple ‘genius’.
    Nevertheless, I will wait until the witching hour and try my luck again in the vain hope that someone @ Apple actually gives a ****!

    2014/01/06 at 8:46 pm

  152. Peter

    MacBook Model: late 2011 Mbp 15
    Serial Number (If you can provide):
    Case Number (If you can provide):
    Country or Region: Germany
    Details: same issue, blue screen, can’t get past the login screen anymore

    2014/01/08 at 9:08 am

  153. Jo Sepi

    Spam comments are not helping this issue. Moderator, please get rid of spammy comments as it makes this issue look ridiculous!

    2014/01/08 at 11:54 pm

  154. Tamas

    I had the exact same problem… Its incredible that Apple make such crappy quality computers… I bought the machine in Hong Kong, but I live in Hungary, i took it to the local official Apple service point, they told me its GPU problem (i was already aware..) and the offered a logic board replacement for 900 usd (i hungarian currency)… its ridiculous since the computer barely worth that much after 2,5 years… They should extend the warranty!! they are the biggest tech company in the world, bug margin on products, they should spend a few million on this, its their fault… I was thinking about to buy a new retina mbp but i have serious doubts now to buy such an overpriced product…. btw I took it to an unofficial service, they reballed my GPU, cleaned the motherboard and everything works fine now!! it was 200 usd…. still, apple should extend warranty and pay for everybody, most customers are not aware of their options, and official apple service know shit….

    2014/01/09 at 8:03 am

  155. liran

    Apple ID:
    MacBook Model : 15”, late 2011 mbp (2.0 i-7 processor)
    Serial Number: c02gc2l******
    Case Number: na
    Country or Region: Israel
    Details:
    Same display / stability problems like anyone else:
    - horizontal lines in display
    - blue screen on boot
    - blue screen with black horizontal lines on boot
    - screens turns completely white, machine freezes
    - sudden freezing
    - unable to boot
    - screen artifacts are visible before OS starts, even on apple diagnostics program (which runs before any OS is loaded)
    - problem also happens when windows is loaded

    What I tried so far:
    - PRAM reset
    - SMC reset
    - different OS
    - turn the macbook on with lower room temperature

    Took it to our local apple distributer (iDigital Israel), The ‘Genius’ there ran some diagnostic software which did not find any problem with my macbook (while testing, the screen was all greenish with vertical lines over it, so, they could not say that there was no problem).
    The genius offered a logic board replacement. since I knew the problem would resurface I just bought a new mac mini, without any discrete graphics chip.
    I HAD to buy the mac mini because of my work…
    Also, replacing the logic board would have cost me about 60% of a new mac mini price (already had an external screen and keyboard)

    2014/01/11 at 6:00 am

  156. aymericco

    Apple ID avinramarony@gmail.com
    MacBook Model 15″ early 2011
    Serial Number C2QG5PW9DRJC
    Case Number
    Country or Region: France
    Details: problem with GPU. Hidden default. MBP only 2 years old. Fucking expensive, Apple should care about quality instead of despising consumers!!!!

    2014/01/13 at 2:17 am

  157. Coorabin

    Apple ID (If you can provide): Coorabin@msn.com
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: MBP 15, 2009 Mac OS X (10.6.6) Early 2009
    Serial Number (If you can provide): C02FCU6GDF8V
    Case Number (If you can provide):
    Country or Region: Purchased in Hong Kong (however I reside in Shenzhen)

    Details: today is Jan 17 2014. For about three months now I my MBP screen flickers and goes to black (sometimes I can see top screen 8mm fuzy) I have to press the start button down for 4-8 secs to turn off and try restarting. From the first instance it would restart and work fine for upto a week. However now it is a daily occurance and once I have a few programs running it goes to a grey/black screen. I have tried leaving it, hoping it might correct itself, however usually it will start to emit a loud huming noise before finally quiting all together. Now it will take upto 8 restarts before it loads into the user account propper. What I mean is it always loads to where you can select the user profile. (I have two user profiles and the Guest).

    I’ve read so much about others with the same issue (and not just the 2008 model) After paying HKD 17000 + Apple care, I was expecting more in the way Apple has addressed this problem. Especially since the machine has auytomatically sent crash reports to Apple.

    If someone has located a good repair shop in Shenzhen that can replace the logic board, please email me with the details.
    It seems the only option is to replace logic board and hope to get lucky and have a few more years out of it.

    2014/01/17 at 11:52 am

    • Coorabin

      Further to my earlier post: It’s Feb 6th 2014 and my Macbook Pro 15″ is useless. All issues as I described before (see my Jan 14 post.) Once every few days I try again to start it up. It goes to the user account selection screen without problem, however usually ends up at blank screen after a minute or so of trying to load into the user account. On a rare occasion like today it will load into the user account, only to crash after I have load a pdf or some other graphics reliant task.

      I noted today that the battery is not functioning now after so many start- crash/stop – restarts. I see in the About this Mac” system section that battery is no longer functioning.

      Indeed I have done a load of reading online about so many others with same Macbook problems “logic board” issue.
      Most replacement of logic board solution posts state that the problem reappears after a few months or so.
      This Macbook Pro (MBP) purchase of mine was not a small expense ( I mean I could have bought two or three laptops of similar size & spec from the Other Brands at the time) I have to try to replace the logic board, not just wait for Apple to respond/act or give up.

      Fortunately I am residing in Shenzhen, and after a search online I see Alibaba has many logic board suppliers in this area.
      Will make contact and arrange for replacement –

      Now I feel like I own a Macboob Pro and I am the MACBOOB IDIOT who has been ripped off by Apple. I can never again recommend to anyone to by an Apple laptop as there is no good reason to recommend a low quality item at such a high price and such non-existent service or responsibility.

      2014/02/06 at 2:54 pm

  158. mpontillo

    Apple ID: same as my registered e-mail
    MacBook Pro Mode: Early 2011 MacBook Pro (15-inch)
    Date of Purchase: 19-May-2011
    Serial No: C02FLC4TDF8V
    Case number: n/a (I needed it replaced right away so I could continue working)
    Country or Region: California, USA
    Details:

    Ever since I started using this machine, every couple weeks to couple of months it would freeze with graphics glitches.

    This week, it started happening more often. 2-3 times per day. 2 days ago, the screen started flickering wildly, and culminated in purple/pink vertical lines covering my DisplayPort monitor, and blue ones covering the internal display.

    When attempting to boot, I see light gray/blue vertical lines in the Apple logo. I can boot in verbose mode for a short while, then the screen turns blue with vertical lines. I cannot boot normally any more; only Target Disk Mode works. Recovery mode also does not work.

    I tried swapping out both the disk and DRAM and have narrowed it down definitively to the video chipset.

    2014/01/18 at 6:20 am

  159. jstastny

    My 2011 15″ mbp with HD6750 started making some weird reboots after about two years, however I’m not sure if they were graphics-related, as I can play graphics-intensive games without problems. In spite of this, I am going to replace this laptop as soon as possible, to avoid any future misfortunes. Needless to say, I am through with Apple machines.

    2014/01/18 at 11:58 pm

  160. tunagtkevin

    Apple ID (If you can provide):tunagtkevin@gmail.com
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]:A1286, Early 2011 MacBook Pro (15-inch)
    Serial Number (If you can provide):C02FHCLZDF8X
    Case Number (If you can provide):no
    Country or Region:china, buy it from hongkong at April 2011
    Details:花屏,win7系统安全模式可以开机,OSX基本开不了机,白屏。

    2014/01/20 at 3:46 am

  161. gobstopper

    MacBook Model Apple Mac Book pro Early 2011 17
    Serial Number: C02D*******
    Case Number R11*******
    Country or Region: USA Jan 2014
    OSX: 10.9.1

    Details: I experienced the same problems as everyone else. I took my computer to apple 60days before my apple care expires. I took photos of the problem, which was not enough. I had to convince the genius that the issue I was experiencing was in fact happening by recreating it at the store. The MBP did not fail this task. After 10min of poking it went out with a bang or rather a loud digital scream. The sound pulsed for several seconds, similar to the drone from Oblivion. It startled me enough to push back my chair from the bar and consider that the MBP might explode next. After that they took it away and told me it might be 10days until I see it again. I asked for a replacement computer to hold me over. They said that apple does not provide that service. I hope that apple admits to selling a poor quality product. I agree with everyone here that you should not need to by apple care for a product to protect yourself from the company not making a good product in the first place. It seems to be the trend at apple lately. I think computer hardware should last 5 years with out defect under normal use. I luckily bought apple care for the first time with this computer. At the moment it appears that apple cannot make a product that is guarantied to last for longer than 2 years. I take excellent care of my electronics and have not been able to get past 2 years with anything that apple has made in the last 5 years. This is why I bought apple care with the 2011 laptop. In the end I now have my laptop back the logic board was replaced item: 605-2785 and the battery item: 616-0583

    2014/01/20 at 11:34 am

  162. locomocean

    Finally a mainstream media outlet is noting our problems. Get on there and comment to let them know how many of us a really suffering from this problem.
    http://www.macworld.co.uk/news/mac/widespread-2011-macbook-pro-failures-reported -3497935/

    How many users before just gave up their machines not knowing so many of us are suffering the same problem?

    2014/01/21 at 10:35 am

  163. mairim04

    Apple ID (If you can provide):
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: Early 2011 15″
    Graphics Card: - AMD Radeon HD 6490M
    Serial Number (If you can provide): C02FC1MZDF8X
    Case Number (If you can provide):
    Country or Region: Spain
    Details: Same problems….

    2014/01/21 at 8:39 pm

  164. 92807USA

    Oh my bad luck. On Friday I ordered 16 GB RAM and 2 SSDs to upgrade my May 2011 MBP and squeeze out a few more years. Then, on Sunday I read about this issue and viewed this blog. And Monday morning, my MBP black-screened! And today, Tuesday, I received my RAM and SSDs – useless now.

    MacBook Model: Early 2011 15″ high res
    Serial Number: C02FQ4UHDF91
    Country or Region: USA

    2014/01/22 at 9:23 am

  165. Garoudo

    Hi there.
    I’m having the same issue.
    Mine is:
    15″ Macbook Pro late 2011
    SN: C02HF4M4DV7L
    bought in Spain on 20 april of 2012
    email: info@haroldoportella.com

    2014/01/22 at 12:36 pm

  166. fixthisnonsense

    15″ Macbook Pro late 2011 here. Logic board fried and won’t output screen to external monitor. Battery is dead too. Can’t even use this properly for my work. Small load for you, big relief for US! Fix This Nonsense!!

    2014/01/22 at 3:35 pm

  167. soldecobre

    Same here. My MB died yesterday:
    Apple ID: hayadrase
    MacBook Model: 15″ Macbook Pro early 2011
    SN: SC02F8GHWDF8V
    Case Number: no
    Country or Region: Sweden
    Details: Bought it on 23th Feb 2012. Died 21st Jan 2014. I went today to the store to try to fix it. Waiting now… :(

    2014/01/23 at 2:49 am

  168. fifi

    Apple is a big disappointment in regards to this issue. BIG disaapointment. I can’t believe that nobody with any kind of pull is looking to put the pressure on Apple for this. A couple of write-ups in ZDNET http://www.zdnet.com/little-utility-rescues-a-macbook-pro-with-failing-video-7000024626/ and MacTrust (ha! funny name since I do not trust my Mac) http://www.mactrast.com/2013/10/owners-early-2011-macbook-pro/ and Apple Insider http://appleinsider.com/articles/13/10/14/apples-2011-macbook-pro-lineup-suffering-from-sporadic-gpu-failures — but no repair program from Apple. My guess is that this is bigger than they care to admit and they are TOO scared to admit it. Rats! They are worse than rats! Genius’s are generally idiots!

    2014/01/23 at 3:00 am

  169. wwboy

    Same issue here.
    Macbook Pro 15″ – Feb 2011 order
    No case number yet.
    Haven’t contacted apple yet; Local authorized repairman says needs new logic board to the tune of $$$$.
    Problem only intermittent so far.
    Using gfxstatus to keep it on Integrated chip.

    2014/01/23 at 6:18 am

  170. krarok

    Apple ID : langsaree@me.com
    MacBook Model : MacBook Pro (15-inch, Early 2011)
    Serial Number : C02GH0KVDRJC
    Case Number :
    Country or Region: Thailand
    Details: Same problems

    2014/01/24 at 8:07 pm

  171. kikko088

    Apple ID (If you can provide):
    MacBook Model: Early 15” gpu 1gb
    Serial Number (If you can provide):c02g41g2drjm
    Case Number (If you can provide):
    Country or Region:Italy
    Details: blue screen with black line, after reboot gray screen and fun at max rpm, delete cache and reboot, screen on external screens mode.

    2014/01/24 at 9:06 pm

  172. jacqie

    Apple ID (If you can provide):
    MacBook Model: Early 2011, 17″ 2.2GHz i7 running Mavericks 10.9.1
    Serial Number (If you can provide):
    Case Number (If you can provide):
    Country or Region: Malaysia
    Details: Same as everyone else since Dec 2013. Freezes when on the AMD chip. White screen on startup then fans start whirring like crazy and machine heats up. Problem got progressively worse even with GFX status installed. No longer starts-up even into safe mode, repeated NVRAM/PRAM resets etc. Tried everything. Gave up. Now I have a VERY expensive brick! No apple in Malaysia, only AASPRs. Technician acknowledges the GPU failure is a known problem with 2011 15″ & 17″. Cost to replace my flawed logic board with yet another flawed logic board is a prohibitive RM2500. I’ll only get 3 months warranty with a high chance of the problem recurring again. That’s not even considered a REPAIR.
    APPLE, this is SHIT! Start your recall programme NOW.

    2014/01/24 at 10:00 pm

  173. JimmyJammy

    Looks like I’m one of the latest victims of this problem.

    Early 2011 17″ MacBook Pro here. This computer is my livelihood.

    After intermittent graphics problems began to occur, here is the current state of this expensive machine:

    Under Normal boot, from Mountain Lion, Snow Leopard, Recover Disc, or USB boot, the computer will freeze on a Grey Screen after the dashed line wheel spin. As the computer is trying to boot up, thick Pink vertical lines display across the screen.

    Under Safe Mode boot (holding down Shift key), the screen goes to tight dark blue vertical lines.

    Not sure whether replacing the logic board will be worth it. Are we going to get any help from Apple on this – for those like me who are out of warranty?

    2014/01/24 at 11:03 pm

  174. Pablo Gomez

    Apple ID: –

    MacBook Model: 2.4 GHz intel Core i7, 15’’, Late 2011.
    8GB RAM, Matte Screen. Graphics: AMD Radeon HD 6770M 1024MB and Intel HD Graphics 3000. Some times I use an external projector (Benq MS 500 Plus)

    Serial Number: C02GY0RSDV7P

    Case Number (If you can provide): -

    Country or Region: Spain (living in Denmark now)

    Details: The screen began to show vertical lines, or do weird things such as blacking out, flickering, remaining static, sometimes allowing me to move the cursor, other completely dead. When I restart, sometimes the screen continues doing strange things even when there’s just the grey apple logo before restarting (also with vertical lines). Sometimes it works for a few hours, other times it crashes every ten minutes or less. I reinstalled OS X Mavericks. The first time it crashed in the middle of the reinstallation. When I finally managed to install it, it crashed less than half an hour after beginning to use it. As we all do, I demand a solution. Thanks for this website and good luck to everyone.

    2014/01/27 at 4:57 am

  175. baldrocker

    Apple ID: -
    MacBook Model: MBP 17″ 2.4 GHz, Late 2011
    Serial Number: C2QJP01QF13Y
    Country or Region: Canada
    Details:
    Distortion, vertical lines, shift, black screen and finally boot only to grey screen. First symptoms to dead: 2 days. Logic Board Replacement.
    This was a refurbished MBP, purchased in December 2012, died in January 2013, 1 month after warranty expired.

    2014/01/27 at 9:05 pm

  176. JimmyJammy

    Update for me: My MBP is luckily still under warranty so I took it into the Apple Store and now they’re switching out the logic board.

    Based on what I’ve read, this may or may not be sufficient to prevent further issues. We shall see…

    2014/01/28 at 10:24 pm

  177. mokies

    Apple ID (If you can provide):
    MacBook Model : early 2011 15″ macbook pro with 6750M gpu
    Serial Number (If you can provide): C02FC17DDF91
    Case Number (If you can provide):
    Country or Region: Australia
    Details: unable to boot past boot disk options menu. Experienced screen banding artifacts, before laptop lapsed into total system failure. Used with apple thunderbolt display, now both for all practical purposes useless. Extremely reluctant to get the MBP repaired as there seems a great likelihood of future failures. I expect this will be my last apple product, our household has easily spent over $10k on apple products over the years.

    2014/02/02 at 2:19 pm

  178. aspnclls

    Apple ID:bixbeys@gmail.com
    MacBook Model :15″ Mid 2011
    Serial Number : C02G48N1DRJC
    Country or Region: Malaysia
    Details: Same problem, have sent it to an authorised service center (No official Apple in Malaysia). Problem got progressively worst in 4 days, and has now not even able to boot to recovery. A serious hardware/design flaw and Apple should start recognising it. I dont really mind paying if it does get permanently fixed. Ive got an emotional attachment to my mbp and is a source of income. Apple has forgotten about their pro users, and I’ll probably just do work on a piece of rock from now on, at least those cave paintings last thousands of years.

    2014/02/05 at 5:51 pm

  179. allymac

    MACBOOK MODEL: 2011 15″
    SERIAL NUMBER: CO2FWBEEDF8V
    COUNTRY: Bought in UK, currently in South Korea
    DETAILS: Over the last 6 months the computers been overheating quite a bit, even when its been doing nothing. A few days ago I tried to open a video file for work and BAM, distorted screen. After a few minutes I was forced to reboot. Everything was fine until an hour later I opened a website and then the screen turned to a festive green and red striped mess. I again rebooted but this time in safe mode, took about 30 minutes before it happened again. My MBP is now a very expensive paper weight. Im returning to the UK in a few months and for now must use a horrid PC at work and my kindle fire and phone at home. I need my MBP for work and if apple thinks Im going to simply shrug and pay for fixing, they…are….insane. As I work freelance I have all the time in the world to sue their asses. No way an expensive piece of technology like this should break after 2 years and with so many others out there, we should be getting shiny new replacements with compensation. I wont be shrugging this one off.

    2014/02/08 at 8:04 pm

  180. MontyBurns

    Apple ID: -
    MacBook Model : early 2011 15″ macbook pro with 6750M gpu
    Serial Number: C02FK6K6DF8V
    Country or Region: Russia
    Details: I bought the laptop at the end of summer of 2011. Two and a half years of problems weren’t, but problems with the video adapter began few weeks ago, same as are described above. I used the laptop generally under Windows 7. It isn’t possible to work now at it, the screen dies away and hangs after a while. I count that such reputable company as Apple will help to resolve a problem free of charge in spite of the fact that the guarantee already ended (Logicboard replacement in Russia will cost about $1000.).

    2014/02/10 at 2:16 am

    • MontyBurns

      I was mistaken, the AMD Radeon HD 6490M video adapter.

      2014/02/10 at 2:35 am

    • MontyBurns

      Guys, I solved a problem with my Mac2011. I made of it the terminal the server (Windows) and I go on it from my old Thinkpad T61. At least I can work! :)

      2014/02/21 at 4:13 am

  181. dotherightthing

    Apple ID:
    MacBook Model: MacBookPro8,2 Early 2011 15”
    Processor: 2.3 GHz Intel Core i7
    Memory: 8 GB 1333 MHz DDR3
    Graphics Cards: AMD Radeon HD 6750M / Intel HD Graphics 3000 512 MB
    SMC Version (system): 1.69f4
    Serial Number: C02FL0U5DF91
    Case Number:
    Country or Region: UK
    Details:
    Bought the more expensive model for its graphics capabilities, but ironically, now that I finally get round to more intensive graphics work I cannot use the AMD card, as it seems to be responsible for all the trouble…
    Experienced irregular freezes (requiring hard reboots) over the past 1-2 years, but the situation has recently become much worse. Now, after a hard-reboot there appears either some pixelation or horizontal step-lines across the boot screen, after which the laptop remains on a grey screen without reaching login. Spent a lot of time reinstalling Snow Leopard, upgrading to Mavericks and diagnosing the system, after coming to the same conclusion as many others that the crashes are graphics related. While I definitely want to use the AMD card, I’ve tried to disable its use via the Energy Saver preference pane and gfxCardStatus, but without any lasting results. Hope there is some official response to all the unsatisfied customers soon.

    2014/02/11 at 10:49 pm

  182. Clinton Dyches

    Apple ID: cbd2dbc@gmail.com
    MacBook Model: MacBookPro8,2 Late 2011 15”
    Processor: 2.2 GHz Intel Core i7
    Memory: 16 GB 1333 MHz DDR3
    Graphics Cards: AMD Radeon HD 6750M / Intel HD Graphics 3000 512 MB
    SMC Version (system): Apple ID:
    MacBook Model: MacBookPro8,2 Early 2011 15”
    Processor: 2.3 GHz Intel Core i7
    Memory: 8 GB 1333 MHz DDR3
    Graphics Cards: AMD Radeon HD 6750M / Intel HD Graphics 3000 512 MB
    SMC Version (system): 1.69f4
    Serial Number: C02H50J1DV7L
    Repair Number: R112077192

    Whilst keeping an eye on the threads of the ASC, I thought that I was immune to the problem because I had a Late 2011 model manufactured in February of 2012. It just hit me all at once, though: my Apple Thunderbolt Display went black, my MBP screen went black and I tried everything that I could think of. Some tries brought up vertical black & blue bands, running the AHT, I saw horizontal lines in the text. Booting from Internet Recovery brought back the black and blue vertical lines. I couldn’t boot from any device (and I’ve three clones on site at all times). Took it to the Apple Store and finally got to talk to a tech. He agreed that the problem was with the GPU and replaced the logic board – gratis since I am still under AppleCare until April of 2015.

    I’m just afraid that my board is going to go out again at any time now. I’ve been a Mac user since 1985 yet I’ve never encountered a problem so prevalent that Apple didn’t issue some sort of fix. If I decide to keep this machine after my AppleCare wanes, I’ll try to go the “new GPU/reball” route, I’m thinking.

    Am very very sorry to see Apple’s lack of response on this problem.

    Clinton
    Serial Number: C02FL0U5DF91
    Case Number:

    2014/02/12 at 12:58 am

  183. clebermachado

    MacBook Model :
    - MBP. 15-inch, Early 2011.
    - Model Name: MacBook Pro
    - Model Identifier: MacBookPro8,2
    - Processor 2.0 GHz Intel Core i7
    - Memory 8 GB 1333 MHz DDR3
    Serial Number (If you can provide): C02FLAMEDF8V
    Country or Region: USA
    Details: GPU malfunction. The computer started overheating for any usage. Then last time I tried to use another screen it started glitching and gave me the blue screen with vertical lines. I am in a Mac Store right now and just registered the problem. They want to charge me $310, flat rate to fix any problems in my computer. I want to see if we can get the recall.
    The problem is too recurrent to be a sporadic or malfunction in one or other MBP. 3 years it is too little for such an investment (around $2,000). A MBP should give at least 5 years with moderate usage. I have MBP working for 7, 8 years after a lot of bumps on the road (kids, falling, even the hard drive still works perfectly… just changing the battery and works like new! – with a lot of dings! ! LOL).
    APPLE ANSWERS US!!!!!

    2014/02/14 at 2:17 am

  184. gulshngill

    Apple ID : gulshn.gill@gmail.com
    MacBook Model : 15″ Early 2011 (AMD Radeon HD 6490M model)
    Serial Number: C02FDAWJDF8V
    Country: Malaysia
    Details: Macbook died out of nowhere. When I try to boot it up, it loads until the apple logo followed by a white screen. I can’t boot into any other modes. My brother’s Acer laptop is a lot older than this laptop and it’s still running fine to this day. A lot of money was invested into this and the only proper thing to do is to have a recall of the model since is a common problem in the 2011 models.

    2014/02/14 at 2:53 am

    • MontyBurns

      Good idea, but link is broken. Give right link pls.

      2014/02/15 at 2:49 am

  185. radeinla

    Apple ID : radeinla@gmail.com
    MacBook Model : 15″ Late 2011 (AMD Radeon HD 6490M model)
    Serial Number: C02GW0QGDV7L
    Country: Philippines
    Details: Screen glitch liek the replaced 2008 versions.

    2014/02/14 at 2:09 pm

  186. caru

    Apple ID:
    MacBook Model: MacBook Pro 8,2 Early 2011 15” (MC721LL/A)
    Serial Number:
    Case Number:
    Country or Region: Italy
    Details: after the computer is powered on, in a few seconds it gets into a blue screen. No way to boot. Macbook dead. It happened suddenly, didn’t notice any kind of glitches before the issue cropped up.

    2014/02/14 at 4:34 pm

  187. baleares

    Apple ID (If you can provide):
    MacBook Model MacBook Pro 8,2 Early 2011 15″
    Serial Number (If you can provide):
    Case Number (If you can provide):
    Country or Region:Spain
    Details:Fuzzy coloured lines began appearing on display after 2 years progressively got worse and will now not boot. Fucking angry, cost me Euros 2.5K with custom 7200rpm and anti glare screen. cunts.

    2014/02/16 at 4:48 am

  188. Lone HM

    Apple ID (If you can provide): Won’t provide initially :)
    MacBook Model [Macbook Pro 2011 (Early | 15”)
    Serial Number (If you can provide): C02FXBYYDF8V
    Case Number (If you can provide):
    Country or Region: DK
    Details: Screen blurred and shut off, on reboot simply hangs on grey screen which has pixelated redlines. Can startup in safe mode and sometimes in the normal mode but will in normal mode crash after 2-5 mins when work begins.. Have had the Macbook for 2 years and some months, warrenty expired and I’m a student working with graphic design………….

    2014/02/16 at 10:22 pm

  189. jmcouillard

    MacBook Model : Macbook Pro 2011 Early 15”
    Serial Number : C02F95ZZDF91
    Country or Region: CANADA

    2014/02/17 at 2:32 am

  190. jesusglobalpuma

    MacBook Model : Macbook Pro 2012
    Serial Number : ……………….
    Country or Region: México

    2014/02/17 at 3:48 am

  191. aoaoho

    MacBook Model: A1286/MC723, 2011 Early, 15”
    Serial Number: C17F90******
    Country or Region: China (buy from Hongkong at March 2011)

    Details:
    I was had this problem at 1 week ago.
    It start after apple logo appear on the screen it’s hangs on grey screen, can’t boot up the OS anymore.
    I am trying to boot from “Recovery HD”, the screen goes blue and there are black vertical lines on it.(BTW: the hard drive works perfectly with other laptaps.)

    I was called Apple Store, they want to charge me ¥7000~8000 CNY to replace the Logic Board!
    Less than 3 years it is too little for such an investment (around $2,400)!!

    2014/02/17 at 4:38 pm

  192. donQ

    MacBook Model: Late 2011 15”
    Country or Region: Malaysia
    Details: Issue happen since 2012 after few months using it where the screen will turn to light pink when it switch to discrete graphics. It is no use to play games as the GPu heat will make the fans scream out only after 1-2 minutes when the games turn on. The machines total can’t boot up yesterday night 18/2/2014 when the screen hang while I watch a embedded movie on the facebook side. I reboot it and never able to boot it up again with symtomps like unable to go into safe mode (combination key of command + R), unable to go into recover console (option key), it straight go into deep blue screen with black vertical line. Have gone through the single user mode and do repair on the disk drive, everything is ok for disk drive. The left upper side of the laptop base is screaming hot during long boot time at grey screen after the apple logo + spinning wheel. Apple, please do a global recall on the GPU + Logic if this is a large scale defects of 2011 Macbook pro production, else new generation will forgo your proud declaration of quality product build this long by your founder!

    2014/02/19 at 5:36 pm

  193. moto

    Apple ID :
    MacBook Model MC721LL/A – A1286 (15″ 2 GHz Intel i7, early 2011)
    Serial Number (C02F46***F8V):
    Case Number (apple dossier 576309184):
    Country or Region: FRANCE
    Details: Purchased March 2011, same stuff going on since early feb 2014, can’t use any apps requiring graphics (Aperture, Dreamweaver etc…..), system crashing, Blue screen on startup, need to boot in ‘safe mode’, if I click/ unclick “Automatic graphics switching” in System prefs/ Energy Saver machine crashes immediately……….. looking back, I’ve often had problems (blue screen, crashing) when quitting Aperture/ Final Cul Pro etc., I put this down to software glitches but now think it was all related to this issue

    2014/02/19 at 7:07 pm

  194. apassero

    MacBook Model: (Early 2011) 15″ i7 2.2ghz radeon hd 6750m A1286 –
    Serial Number: C02FR2***F91
    Country or Region: italy
    Details:
    The mac does not start and stop on a white screen after the apple. Occasionally this white screen is replaced by a black screen or a blue screen with lines also when I try to launch it in safe mkde. When the mac starts normally, before the appearance of the login screen you can see a strong image noise that it reappears when it is put under stress the GPU. Sometimes the computer freezes completely even under conditions of normal use despite having been installed gfxCardStatus and with whom is daily except the discrete card.

    2014/02/24 at 5:30 am

  195. MLDeedee

    Apple ID (If you can provide): –
    MacBook Model: (Late 2011) 15″ 2.2 GHz
    Operating System: OS X Lion (10.7.6), Windows 7 Ultimate (Bootcamp)
    Graphics Card: AMD Radeon HD 6750M
    Serial Number: C02HQ0***V7N
    Case Number: R116059311
    Country or Region: USA
    Details: As of recently, the graphics card will glitch a few minutes after booting, and cause a hard freeze that makes a forced shutdown necessary. Graphical glitches include screen artifacts, extreme blurring, wrap-around/split screens, banding, and the WSOD (blank “white screen of death” when attempting to boot into OS X). Subsequent attempts to boot up the computer fail.

    Since the errors have also occured in Bootcamp (and similarily to OS X, Windows fails to load after the first graphical glitch), I know this is not a software issue, but rather, a hardware one. I have even had Windows BSOD on boot-up as a result of the graphics card (as indicated by the crash dump info). I have always noted minor graphical blips and occasionally Photoshop would nag me that there was an error with the graphics card driver, but there didn’t seem to be anything terribly wrong graphics-wise until a few days ago, when everything crashed and burned within an hour. Interestingly, the computer boots up fine into both OS X Lion’s built-in Recovery HD and Windows’s Safe Mode–probably because those use integrated Intel graphics and not the discrete AMD Radeon graphics card to run.

    Dropped it off yesterday at the Genius Bar for repairs, but given how many times I had to go in for hard drive issues before the real problem was addressed (instead of applying a “band-aid” fix), I have my doubts as to whether or not getting it repaired by Apple will actually help.

    2014/02/24 at 2:39 pm

  196. chris.Z

    相同问题!

    2011 EARLY ,Macbook pro 15inch mc723。

    于2011年7月在香港购买,之后一直没有问题。从2014年2月开始,电脑突然花屏。之后无法开机,无法进入安全模式,无法用随机DVD重装。无奈去苹果店修理,他们的检测结果是 problem logic disk 4.4。我问是不是硬盘出问题了,他说不是,只是硬盘里某个程序出了问题。当场开机成功,于是我支付了90欧的高额修理费。正常使用了一天半,第三天晚上,看youtube的时候,又有相同问题出现,花屏,死机,无法开机。

    2014/02/24 at 9:04 pm

  197. aggron

    Apple ID :
    MacBook Model : 2011 Early | 15″
    Serial Number :
    Case Number :
    Country or Region: Canada
    Details:
    Frequent banding/discolouration randomly occurs on screen while running or while starting up, eventually becoming unresponsive. Once unresponsive, computer sometimes begins beeping, and requires a hard reboot.
    High heat and fan speed

    2014/02/25 at 2:14 am

  198. maha

    Apple ID: maha@mhbalistudio.com
    MacBook Model : MBP 8.2, Early 2011, 15”
    Processor 2.2 GHz Intel Core i7
    Memory 4 GB 1333 MHz DDR3
    Graphics AMD Radeon HD 6750M
    Software OS X 10.9.1 (13B42)
    Serial Number : C02FCP1CDF8X
    Country or Region : INDONESIA
    Case Number : -
    Details :

    The problem just started a view days ago.
    I’ve experienced all of the graphic problems.
    just finish my 12hrs reinstalling mavericks via internet.

    so, what the conclusion?
    Any solution to solve the problem?
    Please let me know, because this MBP my only gear to live.

    warm regards,
    m

    2014/02/26 at 12:30 pm

  199. blazh

    MacBook Model : MBP, Early 2011, 15”
    Processor 2.2 GHz Intel Core i7
    Memory 4 GB 1333 MHz DDR3
    Serial Number : C02FCD7NDF8V

    blue screen, dead GPU, finally I convinced myself that Apple products are not better then any other products on the market. Only thing that makes Apple products different on the market is that their price is not confirmed by quality.

    I have my old Lenovo laptop which is 6 years old and it still works – that is quality, not this expensive shit!

    2014/02/28 at 6:39 am

  200. kashol

    Macbook Model: MBP, Early 2011, 17″
    Processor: 2.2 GHz Intel Core i7
    Memory: 16GB 1600 MHz DDR3
    Graphics: Radeon 6750M
    Serial Number: C02FJ0T8DF92

    White/Gray screen on boot, sometimes Blue Screen (when trying to enter recovery mode). Started with
    vertical dark lines on blue background.

    2014/03/02 at 11:47 pm

  201. philopek

    Apple ID (If you can provide):
    MacBook Model : Macbook Pro _ Mid-2011_ 15”:
    Serial Number : C02G40RJDRJM
    Case Number : many by now
    Country or Region: Guandong Province, PRC
    Details: problem as described many times, crash with problems to reboot,
    graphic glitches, black or striped screen and sometimes split screen
    worst of all is that first they sent me home after a 200km drive to the apple store
    due lack of appointment, how would i know that i need one in the first case and the
    how would i know before when my mac will gonna die on me and do they even consider
    that some people don’t use a mac as a toy but as a working toolk almost 24/7 ?
    battery replacement took me 5 days without computer, had to buy a second machine for that
    because they refused to order the battery without having the machine in the store ?????????

    however back on topic, after another authorized dealer encountered the glitch once, he
    gave me the machine back after 10 days and said that he cold not reproduce a second time ?????
    since we all know that it happens only under load with high temps and running certain apps which
    would trigger the discrete GPU ??? i think he whether did not have any idea about the so well known problem
    and/or wanted to avoid to have one more similar case. however no i found out myself and will repair
    at a german specialist while in germany in may. will not shove more money down their throat as a reward
    for failing in producing quality and for really helping customers in a reasonable non-arrogant way.

    however right now i run the machine with “discrete” off thus on intel buillt in as long as possible and
    reboot a minimum times to avoid that hassle.

    further that glitch destroid my SSD which is also a thing to keep in mind, while a harddrive often fails slowly
    with a warning time and mostly data can be retrieved with some effort, that ssd failure caused by a graphic
    glitch made me replace the SSD with a 1TB harddrive and i will keep it that way as long as i have a choice.
    albeit i have 5 on-site and 4 offsite backups it takes me about a week to reconfigure entirely if the second
    machine is not identical to the main device which is rarely the case, who has 2 identical devices ??????

    however this is for sophisticated configs and obviously, with the masses came the replacement of a tool by a toy.
    just watch their adverts and presentations, non of those toyish features serves a working environment while
    the main features which make the difference for a working tool remain ummentioned.

    further i complain on every opportunity that while in the middle of a rainforest ( without internet ) it would be
    close to impossible to re-store to a replacement harddrive or any other way to install osx to a new drive or machine without internet connection. i know that is rare but it’s still an annoyance and even if internet connections
    are widely accessible, they are sometimes very costly in the GB range necessary to install a system, not even talking about stability and speed of connections in some places.

    there would be more but that’s about my portion to let steam off for today, hope it’s still readable and
    not offensive for any one. sooner or later there will be a market for something better or equally good from somenone with decent motivation to please customers but certainly not to shy them off at all means. good luck.

    2014/03/03 at 11:45 pm

  202. Hong84

    Apple ID (If you can provide):
    MacBook Model : MBP 15″ early 2011, 6490M, i7
    Serial Number : C02G10YNDF8Y
    Case Number (If you can provide):
    Country or Region: Malaysia
    Details: Image distortion and freeze when running with discrete graphic. Sent to local authorized service centre for diagnose and the “genius” over there said it was caused by faulty battery. I paid for battery replacement and still the same old spoilt MBP. Good job “genius”.

    2014/03/05 at 12:36 pm

  203. telekrischi

    Apple ID : n/a
    MacBook Model : 2011 Early | 15″
    Serial Number :
    Case Number :
    Country or Region: Germany
    Details:
    Started with “grey screen” while booting. Increasing fan speed while the system stucks to the “grey screen”. Occasionally some reboots where successful but after switching into power safe mode the system was unavailable again. Tried several times to boot in safe mode with occasional luck. Changed the new SSD back to the original HDD without any positive results. If lucky with rebooting it starts after some minutes with frequent banding/discolouration randomly occurs on screen while running or while starting up, eventually becoming unresponsive.

    2014/03/05 at 9:13 pm

  204. chomsky9999

    MacBook Model : 2011 Early | 15”
    Serial Number : C2QG900GDT57
    Country or Region: USA

    I was using the laptop one day when it suddenly froze with vertical lines on the screen. Now it boots into the apple load screen and freezes at a white screen. cannot boot into safe mode.

    2014/03/06 at 7:02 am

  205. aldar

    Apple ID:
    MacBook Model: Macbook pro Early 2011
    Serial Number: C02G54CSDRJM
    Case Number: 581984522
    Country or Region: Greece
    Details: Nothing new to add! Same problem here. It only took a couple of days after the first sympoms appeared, before my macbook pro early 2011 refused to boot. Apple guy on the phone had no idea what it might be and the premium reseller iSquare (there’s no apple in Greece) asked me to pre-pay 590€ in order to order the logic board and replace it. This is the second time it happens to me. The first was with a macbook pro early 2008. Same problem there (nVidia gpu)! I replaced the logic board twice: The first one I paid for it, the second one was for free!!! I think I’ ll switch to DELL and install linux on it…

    2014/03/08 at 12:10 am

  206. RAdaixo

    MacBook Model : MacBook Pro Late 2011
    Serial Number : C02GX0VSDV7P
    Country or Region: Switzerland
    Details: same has already mentioned. Blue screen, not reproducible, sometimes grey. Stuck at boot.

    ———————————————- FOUND A “SOLUTION” ———————————————–
    at your own responsibility

    Although not perfect here it goes:

    My mbp has 2 graphic cards, one is an intel integrated 512Mb and this one is not damaged; second board is a discrete 1Gb ATI board and from what I have read this is the source of the problem for a lot (if not all) users experiencing this problem.

    Can you work with the 512Mb board? Theoretically yes, in fact it’s a better solution than having your mbp dead. It will not be as before if you need to run Adobe CS or Illustrator or if you are a gamer, still, it makes your mbp start up and work. So, how do you make your mbp “forget” he even has that burned board?

    1- Go to /System/Library/Extensions

    2- Copy all files starting with AMD (on a command line you can simply type AMD*) to your desktop

    All files I copied

    AMD2400Controller.kext AMDFramebuffer.kext
    AMD2600Controller.kext AMDRadeonVADriver.bundle
    AMD3800Controller.kext AMDRadeonX3000.kext
    AMD4600Controller.kext AMDRadeonX3000GLDriver.bundle
    AMD4800Controller.kext AMDRadeonX4000.kext
    AMD5000Controller.kext AMDRadeonX4000GLDriver.bundle
    AMD6000Controller.kext AMDSupport.kext
    AMD7000Controller.kext

    3- Once you have this copy done just erase all files starting with AMD (yes! erase. don’t worry, you have a copy)

    4- Restart and live with a “downgraded” but working mbp until Apple decides to have balls and get us a better solution

    5- If you can not boot at all then you have to start your mbp pressing Cmd+S to have access to a shell, there you can easily navigate to the extensions folder and do the business I told you before.

    Hope to hear from Apple soon, and hope this post helps.

    Cheers

    R Adaixo

    2014/03/09 at 3:54 am

  207. Hadhops

    MacBook Model : MBP Early 2011 15”
    Serial Number :C02F88YXDF8V
    Country or Region: Australia
    Details: Exactly as described by previous posters- when using iPhoto, Photobooth, photoshop, or connecting an external display the screen goes black and machine is unresponsive.
    I reset the PRAM and SMC and I can get it to boot (sometimes just to a grey screen) other times I can use it fine for minor apps or web browsing until I engage in any kind of graphics intensive processes, then black screen again. Arrgghh!

    2014/03/11 at 3:20 pm

  208. Ray

    MacBook Model: MBP Early 2011 15”
    Serial Number: C02G121NDF91
    Country or Region: Australia
    Details:

    Typical failure just like everybody else.

    Have tried all tips and tricks to no avail. My MBP is now useless.

    2014/03/13 at 4:01 pm

    • RAdaixo

      hi, did you try my approach? (2 posts before)

      2014/03/13 at 5:26 pm

  209. plind

    Apple ID: [rather not]
    MacBook Model: Early 2011, 15″, 2GHz Core i7, OS X 10.9.2
    Serial Number: C02FC5FBDF8Y
    Country or Region: The Netherlands, Europe
    Details:
    Recently, I have had random reboots. That seemed to have stopped after an SMC reset. What I;m seeing now is different: hangups with a blank white screen. And just now a hangup with a screen with small vertical pink stripes. Great. Still got to figure out what I’m going to do with it.

    2014/03/13 at 7:20 pm

  210. yan926

    Apple ID (If you can provide): yan926 at gmail.com
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: mbp 2011 15″
    Serial Number (If you can provide):
    Case Number (If you can provide):
    Country or Region: Taiwan
    Details: I had this issue, and now my mbp cannot use ……

    2014/03/15 at 9:51 pm

  211. Fuck Apple

    与楼主一模一样的遭遇,Fuck Apple!!!
    2011 later,15 inch ,Macbook Pro,HongKong

    2014/03/18 at 5:22 pm

  212. Art

    MacBook Model: 2011 Early | 17″ | i7 | 2.2GHZ
    Serial Number: C02F975RDF92
    Country or Region: Russia
    Details:

    MBP was bought in summer of 2011. Several days ago (march 2014) suddenly the screen image became distorted. And now every time, when MacBook want to switch from Intel HD3000 to AMD Radeon 6750M (for example: all Adobe programs; all games; just many opened tabs of browsers etc), i getting the blue screen with vertical lines (like screen of the top image in the right-down).

    It still work, but only on the integrated GPU. And there is no way, that i can to work with my external Thunderbolt display: if i plug an external monitor it’s immediately causing crash.
    It’s awfull…

    2014/03/18 at 10:21 pm

  213. Tanja

    MacBook Model: Early 2011, 15″
    Serial Number (If you can provide): C02FD1GNDF8Y
    Case Number (If you can provide): -
    Country or Region: Germany
    Details: same problem as everyone. i had graphic error. now i can’t boot anymore. black or white or blue screen after startup.

    2014/03/19 at 7:16 am

  214. LillianEmerald

    Apple ID (If you can provide): alischastarr@rocketmail.com
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: 2011, June, 15″
    Serial Number (If you can provide): C02F5B3YDF8X
    Case Number (If you can provide):
    Country or Region: Australia
    Details:

    Same problems … One day I booted my Mac and the screen was a fuzzy red, haven’t yet reached the blue or gray screen scenario but am dreading the day.

    I have complained to Apple, nothing happened! I am a Graphic Designer by trade so to loose my computer has been a huge detriment to my work. I am also living and working in China and to purchase a new Mac is about 3 months worth of wages for me!! Apple needs to realise that not everyone has a few thousand to spare sitting in their banks to up and buy a new Apple product the second it comes out or the old one fails.

    I am SO disappointed in Apples attitude to this problem. I have since gone back to using an old (5years old) Lenovo I had sitting around. Thankfully my partner is some what of a computer tech minded person, so we are trying to back up my Mac and install Umbuntu on it to see if that will override the graphics problem. I have read that other ppl have tried this and it seemed to work, so I will keep you all posted.

    I would love to buy another Mac because I do love the the style, functionality and clearness of the graphics whilst working with Photoshop etc, but this latest experience has made me rethink my loyalty to Apple. Which sucks because I really dislike Windows and really don’t want to put the time in to learn how to manage a Linux system. :(

    Deeply saddened by Apples lack of respect for their customers, if it wasn’t for us they wouldn’t exist!!!!

    2014/03/19 at 11:10 am

  215. kktingal

    Apple ID: (rather not)
    MacBook Model: Early 2011 Macbook pro 17inch
    Serial Number (If you can provide): c02f9he****2
    Case Number (If you can provide):
    Country or Region: India
    Details: I get these green vertical lines as soon as I start my computer.The computer freezes and does not function So i Have to forcefully shut down 4-5 times before it starts up normally.
    This thing happens every now and then rather 3-4 times a day.
    It is very disturbing and apple should see to it.Or maybe we should sue them together.

    2014/03/26 at 9:23 pm

  216. maniacsmo

    Apple ID (If you can provide):
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: MacBook Pro 17″ / Early 2011
    Serial Number (If you can provide): C02FQ0G3DF93
    Case Number (If you can provide):
    Country or Region: AUSTRIA
    Details:
    - problems as described by everyone else.
    - problems started when changing vom HDD to SDD and update to Mavericks around end of February 2014
    - i still can reboot and get OSX started to work
    - sometimes more than 4 tries to reboot are neccessary to get it to work
    - tried to cool it with 3000rpms via smcFanControl
    - sometimes it runs a whole day and after sleep-mode some time later it crashes
    - Photoshop is warning on start that some GPU-component is not working right
    - sometimes Photoshop crahses the system, sometimes it works (warning is always coming!)
    - experiencing lags using wifi while surfing (Firefox and Safari), don’t know if this behaviour is attached

    THANKS for trying to get us heard!!!
    in need of a solution – not a new macbook – love my 17″ macbookpro

    2014/03/29 at 12:24 am

  217. pi3

    Apple ID (If you can provide):
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: MACBOOK PRO (15-INCH, LATE 2011)
    Serial Number (If you can provide): C02GX0EA***N
    Case Number (If you can provide): R118193*** (Repair number)
    Country or Region: Germany
    Details: Currently being repaired – new logic board… > 500€

    2014/04/02 at 6:21 pm

  218. Sebastian Vasquez

    Apple ID: Rather not
    MacBook Model: MacBook Pro 15” Late 2011
    Serial Number: C02HF2XTDV7M
    Country or Region: Santiago, Chile (but bought in NY, USA)
    Details: Yesterday (april 2, 2014) while viewing a video on youtube the screen froze, and when I tried to reboot never started again, it just went to the apple logo (with strange green lines across the screen) and then it stays in a grey screen. This situation repeated each time I tried to boot the computer.

    2014/04/04 at 10:41 am

  219. Mr.Armaani

    Apple ID (If you can provide):
    MacBook Model: MacBook Pro (17-inch, Early 2011)
    Serial Number (If you can provide): C02F92HUDMGH
    Case Number (If you can provide):
    Country or Region: Purchased from UK – Currently in Pakistan
    Details: Distortion, vertical lines, shift, black screen, stuck on boot screen with apple logo and vertical yellow type lines.

    2014/04/07 at 6:58 pm

  220. joego

    集成度越高的电子产品 使用时间长了越容易坏,因为电子迁移 我本来想买Mac min 的,现在因为楼主的网站打消了买苹果念头。楼主不要那么天真了,人家苹果是美国的上市公司,当然要盈利了,人家按照中国消费者法给你保修,过了保修期当然要收费。我还是搞个黑苹果算了。

    2014/04/09 at 9:53 pm

    • Dreamson

      根本问题不是指保修期!付费维修或更换,但依旧出现同样故障还不是硬件问题吗。看问题要仔细点。呵呵。

      2014/05/11 at 10:27 pm

  221. leopan

    Apple ID (If you can provide):Leo Pan
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]:Early 15″ MC723
    Serial Number (If you can provide):C02FD9SADF91
    Case Number (If you can provide):
    Country or Region:China
    Details:Same as every with the same model(MC723),the display card failure after 2 years,I had replaced the logic board on Oct 14 2013,after few month,the problem shows up again yesterday(Apirl 12 2014),just after the replacement within 5 month!!!How can we deal with that?Is there apple were cheating us?I hope apple will recall all of the early 2011 macbook pros~!!

    2014/04/14 at 3:19 am

  222. gavin

    Apple ID (If you can provide):
    MacBook Model: MacBook Pro (15-inch, Early 2011)
    Serial Number (If you can provide):C02F8TLKDF8V
    Case Number (If you can provide):
    Country or Region: Purchased from US
    Details: Distortion, vertical lines, shift, black screen, stuck on boot screen with apple logo and vertical yellow type lines.

    2014/04/15 at 1:10 am

  223. jagras

    Apple ID: -
    MacBook Model: Macbook Pro Early 2011 15” Core i7 2,2Ghz 8gb ram DDR3 1333mhz
    Serial Number: C02FCBFEDF8X
    Case Number (If you can provide): -
    Country or Region: Spain, Alicante
    Details: Distortion, vertical lines, shift, black screen, stuck on boot screen with apple logo and vertical yellow type lines.

    2014/04/15 at 5:10 am

  224. kuoyoung

    Apple ID: kuo-young@yahoo.com.tw
    MacBook Model : MBP 15″ 2011 Early
    Serial Number: C02FG3X2DF8X
    Country or Region:  Taiwan,Taipei

    Details:
    電腦忽然沒辦法開機,無法使用,黑畫面,灰白畫面,畫面橫條雜訊,Shift進入安全模式後,不久當機藍幕,修復無效,光碟開機也無效,藍底,藍底垂直白線,不明原因畫面錯位,請盡快處理,這樣的品質令人不太滿意…

    2014/04/17 at 5:26 pm

  225. annabhany

    Apple ID (If you can provide): annabhany@yahoo.co.id
    MacBook Model: MacBook Pro (15-inch, Late 2011)
    Serial Number (If you can provide): C02GLWFQDV7L
    Country or Region: Purchased from Indonesia
    Details: Distortion, vertical lines, shift, black screen, stuck on boot screen with apple logo and vertical yellow type lines.

    2014/04/17 at 5:54 pm

  226. cir

    Apple ID (If you can provide): ciriello(dot)daniele(at)gmail(dot)com
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: Late | 15″
    Serial Number (If you can provide): C02GX0MTDV7P
    Case Number (If you can provide): 593112856
    Country or Region: IT
    Details:
    Distortion, vertical lines, shift, black screen, stuck on boot screen with apple logo and vertical yellow type lines.Distortion, vertical lines, shift, black screen, stuck on boot screen with apple logo and vertical yellow type lines.

    2014/04/17 at 6:03 pm

  227. Tayrona

    Apple ID: on request

    Model Name: MacBook Pro
    Model Identifier: MacBookPro8,2
    Processor Name: Intel Core i7
    Processor Speed: 2.2 GHz
    Number of Processors: 1
    Boot ROM Version: MBP81.0047.B27
    SMC Version (system): 1.69f4
    Serial Number (system): C02H50KMDV7N

    When discreet video card is enabled screen freeze al black… unable to boot. SMC reset, AHT can’t find anything. After many restarts able to boot. From the beginning I had all kind of video problems as ghosting of desktop icons (as burned in), green blurring, horizontal red stripes, vertical blue stripes sudden black screen with complete freezing of computer. After some playing around I always have been able to get my computer working again and the above mentioned problem disappear for several months. Right now I can only let my MacBook Pro function in integrated intel 3000 HD Mode, switching to discreet mode mean an immediately freeze of screen and unable to boot. Grey starlike squares while starting up or blue screen after AHT. Waiting for a solution, because just one month out of 2 Year European warranty. I don’t expect Apple Netherlands (I bought directly from them on line) to solve these problems in a decent way, because of earlier bad experiences with former MacBook Pro’s… Most of time traveling… If somebody have a solution other then expensive mother board swapping it will be greatly appreciated.

    2014/04/19 at 2:44 am

  228. Jhay-ar

    Model Name: MacBook Pro
    Model Identifier: MacBookPro8,2
    Processor Name: Intel Core i7
    Processor Speed: 2.2 GHz
    Serial Number (system): C02FCNMCDF8X
    Country or Region:  Singapore
    Details: Display Distortion, Intermittent hanging, Stucked while booting.

    2014/04/19 at 6:48 am

  229. dgmc

    Apple ID: dgmccarthy@gmail.com
    MacBook Model: MacBook Pro (17-inch, Early 2011). 8,3
    Serial Number (If you can provide): C2QG2005DMGH
    Case Number (If you can provide):
    Country: Australia
    Details: Unreliable booting, freezes, spontaneous shutdowns, video glitches, video shifts with interlaced appearance, video offset with screen split, fan overworking.

    2014/04/20 at 12:32 pm

  230. CHUVASCH

    Apple ID: CHUVASCH@gmail.com
    MacBook Model: MacBook Pro (15-inch, Late 2011).
    Serial Number: C02HD6E6DV7M
    Case Number (If you can provide): MD322RS/A
    Model No: A1286
    Country: RUSSIA
    Processor: 2.4 GHz Intel Core i7
    Memory: 16GB 1333 MHz DDR3
    Graphics: Radeon 6770M
    Details: https://discussions.apple.com/thread/6062742
    Laptop worked 1.5 years. 2 weeks ago the laptop was broke: blue screen, MAC OS does not boot (only drawing apple), Windows 7 is almost loaded but a blue screen, Windows 7 boots only in safe mode.
    In the service center replaced the logic card that I paid 671$. It is very expensive for the mistake Apple engineers. Apple should replace these laptops for new laptops in my opinion. I think Apple should be loyal to their customers.

    2014/04/21 at 2:47 pm

  231. Adrienlh

    Apple ID : lhommedieu[dot]adrien[at]gmail[dot]com
    Macbookpro2,8 2011
    Serial : C02GP9GEDV7L
    Country : France
    Distortion, vertical lines, shift, black screen, stuck on boot screen with apple logo and vertical yellow type lines.Distortion, vertical lines, shift, black screen, stuck on boot screen with apple logo and vertical yellow type lines.

    2014/04/23 at 4:23 pm

  232. cyiss

    Apple ID (If you can provide):
    cyiss
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]:
    MacBook Pro 15-inch, Late 2011
    Serial Number (If you can provide):
    C02H31G2DV7M
    Case Number (If you can provide):
    It happens on a daily bases
    Country or Region:
    Purchased in Japan
    Details:
    After updating to Mavericks, the Mac starts to crash randomly, if I try to restart the computer, it first shows a distorted ( graphic lines all over) screen, then enter to a gray screen and stick there until the cpu shuts down by the heat it produces. After the shuting down, it returns normal.
    I tried reinstall the OS several times, no luck! The problem repeats every day.
    Really glad for being able to enjoy the inconvenience every day!
    Thank you, Apple!
    May your brand runs as well as my machine!
    Thank You!

    2014/04/23 at 11:34 pm

  233. viokey

    MacBook Pro Early 2011 15”
    Country or Region: Singapore
    Details:
    Exactly the same problem (displays problem and failed to start up). Also disappointed about the bad and indifferent attitudes of the customer service. It charged me around $1000 dollar to change the logical board. However, after it was fixed, the problem comes out again recently, which means the product must have defects!

    2014/04/23 at 11:54 pm

  234. xantilon

    Apple ID : on request 67654c07@opayq.com
    MacBook Model: Early 15”, highres display
    Serial Number: DF8Y
    Country or Region: China
    Details:
    Without warning could not boot anymore – not from any boot media. Showed green lines. Brought it to Shenzhen AppleStore. Sat there with a Genius (two actually) for 1.5h. They managed to boot it, but with green lines and unable to feed external display.
    I left it overnight and they replaced the logic board to make sure. Next day I let them reverse the replacement, because CNY4809,- is too pricey. No charge for the service.

    I thought, good thing I am in the birth place of all electronics and went to HuaQiangBei to find a non-authorized repair shop. Found several and one managed to fix it in 1h for only CNY300,-. Don’t know what they did, but they didn’t put it in an oven.

    Now it is running 2 days fine. I’ll update this post, when it is breaking down again.

    2014/05/04 at 12:23 pm

    • Dreamson

      Can you pls share which shop in HUAQIANGBEI you went? thx

      2014/05/11 at 10:38 pm

  235. Lyza

    MacBook Model: late 2011, 15”
    Serial Number: SC02HD5PKDV7M
    Country or Region: ITALY
    Details: same problems you’ve all described. I either have to pay 622euros to replace the logic board or reball it, which costs around 200euros. Don’t know what to do. I did not spend so much money on a computer just to have an apple on my screen.

    2014/05/11 at 9:05 pm

  236. justeric

    Apple ID: b8903019@stmail.isu.edu.tw
    MacBook Model : MBP 15″ 2011
    Serial Number: C02FV5JEDF8V
    Country or Region:  Taiwan,Taipei

    Details:
    電腦畫面突然出現很多條紋,之後就無法開機,送原廠,回覆說主機板壞了,報修要兩萬左右.
    希望蘋果有誠意一點,快點招回維修吧!
    一台電腦居然用兩年多就掛了~ 太誇張了啦~

    2014/05/14 at 8:51 pm

  237. João Faraco

    Apple ID: jpfaraco [at] yahoo [dot] com
    MacBook Model: MBP 17″ Early 2011
    Serial Number: C02FQ02SDF93
    Country or Region: Brazil
    Details: Been having rare screen blackouts in the last year, but nothing a restart wouldn’t solve. Today my external monitor went vertical-stripe on me and I can’t connect to it since, without getting graphical glitches and blackouts on both screens, even after I disconnect from it. Hard reset is the only instant fix. Apparently it’s the AMD GPU which gets damaged by heat over time, so there’s not much hope for a fix.

    2014/05/16 at 11:12 am

  238. Monica

    MacBook Model MACBOOK PRO (15-INCH, LATE 2011)
    Serial Number C02GN57EDV7M
    Country or Region: Italy
    Details: Slow boot, fan overworking, screen freeze, vertical lines on the screen.

    2014/05/16 at 1:11 pm

  239. Ryan

    Apple ID: ryan [at] thenicestthing [dot] co .uk
    MacBook Model: MBP 15″ Early 2011
    Serial Number: C17FG6PZD8V
    Details: Can’t get past apple logo, re-balled once, same issue again 3 months later.

    2014/05/17 at 9:05 am

  240. josu

    Apple ID (If you can provide): josu
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: 15 pulgadas, principios de 2011
    Serial Number (If you can provide): C02FT0P6DF8Y
    Case Number (If you can provide):
    Country or Region: USA
    Details: I’ve changed recently my motherboard cos this fail use. 400€.

    2014/05/18 at 7:14 pm

  241. farzan

    Apple ID: farzan.doroodgar
    MacBook Model: Early 2011
    Serial Number: C02GF4SZDRJM
    Country or Region: bought in Malaysia failed in Iran
    Details:
    Started to happen after about 2 years. First it began with a few glitches on the screen after waking up from sleep, it was getting back normal after a soft reboot. After a few months it failed to boot stucking at a gray screen right after apple logo screen. I could come over this problem by upgrading to Mavericks. It worked for me for just one week and then I am again stuck at the gray screen. I have already set to force using intel gpu but seems osx is failing before gfxGpu… startsup. I understand hardware failure can occure even for a brand-new device and we are going to take the risk if we have not extended applecare but obviously it is a hardware-design defect which is affecting large number of customers therefore it should be handled by a different way than usual Apple customer care.

    2014/05/19 at 4:32 pm

    • farzan

      Forgot to mention my WiFi also stopped working approximately at the same time first gpu problems started to happen. It is showing No hardware found. I have tried almost everything but it seams the problem is a hardware issue since installing Osx didn’t help

      2014/05/19 at 5:02 pm

  242. lcc

    My Early 2011 MBP has the same problems, developed a few days ago. I had no idea this was an issue, and I’m amazed to find out so many people’s Early 2011 MacBook Pros are dying and Apple hasn’t stepped up to make it right. It’s very clearly a known issue and it’s very clearly a manufacturing issue.

    MacBook Model: 15″ MacBook Pro Early 2011, 2GHz Intel Core i7, AMD Radeon 6490 256 MB
    Country or Region: US
    Details: Same as others have described: Erratic screen flicker and shifting (horizontal shift & lines of offset pixels, ghosting). Computer crashes on blue screen w/vertical striping or grey screen. Computer won’t restart (freezes on grey screen). When it does restart (usually in safe mode), GPU can’t handle even the simplest display-related tasks (screen stutters and flickers when repositioning a window on the screen), and eventually crashes (first freezes, then screen goes to grey or blue w/vertical striping). Impossible to do anything graphics-intensive, such as playing video or image editing. This started less than a week ago,, and over the past few days has become rapidly worse: crashing has become more and more frequent, and it becomes more and more difficult to restart the computer.

    2014/05/20 at 8:06 am

  243. roman@maui

    Apple ID -
    MacBook Model : Early 2011 |15”
    Serial Number : C2QHJ0CCDRJC
    Case Number : 612462777
    Country or Region: USA
    Details: Mac-book Pro, bought from the apple online store spring 2012 (2 years ago !!!). No extended warranty. Will not boot. Can’t pass the grey or blue screen on boot. Talk to mac support, just got estimate at $800 to replace logic board form the apple store.

    2014/05/21 at 6:30 am

  244. FranciscoRocha

    MacBook Model : Early 2011 | 15″
    Country or Region: Porto, Portugal

    Details:
    It happened the same exact problem with my MacBook Pro 15″ (Early 2011). I bought it in June of 2011.
    It started to happen last thursday (16th May 2014) and the screen suddenly changed the colors, some black stripes appeared and then it just crashed and frizzed. And this happened every time I tried to reboot it.
    Friday night I brought it to an apple certified assistant center to know what was going on. (this was before knowing about this webpage and before knowing this is actually a common problem in all macbooks of my series) They just told me it’s a problem with the graphic board, so they need to replace all the logic board.

    I’m gonna pay for the repair and it will cost me around 600€ (500 for the logic board and 100 for the assistance), because it was out of the warranty… The new logic board will come with a warranty of 2 years. Thanks apple for supplying such a nice service, if the same problem happens again after these 2 years I have to pay again.

    I had no other chance, I’m an architect and I need my computer for work. It would be insane to pay 2000 euros for a new Mac, even more now that we know they are being in a decrease of quality!
    Also believe that Mavericks is cracking a lot of other devices, they just turned slower and start giving problems after installing it.

    Anyway, I know what you’re feeling.

    2014/05/22 at 12:29 am

  245. iboncorada

    Apple ID: -
    MacBook Model: Early 2011 15″
    Serial Number: C02G21RRDF8V
    Case Number: 613485426
    Country or Region: Spain
    Details: Suddenly went out and never be turned on again… Logic Board change: 650€

    2014/05/23 at 9:38 pm

  246. dougielai

    MacBook Model Macbook PRO Late 2011 15”
    Serial Number: C02GP3GHDV7N
    Case Number: R124064359
    Country or Region: Australia
    Details: It started with lines on my screen and then what to look like double vision on my screen and now computer won’t boot. It seems like the same issue as everyone else. I bought this is March 2012 and is now longer working. $2,000 paperweight! and Apple want $1,050 to repair it after just over 2 years! WHAT! I bought Apple because I believed they were quality products that would last. Less than 2.5 years is not quality. My 10 year old Dell works better! I need this machine during my cancer treatments because it keeps me sane watching movies, games, surfing the web etc!

    2014/06/01 at 8:20 am

  247. davidv

    Just had mine fixed for $745 AUS – I noticed on the work order that it had a code of KBB – which I’ve just learned is Apples code for Known Bad Board…

    2014/06/01 at 1:51 pm

  248. Oderic

    Apple ID (If you can provide):
    MacBook Model : Mac Book Pro 15″, 8Mo Ram, Late 2011
    Serial Number (If you can provide): C02GT3HMDV7N
    Case Number (If you can provide):
    Country or Region: FRANCE
    Details: Lot of problems like double screens, White screen, Green lines etc… when opening LR5 and CS6 (I am photographer). I am now not at all confident with apple company and I am looking to get to an other provider, that’s all! This company was in the past a reference for computers, especially for professional use, this is not anymore the case today. Their product quality is decreasing a lot… unfortunately!

    2014/06/02 at 4:17 pm

  249. slickdoporto

    Apple ID:
    MacBook Model: Early 2011 Macbook Pro 17″
    Serial Number (If you can provide):C02G71XBDRJG
    Case Number:
    Country or Region: USA
    Details: This has just started, I upgraded to 10.9.3, dont’ know if this pushed it over the edge or not. If I boot holding OPTION key, then go to recover, then reboot, it all seems to repair itself. Makes you wonder if it is both hardware AND software.

    2014/06/02 at 10:20 pm

  250. Chen Seed

    Apple ID:jaff12390@gmail.com
    MacBook Model: Early 2011 Macbook Pro 15″
    AMD Radeon HD 6750M
    Serial Number (If you can provide):C02FC8MSDF91
    Case Number:
    Country or Region:  Taiwan,Taipei
    Details:
    Lot of problems like double screens, White screen, Green lines etc.

    2014/06/04 at 2:58 pm

  251. james

    Apple ID :
    MacBook Model : 17 inch – Mid 2010
    Serial Number : C02DH0ABDC7C
    Case Number :
    Country or Region: FWI – Martinique
    Details: Vertical colored lines – Integrated GPU doesnt work by connecting external screen nor by screen sharing – Only the Nvidia one does. Still managing to working this way.
    I have two direct professional friends in my country that have the same issue (one of them MBP doesn’t boot anymore).

    2014/06/05 at 12:44 am

  252. ronnieyeoh

    Apple ID :
    MacBook Model : 15 inch – Early 2011
    Serial Number : C02FHCY6DF8X
    Case Number :
    Country or Region: Hong Kong
    Details: Whole screen goes to vertical blue lines sometimes and no more desktop. Integrated GPU works. But sluggish when using FCPX. Discrete graphics freezes the computer. Multiple reboots won’t work. Machine has to cool down completely. I use gfx CARDstatus, SMC Fan Control. All these problems started right around the end of 2 years. In winter, machine works quite well. In summer, pray! After Apple logo, stuck on perpetual grey screen. Force shut down but will never boot for hours. After cool down, it may boot normally. When it boots, it runs well until heavy graphics software is used, like FCPX or Da Vinci Resolve, then it freezes in a few minutes. Have to force a reboot, which brings me to the perpetual grey screen. This can go on for a few days.
    I’ve used Apple for 20 years. Their desktops work as advertised and I can totally bet my life on them working every time. No hassle. Just works. But Apple laptops, not so much. The 2008 and 2011 MBP’s have not been reliable. Neither their white Macbooks. All are due to graphics cards problems and heat issues.
    Since I make my living on these machines, I’m saving up to get another newer model. No use complaining to Apple. They only make excuses and want more money from me to fix problems that they caused. And I’m a big, longtime customer.
    What about those Geniuses? These guys know very little about power users problems. They can fix the casual user problems sometimes. Oh well, time to bring out the old credit card again.

    2014/06/05 at 1:35 am

  253. chrisfreed1

    Apple ID: chrisfreed1@gmail.com
    MacBook Model: Early 2011 15-inch high-res display
    Serial Number: C02F90TQDF8Y
    Country or Region: USA
    Details: The computer suddenly displayed a crazy pixeled screen then when restarted went to a gray screen and froze. Will not boot in Recover or from Disk drive. Hard drive seems fine.

    2014/06/06 at 1:29 am

  254. zhum

    Apple ID : -
    MacBook Model : 15-inch, Early 2011, High-res display
    Serial Number : C02FD7M5DF91
    Case Number : -
    Country or Region: Hong Kong
    Details: 上述朋友所描述的问题,与我遇到的问题如出一辙。花大把银子烧来的高配MBP,现在沦落到只能打打字,看张稍稍大点图就会死机,只有经过强行重启几次,才能回到打打字的“正常”状态。愤怒 + 仇恨积攒中~

    2014/06/09 at 2:26 pm

  255. seapeople5

    Apple ID: seapeople55@gmail.com
    MacBook Model:15 inch – Early 2011
    Serial Number: C02GQ0JPDV7L
    Country or Region: TAIWAN
    Details: same problems you’ve all described. 令人生氣和沮喪。

    2014/06/10 at 9:53 pm

    • Alex Zhang

      Apple ID: zfb4499@163.com
      MacBook Model: Early 2011 17-inch high-res display
      Serial Number: C02FG1ZVDF93
      Country or Region: Beijing, China
      Details: Blue screen, vertical stripes, screen blurring & splitting reversely , system crash unexpectedly.

      2014/07/03 at 1:18 am

  256. Snow

    Apple ID: -
    MacBook Model: Late 2011 15-inch
    Serial Number: -
    Country or Region: USA
    Details: In the middle of the movie blue screen, when reloaded stuck on grey screen after apple logo… AMD graphics mulfunction… Very disapointed in Apple… :(

    2014/06/11 at 6:59 pm

  257. Glam

    Apple ID : -
    MacBook Model : 15-inch, Early 2011, High-res display
    Serial Number :
    Case Number :
    Country or Region: GuangZhou China
    Details: dead !!!!GPU too HOT ………………………damn……..apple

    2014/06/11 at 10:38 pm

  258. susmaui

    Apple ID (If you can provide):
    Model: March 2011 15″ Macbook Pro
    Serial Number (If you can provide):
    Case Number (If you can provide):
    Country or Region: USA
    Details: Good thing I didn’t buy the extra apple care because almost exactly 3 years to date of purchase had a few flickers and then stopped being able to boot. Would get to a blue screen and that was it. After trying many tricks (option, command, P+R, power + option, letting the machine rest etc etc) I was able to periodically start it but only to have it freeze within minutes if I actually tried to do anything such as browse the internet. Was able to repair disk with original CD, which allowed me to start up and use for longer periods of time but then the freezes with vertical or horizontal lines started happening. Tried restoring hard drive to factory but doing this reverted me back to not being able to boot again.

    I don’t have the money now, but my next purchase will definitely NOT be a Mac. Used to be die hard Apple customer.

    2014/06/17 at 4:11 pm

  259. huangke175

    Apple ID :huangke175@gmail.com
    MacBook Model :2011 early 15′
    Serial Number (If you can provide):
    Case Number (If you can provide):
    Country or Region:shenzhen china
    Details:蓝屏,白屏,现在已经无法启动了,放在家里吃灰

    2014/06/24 at 9:46 am

  260. p.faltin

    Apple ID:
    MacBook Model: MacBook Pro 2011 Early 15”
    Serial Number: C02FX1H3DF8Y
    Case Number:
    Country or Region: Germany
    Details: on boot, stucked at grey screen

    2014/06/26 at 3:00 am

  261. deuvede

    Apple ID (If you can provide):
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: Early 2011 15″
    Serial Number (If you can provide):-
    Case Number (If you can provide): -
    Country or Region: Spain
    Details: Lines in the screen, blue screen when booting. Solution by “Genius”: Replace motherboard

    2014/06/26 at 6:40 pm

  262. zacchino

    MacBook Model: Macbook Pro 15″ Late 2011
    Serial Number (If you can provide): C02GYE7SDV7L
    Case Number (If you can provide): 617227907 / 623437544
    Country or Region: Paris, France

    Details:
    Same story. The AMD Radeon HD 6750M Graphic card is overheating and causing the LogicBoard to put itself in “Lock mode” to prevent damaging itself from the overheating. Conclusion is :

    - About 850€ To replace the whole LogicBoard according to Apple Genius
    - Apple Care won’t take it in charge, only Macbook Pro 2010 are listed in the “Extended Support Program to comply with the European IT Product Support law”
    - Apple Ireland > Zahra Deschard : didn’t approve my case to take it in charge, despite the recommended mail I sent, explaining my case and the fact that it’s a factory-build issue, and that many other models / customers have this issue.

    Apple create great, beautiful and robust product, and I’m sure they’ll make something and recognize this default in order to preserve what makes their name (longterm quality and sustainability).

    2014/06/28 at 12:45 am

    • pneumatic

      Early 2011 i7 MBP

      Computer freezes and with horizontal lines or goes to grey screen on booting.

      2014/06/28 at 10:30 pm

  263. A.Miltenburg

    Apple ID: arliekmiltenburg (@) ziggo (dot) nl
    MacBook Model: Macbook Pro 15″ early 2011
    Serial Number C02FK0ECDF8V
    Case Number : 627448753
    Country or Region: Woerden, the netherlands

    Problems since 23 june 2014
    Unable to restart : only a grey screen after the apple or sometimes a blue lined screen
    - No way to restart even after : resetting SMC, PRAM, apple hardware test, etc …
    _ trying maybe 100 restarts and 1 wil work but when i want to recover, screen freezes.
    - Then launch an internet recovery (do not hesitate to launch it 10 or 20 times …) it downloaded the ios but when i want to install the macbook freeze again.
    Blue screens, grey screens….again and again

    Macbook is at a service centre at this moment and when I decide to repair, it wil cost me 85 euro examination costs and 543 euro for replacing the logicboard because of videodistortion problem.

    Ridiculous this amount of costs for a macbookpro within 3 years.

    2014/07/02 at 9:53 pm

  264. tyrone

    MacBook Model: late 2011, 15″
    Country or Region: Québec, Canada
    Details: Pushed this machine pretty hard in under 2.5 years running spatial statistical models but never had any problem until last week when I decided to upgrade to Mavericks. Once I had clean installed to OSx 9.3, I opened iPhoto and the machine froze terminally. Only internet recovery worked in reinstalling Lion. All disks were verified and erased. I rebuilt the OSx and manually transferred my data 3 times and each time this MBP collapsed at exactly the same spot. Now even internet recovery does not work, the machine is hopelessly kaput. After the Apple and spinning gear the screen goes grey forever and the fan jacks up to hyper speed without reprieve. I am sending in for a hardware test, but I am guessing it is the GPU and I intend to hold Apple to account.

    2014/07/05 at 4:23 am

  265. RobinLu

    MacBook Model : MacBook Pro EARLY 2011 15″
    Serial Number: C02FG0GADF8X
    Country or Region: China
    Details:2011年在香港買入的,到2014年7月4日開始出現藍屏,第二天就不能進系統了,開機白屏沒有反應。

    2014/07/05 at 5:29 pm

  266. bezma

    Apple ID: bezma@me.com
    MacBook Model: MacBook Pro 2011 Early 15”
    Serial Number: C02F930MDMGG
    Case Number:
    Country or Region: France
    Details: on boot, stucked at grey screen

    2014/07/07 at 9:38 pm

  267. fredrocks

    Apple ID (If you can provide): fredchen at mac dot com
    MacBook Model Early 2011 15″ Macbook Pro
    Serial Number : C2QH10C8DRJC
    Case Number :
    Country or Region: Taiwan
    Details: Typical failure just like others, Everything was fine yesterday. : (

    2014/07/08 at 10:38 am

  268. wonhung

    Apple ID (If you can provide): wonhung@yahoo.com.tw
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: Early 2011 15″ Macbook Pro
    Serial Number (If you can provide): C02FFKQMDF8X
    Case Number (If you can provide):
    Country or Region: Taiwan
    Details: 在台灣 Apple Store (web) 買入, 2014年2月開機後畫面出現紅色紋並且顯示 Apple Logo,且無法正常開機進入作業系統;並在維修過後,隔天又發生相同情況。

    2014/07/08 at 11:24 am

  269. achda

    Apple ID (If you can provide): achda a diji at iCloud dot com
    MacBook Model Early 2011 15″ Macbook Pro 2,2GHz
    Serial Number : C02FCM7LDF8X
    Case Number :
    Country or Region: Indonesia
    Details: a year ago, a heavy graphical glitch appear…my mac cannot booting…grey screen…blue screen…apple logo loop hole… spinning beachball…
    i tried anything…SMC reset, PRAM, apple hardware test, etc ,
    and the bottom of my mac is very very hot.

    (in indonesia there is no Apple Store)

    So, i try another method, i’m trying to boot with external HDD with Mountain Lion pre installed, and everything running just fine…so i presume that my HDD is broken….yeah…my data is gone, and i change the HDD by my own and my mac can be saved until yesterday….
    and today…i see a graphical glitch…again…

    I hope Tim Cook can Hear and see Us
    and come with solution

    I’m sorry for my language … english is not native here in Indonesia

    2014/07/11 at 4:13 am

  270. 59407767

    MacBook Pro Model: Early 2011 15″
    Serial Number : C02G27KADF8X
    Country: Hong Kong

    每当这款独立显卡启用后就出现故障,在偏好设置节能器那里把自动切换显卡关掉(只启用独立显卡)电脑就死机了,这就进一步证实了是独立显卡(AMD 6750M)所导致的故障。

    正常开机运行进入系统后,观看高清视频或者高清图片时,设备就出现问题,有时候屏幕出现线装条纹,花屏,整个屏幕画面错位,更严重的时候屏幕会突然意外白屏,蓝屏,死机卡死等现象,接着只能强制关机,再次开机苹果logo出现一会然后就白屏不再引导了,同时散热风扇狂转进不了系统,重起N次才能再进系统。

    2014/07/12 at 12:31 am

  271. hareic

    Apple ID (If you can provide):hareic@126.com
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]:2011 early 15″
    Serial Number (If you can provide):C02GH2LMDRJD
    Country or Region:Hong Kong
    Details:
    same story:I bought my Macbook Pro 15″ in October 2011 in Hong Kong. On July 2014, I started to have screen glitches ( Image Distortion, screen blurring, freeze and shift) and I can’t boot the computer sometimes.
    使用过程中,突然花屏、黑屏、蓝屏,然后死机,死机后关机偶尔开机继续黑屏。苹果零售店检测后无法确定问题,建议更换内存条,如果无法解决的话需要换主板(显卡)。现在换内存了,正在测试中,暂时还没出问题。

    2014/07/15 at 11:50 am

  272. derek6262

    Apple ID (If you can provide): macitizen
    MacBook Model: MacBook Pro (15-inch, Early 2011) “MacBookPro8,2″
    Serial Number (If you can provide): C02FR3FWDF8Y
    Case Number (If you can provide): n/a
    Country or Region: HK
    Details: Failed since 2014.07.06, after 3 years and 2 months of usage. Now can only boot into Target Disk Mode by holding “T”, but can never boot into login screen.

    2014/07/18 at 1:08 am

  273. topmobel

    Apple ID (If you can provide):–
    MacBook Model: MacBook Pro (15-inch, Early 2011)
    Serial Number (If you can provide):C02G836RDRJD
    Case Number (If you can provide):–
    Country or Region: Taiper,Taiwan
    Details: 2011年9月購入 2014.07.15突然白屏 重新開機跑完蘋果logo繼續白屏 再也沒反應

    2014/07/19 at 12:38 pm

  274. stroynov

    Apple ID (If you can provide): stroynov
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: Early 2011
    Serial Number (If you can provide): C02FCAESDF8V
    Case Number (If you can provide):
    Country or Region: Russia
    Details: The same. First some glitches and strobe came, then mac refused to run after gray screen, if boot in safe mode and then choose to reinstall OS from external drive – falls into blue striped screen and dies.

    All authorized services shout in one voice “No! No! No! you SHOULD replace the logic board for 40 000 rubles (approx. $1100)!”. No way, fuck off, I’ll better buy two new ASUS. Trying to find someone who replace the chip.

    2014/07/21 at 6:39 pm

  275. steromango

    Please add my mbp

    Serial: C02FDFZEDF8V

    Germany

    Gray screen or blue screen with stripes, happened only twice and never booted ever after.
    So nothing special.

    Very disappointed with the hardware, and future purchase of another mac highly unlikely. Especially upsetting as I am on the road for 5 months. I recommend to refrain from apple in future as customer care seems to be only looking after potential buyers. Used to be different. I have been using mac for 14 years but hey- that was it!

    2014/07/24 at 3:32 pm

  276. bpapas

    Apple ID – brunopapas
    MacBook Model – Late 2011
    Serial Number (If you can provide): C02GX00PDW47
    Case Number (If you can provide): 638399041
    Country or Region: UK
    Details: Mac screen went totally glichty while developing heavy photoshop work and then frozen completely. Tried to restart the machine without any success. Reported it to apple who in the first instance told me they would repair it without me incurring in extra costs if it was the gpu problem. I took the mac to the store and after a couple days I received a quote asking for 620 euros (as this happen while i was in ibiza developing some work). I call back and tell them that the problem was as suspected before and asked the reason of not repairing for free as promissed before. Apple said my mac couldn’t be included in a free repair program cos it was an early 2011 and not a late 2011 as i said the first time i called. I was quite confused with this affirmation anyway and obvisously frustrated as i coudn’t see to whether they would provide the support to early 2011 mbp and not the late 2011 ones. As I hang up and went on and tried to look for the purchase receipt and found out i’ve bought in in feb 2012. this made me realize that maybe i was right with the mbp being a late 2011 as initially i thought and not an early 2011 as apple mentioned. I went online on their website and did a search via the serial number and indeed i found out to be a late 2011. I went call back and obvisoulsy couldn’t get hold of TIM DANIEL the Senior Mac Support Advisor that provided me with such inacurrate info and so i was dealing with another Senior Mac Support Advisor this time BEN O’MAHONY that made me go though every little detail again.

    Overall, I’ve probably spent around 2 to 3 hours on the phone with apple and been given inacurrate information in regards to the solution of the problem. All of them confirmed the issue as known by apple, one confirmed the free repair if late 2011, while other mislead me in believing my machine was early 2011 and not late 2011 being the latest the ones ones getting free repair. Lastly another senior advisor came and appologized for all the inacurrate information that was given to me and also said that apple as a company didn’t have any knowledge whatsoever of such issues with the GPU!!!!! I mean, I’m amazed with the lack of service and prpofessionalism given by the company who i’ve helped to get where they are today. I am a creative director working in advertising for big brands and always rellied in these machines to provide the quality of my services and know i find myself completely disarmed and with less two of the clients I had as I couldn’t provide them with the agreed deadlines ( i am a uk based creative and was requested to come to ibiza to work for 3 clients and after initializing these projects this happened which left me without any way to answer as I don’t know anyone in ibiza and the apple service doesn’t provide with a replacemente machine).

    Not sure what to do but surely would love to know more from the people being affected in the UK, specially London and would agree to gather oustide Regent street apple store and really make noise about it with media and other technology partners aligned onto this. Any who’s up for it do get in contact as I am gonna move myself towards this direction.

    Thanks for providing this site!!!!

    2014/07/30 at 12:49 am

  277. portedejardin

    Apple ID : portedejardin [at] .com
    MacBook Model: late 15” quad i7 2,4, highres display
    Serial Number: C02GM0U3DV7P
    Country or Region: France

    Je suis également affecté par ce maudit problème de GPU je ne peux me servir de mon Mac seulement sur la carte intègre avec l’appli GFXCardStatut

    J’ai appelé Apple pour leur signaler le problème, je suis sûr qu’ils sont bien au courant, car c’est eux même qui m’ont conseillé d’utiliser GFXCardStatut !!! Pourtant ils ne font rien pour reconnaitre le problème, je serais bien curieux de savoir combien les échanges de carte mère leur ont rapporté

    J’espère qu’ils vont finir par reconnaitre ce problème et le résoudre, car c’est un vice caché, ce qui est sur c’est que moi je ne lâcherais pas l’affaire.

    traduction google:

    I am also affected by this problem cursed GPU I can use my Mac only on the map integrates with App GFXCardStatut

    I called Apple to report their problem, I’m sure they are well aware, as it is themselves who advised me to use GFXCardStatut! Yet they do nothing to recognize the problem, I’d be curious to know how trade motherboard reported their

    I hope they will eventually recognize this problem and solve it, because it is a defect, what is certain is that I do not lâcherais the case.

    2014/07/30 at 5:07 pm

  278. frogge

    MacBook Model : MacBook Pro Late 2011 15″
    Serial Number: C02GQ35VDV7M
    Country or Region: China
    Details:2011年在武汉买的,2014年7月26日开始出现花屏现象,看电影或是编辑大一点的图片都会花屏。

    2014/07/30 at 11:02 pm

  279. theashkinsdiet

    MacBook Model: MacBook Pro – 17-inch, Early 2011 – 2 GHz Intel Core i7
    Serial Number: ********DF8V
    Country or Region: UK
    Details: The same as all the thousands of other MBP2011 users. WHY HAVE APPLE NOT ADDRESSED THIS PROBLEM?!! Surely this is defective hardware on a mass-scale and has left my VERY EXPENSIVE laptop unusable; if this was a defective line of cars it would be all over the press and the manufacturer responsible would be clambering to fix the issue and hold onto its reputation and customers. Disgraceful.

    2014/07/31 at 6:44 am

  280. TedBond

    Apple ID (If you can provide):
    MacBook Model Late2011 15inch MD322
    Serial Number (If you can provide): C02GT35EDV7L
    Case Number (If you can provide): 629977527
    Country or Region:CHINA
    Details:

    2014/08/01 at 9:33 pm

  281. Guido

    Apple ID (If you can provide):
    MacBook Pro late 2011 15″
    Serial Number (If you can provide):
    Case Number (If you can provide):
    Country or Region: Italy
    Details: I am also affected by this problem with the GPU, I have replace the Logic Board from Apple Store $ 644.00 but after 10 days, I have again the same problem.

    2014/08/02 at 4:44 pm

  282. quesako

    Serial number C02H90ZXDV7P
    MacBook Pro 15″ late 2011
    France
    Pareil, un petit tour dans le four semble résoudre le problème.

    2014/08/03 at 2:03 am

  283. Magee

    MacBook Model: MacBook Pro 2011 Early 15”
    Serial Number: C02FJ94VDF8V
    Case Number:
    Country or Region: Taiwan
    Details: 使用中,螢幕錯位、花屏、死机

    2014/08/03 at 12:16 pm

  284. V

    Apple ID (If you can provide):
    MacBook Model:MacBook Pro 2011 Early 15” with AMD6750 GPU
    Serial Number (If you can provide):C02FF22EDF91
    Country or Region:Taiwan
    Details:顯示卡問題,常常會無法開機,要過一會兒才會正常,從2011年中買到現在也不過3年,擺明是Apple品質有問題還裝死啊

    2014/08/05 at 9:28 am

  285. khamukhin

    Yet another dead GPU issue ((

    MacBook Model: 15-inch, Early 2011 (with AMD Radeon HD 6490M)
    Serial Number: C02F8FK3DF8V
    Country or Region: Russia

    2014/08/07 at 9:24 pm

  286. rodolfo.doncel

    Same problem:

    Macbook Pro 15″ i7 2,2
    ATI 6750 1 GB
    OSX 10.8.5

    Repair 587€ in Apple Store A Coruña, change Logic board for problems in GPU.

    A Coruña, Spain.

    2014/08/08 at 1:48 am

  287. Joao Q

    Another dead GPU.
    Still haven’t fixed this. I think I’ll probably wait and see if Apples says something about this.

    Apple ID
    MacBook Model: early 2011 15′
    Serial Number (If you can provide): C02G54NJDRJC
    Case Number (If you can provide):
    Country or Region: Portugal,Braga

    I’m really frustrated. Thought my laptop would last till the end of University. Turns out it’snot gonna..

    2014/08/08 at 2:11 am

  288. kjbi

    Apple ID : benfrom
    MacBook Model : Late 2011| 15″ – MD318LL/A
    Numéro de série (si possible): C02H6897….
    Suivi de panne :
    Pays
 : France
    Details : changement carte mère par Apple : mars 2013 suite à défauts graphiques puis écran noir. Mêmes symptômes Mai 2014.

    2014/08/14 at 4:58 am

  289. kyle02nc

    Apple ID (If you can provide): kyle02nc
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: early 2011 15″
    Serial Number (If you can provide):
    Case Number (If you can provide):
    Country or Region: Orlando FL, purchased in Greenville SC
    Details: I encourage everyone to file with the Better Business Bureau or your country’s equivalent.

    My macbook pro died the DAY after my applecare expired.

    While utilizing garageband and the internet my computer screen blanked out, the computer was still on. I restarted and the same thing happened again, each restart thereafter resulted in a grey screen, not allowing me to even get to the log in page. Now the screen goes blue. I was given dispicable service at the genius bar, being told that HE thinks it’s the graphics card but that more tenured people told him it was the hard drive, so I must PAY to replace that and then just SEE if that’s what the issue is. Then if that wasn’t it I’d need to pay an even higher price to replace the graphics card and SEE if that works. He kept glossing over it every time I kept trying to mention the EXTREME heat that comes from the bottom (where the logic board is) even though it’s on a laptop fan unit. He basically told me it’s not hot enough to make the sensor go off so it’s fine, but yet it’s hot enough to actually burn my legs.

    I’m disgusted by the fact that they’ve recalled this EXACT SAME ISSUE for iMacs but for some reason not the macbook pros, is that because more people have purchased macbook pros? Is this pure greed? Lack of proper leadership? I’m a designer and am FINE with paying a PREMIUM PRICE for a PREMIUM DEVICE. If I wanted Dell quality I would’ve gotten a Dell and paid Dell price.

    The sad thing is I REALLY WANT TO BE AN APPLE CUSTOMER, but if this is not made right and I can not allow myself to be and will take it upon myself to make it known to the MANY people I know who use apple products as well as the many who hated apple to begin with. The company I work for also has a partnership with apple and we purchase an INSANE amount of SPECIFICALLY macbook pro laptops from them a MONTH.

    I’ll soon be making a tshirt design for this and will wear it proudly as long as Apple is choosing to ignore faithful, reasonable customers. Keep an eye out here: http://prettyuggly.spreadshirt.com/

    2014/08/16 at 8:25 am

  290. shaun

    MacBook Model: late 2011 Mbp 15
    Serial Number (If you can provide):
    Case Number (If you can provide):
    Country or Region: Malaysia
    Details: Same issue, blue/grey screen, can’t get past the login screen anymore

    After searching for solutions on Google for days, I’m so glad that I found this website! Took my mbp 2011 to an authorized apple repair shop to fix. They called the next day saying that my logic board was ruined, it cost around RM2,600.00 to get a new one. Thats about half of the MBP price! Of course, I din’t buy it.

    Back then, I decided to switch from Window to Mac because I thought it would last 4-5 years at least. Now I’m really disappointed with it’s quality and hoping Apple will do something about it.

    2014/08/17 at 5:01 pm

  291. simonball

    Apple ID (If you can provide): hello@iamsimonball.com
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: Early 2011 15″
    Serial Number (If you can provide): C02GG2MXDRJL
    Case Number (If you can provide): R123186939
    Country or Region: United Kingdom
    Details: My laptop suddenly started glitching at work. I tried to restart the computer and the graphics wouldn’t boot at all – (I could still use the laptop, but with a black screen). I managed to get it seen to at a genius bar, but the only option was to replace the logic board. As I needed the laptop for work, I didn’t have any other choice and spent £360 on that service. 3 months later, the graphics are starting to glitch again and I’m too paranoid to shut off my computer in case it doesn’t switch on again and I have to spend that much money for a repair that doesn’t work. I’m not in a situation where I can afford to replace the laptop and am bemused as to why my computer feels as if it’s slowly dying. I hope it lasts for as long as possible, and I hope Apple do something about this, as it’s a complete joke.

    2014/08/17 at 9:11 pm

  292. shoopy36

    Apple ID (si possible):shoopy36@hinet.net.tw
    MacBook Model [Année (Early, Mid, Late? | 13”,15”,17”?]: 2011 Late 17”
    Numéro de série (si possible): C02GQ1P6DV11
    Suivi depanne (si déposé pour réparation):
    Pays
Details:

    2014/08/18 at 10:23 pm

  293. lovedydy

    Apple ID (If you can provide): tzuyinweng@gmail.com
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: 2011late 15
    Serial Number (If you can provide):C02H5HD3DV7L
    Case Number (If you can provide):
    Country or Region: Taiwan
    Details: hope apple will do something about it, this expensive computer shouldn’t deserve this quality.

    2014/08/23 at 11:21 pm

  294. vitkrolin

    Apple ID://
    MacBook Model:15″Late2011 A1286
    Serial Number:
    Case Number :
    
Details:
    Can’t only start up if use INTEL graphic card, When switch to AMD gpu my computer screen glitch and crash。

    2014/08/26 at 11:54 am

  295. Jaxcye

    Apple ID :csfankong888@163.com
    MacBook Model [2011 (Early | 15”]
    Serial Number :C02FXEV3DF8V
    Case Number (If you can provide):
    Country or Region:China (mainland)
    Details:
    When switch to AMD GPU my mac screen will turn blue.

    2014/08/27 at 6:09 pm

  296. nony

    Apple ID : nonnix@icloud.com
    MacBook Model: Early 2011 | 15”
    Serial Number :C02FD5MMDF8Y
    Case Number : A1286
    Country or Region: Brussels, BELGIUM
    Details: same problems you’ve all described. it does not boot

    2014/08/29 at 7:19 am

  297. Mundhir

    Apple ID (Satrun3000 (at) hotmail.com):
    MacBook Model [ Early 2011, 15” ]
    Serial Number (C02G22ZBDF8X):
    Case Number (If you can provide): ??
    Country or Region: Sultanate of Oman
    Details: I’m having the same problems which has been described in this site since I’ve purchased it in 2011. I’ve been without my macbook for almost 2 months, as the seller have taken it to the service centre..and yet…the problem is still there!.. My computer is a total junk of hardware lying free at my home desk.. Apple MUST do something and respond officially to us all who are affected, Otherwise this will be my last Product for APPLE.

    What a Waste of TIME and MONEY!!!! …It’s been YEARS now, and Apple is still IGNORING the issue!!!

    2014/08/30 at 5:54 am

  298. lpv

    Model: MACBOOK PRO (15-INCH, EARLY 2011)
    Date of Purchase: 21-Jun-11
    Serial No: C02FX0NKDF8Y
    Bought in California

    My computer starts to have frozen screen and require restart in early summer. However, I was in the middle of furnishing a project and it worked back after restarts so I did not have time to go to Apple store until it really dies in August. Unfortunately that was after my 3 year warranty expired. I should also let you know that after my MBP early 2011 died, I used my Macbook late 2006 instead. Yeah, can you believe how much the quality goes down.

    I am an engineer so by nature I would like to see the real problem myself before I go to see those “Genius”. However, from now on if anything blinks with my product that is still under warranty I will go and make the hell out of it for these GeniusBar to work on.

    Btw, you should know that they now have a flat rate fixing program for this. They just quoted me $310 total for replacing the graphic chip. That means they noticed the problem. We should really find a way to push harder!

    2014/09/01 at 1:05 am

  299. BernieB

    LET’S WIN THIS!!! PLEASE READ!!!!!!!!!!!!!

    Hi!

    I just signed the petition “Timothy D. Cook: Replace or Fix All 2011 Macbook Pro with Graphics Failure” on Change.org.

    It’s important. Will you sign it too? Here’s the link:

    http://www.change.org/p/timothy-d-cook-replace-or-fix-all-2011-macbook-pro-with-graphics-failure?recruiter=146910405&utm_campaign=signature_receipt&utm_medium=email&utm_source=share_petition

    Thanks!

    2014/09/01 at 11:54 am

  300. SeaWolf

    Apple ID (If you can provide): wdahnert@me.com
    MacBook Model Late2011 17inch, lATE 2011
    Serial Number (If you can provide): C02H31GNDV10
    Case Number (If you can provide):
    Country or Region: US
    Details:
    The experience as reported numerous times is the same. The following events occurred on my screen: initial vertical split of the screen with left-sided items grafted onto the right side, fuzziness of the screen, either red or blue screen of death, finally vertical purple lines interrupted by lighter whitish lines with Apple logo appearing together with spinning spokes wheel refusing to boot further.
    I have a few questions:
    (1) There are reports that maintain a logic board replacement cured the problem, others say it didn’t and others observed reappearance of the same woes after replacement within a few (3) months. What is it?
    (2) Apparently Apple stores all over the world recommend replacement of the logic board. Does this include the GPU, which according to my technician is not a separate item? If it truly isn’t why do people claim the problem is with the GPU card?
    (3) Some people claim it is all due to overheating of the mbp. My personal observation is that resting it on my lap during operations it does become uncomfortably hot. What is the evidence supporting mbp failure by “overheating”? Is it possible that the thermosensors responsible for fan rpms are poorly calibrated?
    (4) What is the mbp failure rate compared to all mbp sold? Does the same model eventually fail given enough time?
    (5) Apple apparently does not inform their own stores about the high prevalence of these problems and how to fix it appropriately resulting in additional and unnecessary expenses by unfortunate owners. Are Apple stores not informed by the mothership?
    (4) Some people seem to cure the problem by switching from one graphic card to another. On my mbp I have an Intel HD Graphics 3000 and an AMD Radeon HD 6770 (the one accused to be the culprit). How do you accomplish a switch from one card to other?

    2014/09/05 at 8:45 am

  301. Selleck

    Apple ID -
    Model: MACBOOK PRO (15-INCH, EARLY 2011)
    Date of Purchase: 5 May 2011
    Serial No: C0F2C109DF8X
    Bought in Italy

    2014/09/07 at 9:58 pm

  302. ralenda

    Model: MACBOOK PRO (15-INCH, EARLY 2011)
    Date of Purchase: April 2011
    Serial No: C02FL0SBDF91
    Case number: 657247224
    Bought in Apple Store to Spain (Alicante)
    Details: same problems you’ve all described. it does not boot
    Apple ID: same email as the wordpress registration

    2014/09/09 at 12:15 am

  303. KCH

    MacBook Model : 2011 Earl, 15”
    Serial Number : C2QHK527DV7L
    Country or Region: Taiwan
    Details: 2014/9/9 出現這狀況後死機

    2014/09/10 at 4:53 pm

  304. vanki13

    Apple ID : 517788790@qq.com
    MacBook Model : MC723/Late2011 / 15”
    Serial Number : C02GK01LDRJD
    Case Number : 629977527
    Country or Region:Beijing,China
    Details: same problems.screen glitches ( Image Distortion, screen blurring, freeze and shift) and can’t boot the computer sometimes.

    2014/09/10 at 10:29 pm

  305. nathalizator

    Apple ID (si possible):
    MacBook Model 15″ early 2011
    Numéro de série (si possible):
    Suivi depanne (si déposé pour réparation): Had mail of personal apple advisor , sent a quotation from premium reseller. Waiting for answer
    Pays
Details France

    2014/09/10 at 11:49 pm

  306. Antoine F

    MacBook Model 15″ early 2011
    N° de série : C2GFT09KDMDG
    Suivi de panne : 660474780
    PB affichage, non démarrage aléatoire…

    2014/09/11 at 2:55 am

  307. mrshyi

    Apple ID (If you can provide):
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]:MacBook Model 15” early 2011
    Serial Number (If you can provide): C02F8M3LDF8X
    Case Number (If you can provide):
    Country or Region:China
    Details:Image Distortion, screen blurring, freeze and shift

    2014/09/12 at 3:07 pm

  308. sanjeev

    Macbook model – 15″ early 2011
    Serial number – C17FC4YTDF8V
    Country region – Nepal
    This is the second time that i am running through this problem ( red screen with vertical lines ) at first they said that some kind of graphic problem and u agreed to fix it and they did and again i have the same problem unfortunately it just happened after 90 days warranty after all i paid for graphic card jus for 90 days??

    2014/09/14 at 10:46 pm

  309. sglickman

    MacBook Model: – 15″ early 2011, 2.2 GHz Intel Core i7, AMD Radeon HD 6750M, VRAM: 1024 MB
    Serial Number: C02FCEU0DF91
    Country or Region: USA
    Details:

    Purchased my MBP used on ebay last year for the screen, RAM, VRAM and the graphic capabilities, I use a second monitors and graphics intensive applications daily in my work. My screen started to do everything mentioned while on vacations in northern CA yesterday. I will be making an appointment to at the Palo Alto Apple store today and I suspect will need to replace my motherboard. This would be great if it can happen before I head back East on Tuesday (I also have an Apple store near me there too). I will keep you posted as the results. Yes it all sucks but I need my computer to work and I require a functional graphics card. I installed GFXcardStatus 2.3 running Mavericks and things seem stable for the moment running exclusively in the integrated POS Intel graphics but that will be useless when I go back to work on Wednesday. I would rather be out the money than unable to work, a crappy position to be in (thank you Apple). I usually buy applecare with my new computers and has come in handy many times. Unfortunately new laptops with the memory requirements and graphic requirements I need are just getting two expensive to replace every 3 years. I will post the results I get at the apple store later.

    2014/09/15 at 12:38 am

    • sglickman

      Went to apple store Genius Bar for my appointment late Sunday . He read my comment I left when I made the appointment about having this problem and leaving town on Tuesday . He was very understanding (well trained). Never looked at the computer after I explained the problem as he knew I was well informed and had seen this problem before. I asked how many times and he said he thought about 1% of the mbp might have this problem inferring it was a small number . Even if I had purchased this computer new, it would have still been out of AppleCare . He checked and found he has the motherboard in stock (surprise !) he said he would personally replace it ( I was the last appointment of the day.) it was complete and available for pickup by 6:00 the same day. My cost $525. + tax including the $39 labor charge and a 90 day warranty . Replacing the motherboard required disconnecting every internal component . For me this is the cost of doing business. I would loose more than that If my computer was down for a day. I couldn’t have hoped for a better response from Apple … Except for the cost (it was half the cost of my used computer) and the length of warranty , which I told them about specifically. Ever tried to get a Dell repaired in one day ?

      2014/09/15 at 11:32 pm

  310. traecy

    Apple ID: available upon request
    MacBook Pro Model: Late 2011 15” MB Pro
    Serial Number: C02GM504DV7P
    Country or Region: CA, USA
    Details:
    Still have one month left on my AppleCare. Image Distortion with vertical lines running through, screen shifting to right, freezes entire computer. If the replacement does the same I’m screwed. This sucks.

    2014/09/15 at 7:10 am

  311. mirzallica

    MacBook Model: MacbookPro 17″ Antiglare Early 2011
    Serial Number: C02FC524DF93
    Country or Region: Serbia

    Details:
    Started with vertical lines on boot and ending up with grey screen and fans spinning pretty fast.
    I managed few times to boot it normally, but more then two weeks it’s always grey screen and that’s it…
    I can not use it in any way.
    2500 Euros worth piece of a you know what.

    2014/09/18 at 12:03 am

  312. Boris

    Apple ID:
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]: Early 2011, 15″
    Serial Number (If you can provide): C02G5RFHDRJC
    Case Number (If you can provide):
    Country or Region: The Netherlands
    Details:
    First I had booting problems with the grey screen, now I also have the pink vertical lines.
    The only way to fix it right now, is by using the gfxCardStatus app to always use the Intel instead of Nvidia.

    2014/09/18 at 12:47 am

  313. louienjeepepito

    Apple ID : louienjeepepito@yahoo.com
    MacBook Model: Early 2011 ,15”
    Serial Number: C02FM0LCDF8V
    Case Number:
    Country or Region: Philippines / Asia Pacific
    Details: I was working with a CAD software when suddenly MBP screen became garbled with pinkish and bluish horizontal lines appeared and screen went black. When i rebooted, apple logo was pinkish during start up den screen turned blue tint and freezes; sometimes screen turns dark blue with vertical lines and freezes. Can’t work on my projects now! APPLE PLEASE FIX THIS PROBLEM ASAP! :(

    2014/09/18 at 2:21 pm

  314. agu

    Apple ID :zhangrubing@189.cn
    MacBook Model :15-inch, Late 2011
    Serial Number:C02GYGW5DV7L
    Country or Region:Hong Kong
    Details: white screen, can’t enter system.

    2014/09/19 at 4:30 pm

  315. luvapple

    MacBook Pro Model 17 inch late 2011
    Serial number CO2F483LD 8X
    Country: Canada
    Details: Blue Screen appears, reboot in safe mode, tried every fix, by opening each program one by one in safe mode, am able to reboot normally, eventually. Even combo fix resetting system clock, system power, removing memory etc does not help. All hardware is fine. On my computer the issue is bad code. Computer ran slower and slower each month until this. I did take to Apple store. Replaced hard drive, which did not help. Was unable to restore data as time machine which was installed and tested and worked when installed, died invisible, all the updates were non restorable data. So I lost most all my work. Apple is better than PC, but can improve if they simply solve their driver issues. There is just a bit further Apple must go with customer care. Please don’t tell everyone that problems have “never been heard and never before reported.” I’ve had my numbers of my staff call into apple all with same problem and have everyone in building told issue is only case. Not true and Apple support system does log these problems as reoccurring. Once Apple fixes this issue, their company will better serve humanity, and continue to profit.

    2014/09/20 at 9:30 pm

  316. bclark2

    Apple ID: clarkbrendenj@gmail.com
    MacBook Model: 2011 Early 15”
    Serial Number: C02FC2XQDF8Y
    Country or Region: USA
    Details:

    THANKS SO MUCH FOR STARTING THIS BLOG SITE FOR THIS PROBLEM. I FEEL BETTER THAT I CAN DO SOMETHING ABOUT IT AND HOPE APPLE WILL INITIATE A RECALL SOON. IF THEY DON”T THERE SHOULD BE A LAWSUIT.

    Incidents appear to be random. Fans will go to high as core temp apparently leaps above 200 degrees F. Screen(s) have blocks of fuzzy colors that disappear when scrolled over with mouse but come right back. Computer freezes. Often when I start up the computer there will be only noise on the screen. ( looks like old tv white noise but w/ colors).
    Additionally this coputers CD/DVD drive crapped out on me in the first year of owning it. I got it replaced for free under warrenty at an apple store and that one crapped out after my warrenty expired. So I only use an external drive with it now.
    ALSO. This computer had cooling issues. The fans made lots of noise. (I use this computer for audio work that drives it pretty hard) I have had to replace them multiple times myself as my warrenty was expired. In the process of replacing a fan the plug on the logic board came off the logic board. Something I can do nothing about without replacing the logic board. It is now running on one fan which risks frying the rest of this piece of junk. ( I do have a fan app as well as an external “cool master” pad which sort of helps but not even close to what it should be capable of doing if it were built correctly).

    THIS WAS AN EXPENSIVE COMPUTER THAT THAT I EXPECTED PROFESSIONAL PERFORMANCE FROM. (it is called a mac book “PRO” after all). I USE IT FOR PROFESSIONAL APPLICATIONS. I AM VERY DISSAPOINTED IN APPLE FOR NOT ADDRESSING THIS QUALITY ISSUE.

    I personally feel the amount of money Apple will lose if they recall the defective products is far less than the lawsuits that will be filed, not to mention the worldwide poplulation of apple using costumers that are now dissatisfied with thier products.
    There is clearly another blatant case of planned obsolescence from Apple. However this case crosses lines both legal as well as logical and ethical and warrents a recall. I spent over $2,000 on this computer which is like %10 of my annual income before taxes. (no joke i’m super poor I make $11/ hr even though I have a super expensive degree from a four year accredited private upstate NY liberal arts college. So as you might imagine:

    I AM FUCKING PISSED OFF RIGHT NOW.

    - Thank you so much for giving me a place to vent

    2014/09/21 at 12:53 pm

    • formerfan

      Model Name: MacBook Pro
      Model Identifier: MacBookPro8,3
      Processor Name: Intel Core i7
      Processor Speed: 2.2 GHz
      Boot ROM Version: MBP81.0047.B27
      SMC Version (system): 1.70f5
      Serial Number (system): C02FC01MDF93

      Details: AMD Radeon HD 6750M GPU obviously broken. Does not even boot up normally anymore.

      I dont really hold out hope that Apple will do the right thing and make a recall – the company has become too arrogant for it. I have purchased at least 30 machines in the past, PowerMac, MacBook Pro’s, minis, iMacs, even an Xserve. And not counting iPods, iPhones, etc.

      I will not buy another Apple product ever unless my MacBook Pro 17” is fixed. For free. An apology would be appreciated too.

      My hope of that happening: zero. As long as people are dumb enough to queue up to buy the latest iPhone 6 and an Apple watch regardless of the quality, there is no reason too. But once you have screwed enough people, your luck will run out, Apple. I look forward to shorting Apple stock to zero when the time is right…

      2014/09/23 at 12:58 am

  317. siqueira

    Model Name: MacBook Pro
    Model Identifier: MacBookPro8,2
    Processor Name: Intel Core i7
    Processor Speed: 2.3 GHz
    Boot ROM Version: MBP81.0047.B27
    SMC Version (system): 1.69f4
    Serial Number (system): C02FV30ZDF91

    My graphics started going bad about two weeks ago. Same symptoms as everyone else. rebooting. randomly going down, but more often when I am doing something graphically intensive, like screen switching… but sometimes just moving the mouse too quickly seems to cause the problem. Even worse when I am hooked up to an extra screen or overhead projector. This computer cost about $3k when new (I bought a solid state drive _and_ apple care at the time. Now it seems to have a value equal to that of a brick. It is not dependable and either I buy a new motherboard (what does that cost, $1.5k?) or another computer. I have used apple since the days before they tried outsourcing their manufacturing… in terms of performance and reliability, this is a new low. Maybe apple can ignore our community because we are relatively small potatoes, but word will get around soon enough, and yet another monopoly (like microsoft and at&t) will start to fall by the wayside because of this lack of attention to quality and detail.

    2014/09/24 at 11:01 am

  318. capovilla

    Apple ID: matheus.capovilla@gmail.com
    Macbook Model: MD318LL/A 15″ late-2011
    Seial Number: C02GY1Q1DV7L
    Country: Brasil, but bought in US

    2014/09/25 at 1:36 am

  319. max

    Model Name: MacBook Pro early 2011
    Model Identifier: MacBookPro8,2
    Processor Name: Intel Core i7

    Same Problem. After the apple logo, I see Vertical colored lines for two seconds and than black monitor, bought 30 months ago (2200 €) !!!!!
    Is it possible that Apple doesn’t care about it ?

    2014/09/27 at 2:13 am

  320. jabborov

    2014/09/27 at 3:50 am

  321. jabborov

    Model Name: MacBook Pro 2011 late
    Model Identifier: MacBookPro8,2
    Processor Name: Intel Core i7
    Processor Speed: 2,4 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Memory: 8 GB
    Boot ROM Version: MBP81.0047.B27
    SMC Version (system): 1.69f4
    Serial Number (system): C02H14LPDV7M
    Hardware UUID: 65CD0B21-B039-5797-B6BB-55A6B2F5A36E
    Sudden Motion Sensor:
    State: Enabled
    AMD Radeon HD 6770M:

    Chipset Model: AMD Radeon HD 6770M
    Type: GPU
    Bus: PCIe
    PCIe Lane Width: x8
    VRAM (Total): 1024 MB
    Vendor: ATI (0×1002)
    Device ID: 0×6740
    Revision ID: 0×0000
    ROM Revision: 113-C0170L-573
    gMux Version: 1.9.23
    EFI Driver Version: 01.00.573

    I did not think that Apple will fall so low!!!
    Who knows how to replace the GPU?
    ______________________________
    Кроче вообще расстроился когда узнал о такой проблеме((
    Завтра позвоню в колл центр и узнаю о проблеме, сделают ли бесплатный ремент или нет- уточню!!

    2014/09/27 at 3:51 am

  322. tommason

    Model Name: MacBook Pro late
    Processor Name: Intel Core i7
    Ill give all the other details if need be, but exact same problem. Wont boot, blue screen with lines if I try to reboot any other way. Its an absolute joke!

    2014/09/30 at 2:58 am

  323. anscarius49

    Apple ID: ochic39 d.ot. at gmail. dot com
    MacBook Model [MODEL YEAR (Early, Mid, Late? | 13”,15”,17”?]:15 inch Late 2011
    Serial Number:C02HG0XUDV7P
    Country or Region:Spain
    15 inch Late 2011
    CPU:2.4 GHz Intel Core i7
    Mem:8Gb 1333 MHz DDR3
    GPU:AMD Radeon HD 6770M 1024Mb
    OS X 10.9.5 (13F34)
    Details: After working hard with VMware I get the screen as it was moved to right and periodified by the left. After that, power off, power on, gray screen. Looking Apple solutions. None works.
    Removing /System/Library/Extensions/AMD* files MBP works again with Intel HD Graphics 3000. AMDRadeon HD 6770M stopped working fortunately.

    2014/10/02 at 2:53 pm

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